Strategy Analysis / Process ImprovementEstablished partnership with business clients; provided technical expertise as subject matter expert to maintain the Energy Consumption Reconciliation System. Streamlined process to increase profit by 10%. Achieved 99.99% energy usage accuracy with partner Energy Service Providers. Received multiple special recognition awards.Project Management / Finance and PlanningManaged the ongoing SCE Emergency Planning Project (IT Disaster Recovery). Integrated work across IT areas to plan, create, review, prepare, verify, coordinates and execute Disaster Recovery Plans for Customer Billing Systems (2006-2013).Technical Support Enhanced processes by automating system applications execution, Achieved 10% reduction in process time. Subject matter expert to plan and execute multiple LVMARR (Large Volume Massive Accounts Reverse Rebill) projects in the SCE Customer Billing System for business needs compliance.Performed subject matter expert role on the MDMA (Meter Data Management Agent) system. Maintained MDMA applications as primary callout; researched, diagnosed and resolved production issues when meter usage failed to post to the server.Business Operations: Change/Release Management and Staff TrainingCoached others on SAP Notification, Work Order management and created reports for management. Coached others on HP Service Manager Client – RFC management for IT TDM Release Management.

Project Management / Finance and PlanningManaged the ongoing SCE Emergency Planning Project (IT Disaster Recovery). Integrated work across IT areas to plan, create, review, prepare, verify, coordinates and execute Disaster Recovery Plans for Corporate Accounting & Reporting System and Accounts Payable System.SOX Compliance / System Change Control Collaborated and negotiated with cross-functional teams of Finance Information Systems in release management function. Achieved Sarbanes-Oxley Act (SOX) compliance by preparing required documents and reports to external auditors.Business OperationsCompleted the FTP Remediation Project as subject matter expert for the Finance Application Systems.System Conversion Planned, analyzed, defined, executed, verified, and successfully completed the conversion from Endeavor to ISPW Release Management System.

Analyzed and created target customer lists to complete with other airline’s promotions in a timely manner. System DevelopmentDesigned, created, tested, and implemented the interface applications for adding foreign country partner companies into the Frequent Flyers Marketing System.Installation and Customization of Vendor SystemsInstalled and customized Group-1’s Code-1 and MailStream Plus systems to synchronize with the US Postal Service address databases to achieve maximum postage discount.