Milda Kašėtė, Cams Email & Phone Number

Vilnius, LT

Vilniaus, Lithuania

• Creation, development and maintenance of the Quality Assurance program in the Customer Support department;
• Development and implementation of quality assurance strategies, policies, and procedures tailored to the specific needs of our customer support function (for different communication channels: calls, emails, chats, etc.).
• Establishment of Quality metrics to measure the effectiveness and efficiency of our support operations.
• Analysis of data and performance trends to identify areas for improvement and develop action plans to address gaps in service quality.
• Leading and participating in quality-related projects and initiatives aimed at enhancing the overall customer support experience.
• Collaboration with cross-functional teams and key stakeholders (Team Leads, Reviewers, Heads) to implement quality improvement initiatives and best practices.

Vilnius, Vilniaus, Lithuania

Team lead of a Compliance Operations team working with Quality Assurance (dynamic, >10 people: part of the team on site in Lithuania, other part of the team is remote, in Costa Rica). Overseeing quality review of Operations related to KYC, fraud and financial crime prevention.Providing development opportunities to team members to achieve operational.

Vilnius, Vilniaus, Lithuania

Leading and participating in various projects related to Quality Assurance initiatives. Review and analysis of processes and standards following the delivery of feedback and recommendations to ensure adherence to Quality and to drive process improvements. Contribution to development and implementation of new processes and tools.

Vilnius, Lithuania

Contributing to the development and implementation of new Quality Review processes and tools.Participating in designing and project-managing QA initiatives.Reviewing disputes and providing feedback to the involved parties.Ensuring sampling methods execution and distribution to complete the expected sampling targets.

Lithuania

Ensuring quality standards are maintained and adhered to while performing Quality Assurance evaluations and audits.Recommending procedural and process changes through calibration sessions, determining quality assurance standards, constantly recognizing quality trends and additional training needs.Providing feedback to specialists and leadership teams..

Lithuania

Real time monitoring and analyzing digital transactions to identify high risk potential fraud according to existing and new fraud patterns.Handling outbound and inbound calls in English and French, as required, to validate suspicious transactions while keeping customer centric mindset. Resolving complex problems independently, making decisions regarding.

Brussels Area, Belgium

Collection, analysis, summarizing of information about Belgium and Luxembourg political, economic and cultural life. Office practice and procedures while helping employees of the Embassy to realize the goals of Lithuanian foreign policy in Belgium and Luxembourg.Keeping in touch with foreign institutions in order to maintain economic.

Lithuania

Real time monitoring and analyzing digital transactions to identify high risk potential fraud according to existing and new fraud patterns.Handling outbound and inbound calls in English and French, as required, to validate suspicious transactions while keeping customer centric mindset. Resolving complex problems independently, making decisions regarding.

Lithuania

Frequent interaction (making outbound calls or sending emails) to ensure the smooth and proper credit risk assessment, credit initiation and receivables management process.Payment tracking, reminding and collection processes on a daily basis.Credit risk assessment for potential new clients.Reporting of possible fraud and money laundering cases.

Lithuania

Performing administrative, customer service and public relations duties to advance the work of the Bookstore and ensure a smooth shopping experience for the customers.

Bachelor’S Degree, French Language And Literature

French Language And Literature