Milan Smahon Email & Phone Number

Dubai, United Arab Emirates

• SUPERVISED AND TRAINED A TEAM OF 15 EMPLOYEES TO UPHOLD HIGH STANDARDS OF SERVICE QUALITY AND EFFICIENCY.
• MANAGED DAILY RESTAURANT OPERATIONS, INCLUDING OPENING AND CLOSING PROCEDURES, STAFF SCHEDULING, AND INVENTORY CONTROL.
• DEMONSTRATED EXCELLENT CUSTOMER SERVICE BY ADDRESSING GUEST INQUIRIES, RESOLVING ISSUES, AND MAINTAINING A WELCOMING ATMOSPHERE.
• CONDUCTED REGULAR STAFF MEETINGS TO COMMUNICATE UPDATES, PROVIDE PERFORMANCE FEEDBACK, AND FOSTER A POSITIVE WORK ENVIRONMENT.
• COLLABORATED WITH THE KITCHEN TEAM TO ENSURE TIMELY FOOD PREPARATION AND DELIVERY, MAINTAINING CONSISTENT FOOD QUALITY.
• IMPLEMENTED COST-SAVING MEASURES, SUCH AS REDUCING WASTAGE AND OPTIMIZING INVENTORY, RESULTING IN [SPECIFIC PERCENTAGE] COST REDUCTION.

Colombo, Western, Sri Lanka

• Handling daily customer inquiries
• Builds and strengthens existing and new relationships for future bookings
• Monitoring Online Booking Platforms
• Attending and Contributing to monthly sales strategy meetings Creating marketing campaigns
• Managing and designing all the hotel social media accounts
• Reaching out to new foreign tour operators

Colombo

Started my new chapter in Hospitality

Union Place

Union Place, Colombo

Colombo