AeroLeads people directory · profile
Milay Gonzalez Email & Phone Number
Enterprise Customer Support Leader
at
Home
1 work email found
@spreedly.com
1 phone found area 954
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Customer Support Leader
Location
Miami-Fort Lauderdale Area, United States, United States
Company size
Who is Milay Gonzalez? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Milay Gonzalez is listed as Enterprise Customer Support Leader at Home, a company with 21704 employees, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a work email signal at spreedly.com, phone signal with area code 954, and a matched LinkedIn profile for Milay Gonzalez.
Milay Gonzalez previously worked as Senior Director, Support Services at Spreedly and Director, Support Engineering at Spreedly. Milay Gonzalez holds Master Of Business Administration - Mba, International Business Management from University Of Miami Herbert Business School.
Company email context
Email format at Home
This section adds company-level context without repeating Milay Gonzalez's masked contact details.
{first}@spreedly.com
86% confidence
AeroLeads found 1 current-domain work email signal for Milay Gonzalez. Compare company email patterns before reaching out.
Profile bio
About Milay Gonzalez
My strategic competencies include: Enterprise & Consumer Support Strategy • Customer Success • Business Road Mapping • Internal Transformation • Operations Performance Management • Vendor Management • Product Development • Program Management • Quality Systems • Organizational Leadership • Talent Development • Spanish Fluency and more…Throughout the course of my career as a senior leader in client support operations within the technology industry, I have consistently built and managed high-performing organizations and have elevated customer success, P&L performance, and talent development.I currently serve as Senior Director, Support Services for Spreedly, the first and leading Payments Orchestration solution, where we believe the world is better with a diversified, inclusive, payment ecosystem. Check us out at www.spreedly.com!
Listed skills include Cross Functional Team Leadership, Telecommunications, Vendor Management, Wireless, and 42 others.
Current workplace
Milay Gonzalez's current company
Company context helps verify the profile and gives searchers a useful next step.
Home
13 roles · 33 years
Milay Gonzalez work experience
A career timeline built from the work history available for this profile.
Senior Director, Support Services
CurrentPromoted in the role and expanded responsibilities to also oversee Customer Success team.
Dec 2022 - Present
Director, Support Engineering
Responsible for overseeing Spreedly’s Support and Customer Engineering operations: ► Expanded customer support from partial weekdays to 24x7x365 global, follow-the-sun coverage► Hired, trained and lead direct and outsourced global support engineers handling customer interactions and investigating product and implementation issues. ► Hired, trained and lead.
Jan 2022 - Dec 2022
Senior Manager, Enterprise Technical Support
Continue to oversee daily operations and focus on new product and process introductions in support of BlackBerry MDM and CyberSecurity suites.
May 2021 - Dec 2021
Manager – Enterprise Technical Support, Blackberry Care • Blackberry Customer Services Organization
BlackBerry is a global technology, telecommunications, security and IoT (Internet of Things) company.I was recruited internally to build and lead an enterprise customer support organization for BlackBerry’s cross-platform Mobile Device Management (MDM) software product. I oversee the performance of a 24/7 organization of 12 to 20 direct employees driving.
Oct 2014 - May 2021
Project Manager – User Engagement • Product Development • Lifecycle Management
As a User Engagement Project Management, I provided global leadership on the beta testing of BlackBerry’s new hardware, software, and applications products, driving the strategic planning and commercialization process. I built alignment across the entire lifecycle, from the initial planning through analysis, recruitment and onboarding of global testers for.
May 2010 - Oct 2014
Lead – Customer Services, Repair & Sales
Pacific Scientific Aviation Services is an MRO (maintenance, repair, and overhaul) provider of aviation safety equipment.In this capacity I directed the full scope of business-to-business sales and support operations for the company, overseeing an organization of two sales agents and ten customer service representatives in facilities in Florida and.
Nov 2009 - Apr 2010
Manager – Vendor Relationships, Iden Mobile Devices & Wimax Software Engineering
Motorola was a major global telecommunications firm.As Manager of Vendor Relationships, I directed the strategic procurement of more than $45M in annual software engineering services for one of the company’s mobile phone divisions. I managed the identification and qualification of vendors, the construction and negotiation of long-term vendor management.
2004 - 2008
~4 yrs
Manager – Global Customer Operations, Iden Mobile Devices • Global Customer Care
I was appointed to manage the global customer support vision for Motorola’s rapidly growing iDEN handset division, directing an internal team of five employees as well as third-party support organizations of more than 200 contractors providing support to escalated end-user matters from our mobile carriers. In this capacity, I managed our KPIs, quality.
2000 - 2004
~4 yrs
Manager – Software Releases, Iden Mobile Devices
1999 - 2000
~1 yr
Strategic Product Planner, Iden Marketing
1997 - 1999
~2 yrs
Software Engineer, Iden Mobile Devices
Jul 1994 - Jun 1997
System Verification
1993 - 1994
~1 yr
Team & coworkers
Colleagues at Home
Other employees you can reach at rczero.com. View company contacts for 21704 employees →
CG
Catherine Gentoleo
Colleague at HomeMetro Manila, Philippines
View →
AS
Ade Safitri
Colleague at HomeKota Cilegon, Banten, Indonesia, Indonesia
View →
SJ
Swetha Jalla
Colleague at HomeSt Paul, Minnesota, United States, United States
View →
LD
Lauren Day
Colleague at HomeMemphis, Tennessee, United States, United States
View →
VJ
Vladimír Ježík
Colleague at HomeSlovakia, Slovakia
View →
BM
Boitumelo Mokati
Colleague at HomeWelkom, Free State, South Africa, South Africa
View →
TM
Thandy Mdlalose
Colleague at HomeNewcastle, KwaZulu-Natal, South Africa, South Africa
View →
RT
Rubina Teacher
Colleague at HomeNagpur, Maharashtra, India, India
View →
AR
Andrea Rizzo
Colleague at HomeGreater Lecce Metropolitan Area, Italy
View →
LD
Leena Das
Colleague at HomeWashim, India, India
View →
Catherine Gentoleo
Colleague at HomeMetro Manila, Philippines
View →
AS
Ade Safitri
Colleague at HomeKota Cilegon, Banten, Indonesia, Indonesia
View →
SJ
Swetha Jalla
Colleague at HomeSt Paul, Minnesota, United States, United States
View →
LD
Lauren Day
Colleague at HomeMemphis, Tennessee, United States, United States
View →
VJ
Vladimír Ježík
Colleague at HomeSlovakia, Slovakia
View →
BM
Boitumelo Mokati
Colleague at HomeWelkom, Free State, South Africa, South Africa
View →
TM
Thandy Mdlalose
Colleague at HomeNewcastle, KwaZulu-Natal, South Africa, South Africa
View →
RT
Rubina Teacher
Colleague at HomeNagpur, Maharashtra, India, India
View →
AR
Andrea Rizzo
Colleague at HomeGreater Lecce Metropolitan Area, Italy
View →
LD
Leena Das
Colleague at HomeWashim, India, India
View →
2 education records
Milay Gonzalez education
Master Of Business Administration - Mba, International Business Management
University Of Miami Herbert Business School
Bachelor Of Science In Electrical Engineering, Concentrated Studies In Automatic Control Systems & Biomedical Dsp
Florida International University
FAQ
Frequently asked questions about Milay Gonzalez
Quick answers generated from the profile data available on this page.
What company does Milay Gonzalez work for?
Milay Gonzalez works for Home.
What is Milay Gonzalez's role at Home?
Milay Gonzalez is listed as Enterprise Customer Support Leader at Home.
What is Milay Gonzalez's email address?
AeroLeads has found 1 work email signal at @spreedly.com for Milay Gonzalez at Home.
What is Milay Gonzalez's phone number?
AeroLeads has found 1 phone signal(s) with area code 954 for Milay Gonzalez at Home.
Where is Milay Gonzalez based?
Milay Gonzalez is based in Miami-Fort Lauderdale Area, United States, United States while working with Home.
What companies has Milay Gonzalez worked for?
Milay Gonzalez has worked for Home, Spreedly, Blackberry, Pacific Scientific, and Motorola, Inc.
Who are Milay Gonzalez's colleagues at Home?
Milay Gonzalez's colleagues at Home include Catherine Gentoleo, Ade Safitri, Swetha Jalla, Lauren Day, and Vladimír Ježík.
How can I contact Milay Gonzalez?
You can use AeroLeads to view verified contact signals for Milay Gonzalez at Home, including work email, phone, and LinkedIn data when available.
What schools did Milay Gonzalez attend?
Milay Gonzalez holds Master Of Business Administration - Mba, International Business Management from University Of Miami Herbert Business School.
What skills is Milay Gonzalez known for?
Milay Gonzalez is listed with skills including Cross Functional Team Leadership, Telecommunications, Vendor Management, Wireless, Mobile Devices, Management, Product Management, and Program Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial