Milan Smahon Email & Phone Number

Dubai, United Arab Emirates

• SUPERVISED AND TRAINED A TEAM OF 15 EMPLOYEES TO UPHOLD HIGH STANDARDS OF SERVICE QUALITY AND EFFICIENCY.• MANAGED DAILY RESTAURANT OPERATIONS, INCLUDING OPENING AND CLOSING PROCEDURES, STAFF SCHEDULING, AND INVENTORY CONTROL.• DEMONSTRATED EXCELLENT CUSTOMER SERVICE BY ADDRESSING GUEST INQUIRIES, RESOLVING ISSUES, AND MAINTAINING A WELCOMING ATMOSPHERE.• CONDUCTED REGULAR STAFF MEETINGS TO COMMUNICATE UPDATES, PROVIDE PERFORMANCE FEEDBACK, AND FOSTER A POSITIVE WORK ENVIRONMENT.• COLLABORATED WITH THE KITCHEN TEAM TO ENSURE TIMELY FOOD PREPARATION AND DELIVERY, MAINTAINING CONSISTENT FOOD QUALITY.• IMPLEMENTED COST-SAVING MEASURES, SUCH AS REDUCING WASTAGE AND OPTIMIZING INVENTORY, RESULTING IN [SPECIFIC PERCENTAGE] COST REDUCTION.• UPHELD HEALTH AND SAFETY STANDARDS BY CONDUCTING ROUTINE INSPECTIONS, TRAINING STAFF ON SAFETY PROTOCOLS, AND ENSURING COMPLIANCE WITH REGULATIONS.• INCREASED CUSTOMER SATISFACTION SCORES BY 4.9/5 THROUGH IMPROVED SERVICE DELIVERY AND GUEST ENGAGEMENT INITIATIVES.

Colombo, Western, Sri Lanka

• Handling daily customer inquiries• Builds and strengthens existing and new relationships for future bookings • Monitoring Online Booking Platforms• Attending and Contributing to monthly sales strategy meetings Creating marketing campaigns• Managing and designing all the hotel social media accounts• Reaching out to new foreign tour operators• Representing the Hotel Brand name in Exhibitions and Events.• Implementing new sales strategies• Assists client with space planning, décor and program flow as event dictates • Proficiency in office programs in order to prepare, maintain, report and keep accurate records and files relating to sales, catering, and budgets• Developing marketing plans through elaborate event showcases and social media campaigns• Travels as needed to solicit business from potential clients• Conducts site inspections, meets with and entertain clients as needed• Responsible for Corporate and Travel Agent Room Sales for the hotel • Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals• Identify new markets and business opportunities and increase sales Implements all sales action plans related to my market areas as outlined in the marketing plan• Conducts daily sales calls and arrange site inspection trips to hotels by corporate and leisure clients• Ensuring the Company meets or exceeds budgeted goals

Colombo

Started my new chapter in Hospitality

Union Place

Union Place,Colombo

Colombo