Milap Mehta Email & Phone Number

• Oversees projects for developing new centers, ASC conversions for current centers, and center transitions/closures- Manages project timelines, creates budget, works with legal team on lease • Creates relationships for regional & national facilities vendors and negotiates contracts on behalf of Lifeline Centers- Decreased facilities costs for 90% of centers with new contracts (50% of total Lifeline centers)

Lincolnshire, Il

• Developed and improves medical, dental, vision and mental health benefits delivery process - Included new a new standard operating process for manual eligibility updates (MEUs). The process involved a custom template for eligibility data across all clients and vendors. SOP resulted in a 60% reduction in pending MEUs and a 25% reduction in MEU call volume• Managed consulting + operations team to resolve premium issues. - Created project plan with all internal stakeholders including client leaders, operations team, financial manager team and premium payments team- In 2017 I created a standardized rate template for Alight consulting team + vendors + client to sign off on. This saved one of my clients over $40,000 from overpayments in 2017• Built and maintained project plans for weekly meetings with operations + client teams

• Acted as a liaison between internal Electronic File Transfer (EFT) + IT teams and vendor contacts for benefits delivery• Managed escalated inquiries and issues regarding eligibility & premium enrollment- Organized monthly meetings with vendors with heightened escalation levels and assisted operations team in resolving said issues• Identified creative & practical solutions for potential change orders & conducted root cause analysis • Assisted with new hire onboarding and training process- Process included creating presentations to communicate day to day responsibilities of a Connections delivery specialist- Continued to mentor new hires after annual enrollment for their clients completed

• Collaborated with internal & external partners to identify significant operational trends- Partnered with MSH International to resolve international address + phone number discrepancies from eligibility files• Analyzed and reported out impact of discrepancies and current + proposed process enhancements to resolve said discrepancies• Oversaw production & delivery of eligibility & premium audit reports

- Leads residents through conflict mediation as well as academic integrity- Is a resource for residents as well as the Loyola community at large- Collaborates with campus partners to create educational programs for residents

- Audited operations, billing, & accounts processes and developed improvements- Created interim solution for critical care client service problems- Attended and participated in executive board meetings- Completed a series of projects for operations, accounting marketing, information technology, and other departments

- Assisted students with reading & writing (includes advanced students as well as students with ADHD, ADD, & autism)- Created teaching methods that were applied by the entire center

Master Of Business Administration - Mba

Bachelor Of Business Administration (B.B.A.), Economics

Activities and Societies: Rambler Sports Locker

Bachelor'S Degree, Broadcast Journalism