ACCOUNT MANAGER/COLLECTIONS IIReviewing, analyzing, and processing individual consumer mortgage modification requests for FHA and Government Assistance Loans and Bank own loans, etc. Analyzing and understanding of Dodd Frank, 4506T, credit bureau information, tax returns, financial statements, property insurance declaration pages, HOA and other legal documentation to verify customer financial and property data. Auditing modification, short sales, deed and lieu and assumption paperwork, ensuring customers, realtors and / or attorneys have sent in all information required for processing within company compliance. Ensuring necessary steps and taken to resolve discrepancies within established deadlines. Negotiating repayment plans and liquidation for non qualified customers to minimize losses. FDCPA. Customer Service.

TEAM LEADER/TITLE SPECIALISTS/ACCOUNT MANAGER/CUSTOMER CAREInbound Marketing, managed, mentored, developed and coached 10 plus employees to achieve and exceptional level of customer service, monitored calls and performed sided by side trainings. Received and resolved escalated calls for critical customer issues, collaborating with other departments as needed. Served as liaison between outside vendors, model line and direct marketing representatives. Monitored CRM report for current and future customers. Wholesale Processor Account Manager, processed floorings and tracking account activity for dealerships and auctions. Collected dealership delinquent payments monthly on interest dealer floor plans, processed VIN corrections, processed CMA deposits and Disbursements, Assisted dealerships with the Electronic Invoice presentment (EIPP) system and payments. Title Specialist, researched and followed up with customers for vehicle State registration, performed technical skills. Customer Care Operation Specialist, assisted customers with payments, due date changes, waived late fees, provided payment histories, buyout quotes, address changes, etc. Performed other job duties and special projects as required.

Provided customer support and technical telephone supportAssisted Sales Representatives to elevate sales levelsWorked inquiries concerning accounts (i.e. non-cash, check refunds, buyouts, name changes, address changes, cancels, disputes, supplies adjustments)Performed data entry, filing, bookkeeping and general office duties