Mildred Igweh Email & Phone Number

Ottawa, Ontario, Canada

As a Project Manager at Solink, my role is multifaceted and integral to the successful deployment of Video Surveillance as a Service (VSaaS) installations for multiple clients with multiple locations spanning across North America, APAC (Asia-Pacific), and EMEA (Europe, Middle East, and Africa). Here's an overview of my responsibilities:Project Planning and Strategy Client Relationship Management Scope Definition and Management Global Team Coordination Identify cost-saving opportunities while maintaining quality standards.Technical Expertise Risk Management Multi-Location Project Scheduling Stakeholder Communication Change Management Reporting and Documentation Problem-Solving and Decision-Making Quality Assurance My role as a Project Manager at Solink involves the orchestration of complex, multi-location VSaaS deployments, with a focus on ensuring the successful delivery of solutions that enhance security and operational efficiency for clients in diverse regions. Success in this role is measured by the timely and cost-effective completion of projects, client satisfaction, and adherence to regulatory and compliance standards across North America, APAC, and EMEA.

Canada

Demonstrated Strong Communication Skills to Interact with Customers via Phone. Achieved a 95% customer satisfaction rating through clear and effective communication channels.Provided Excellent Customer Service, Resolving Inquiries and Complaints in a Timely MannerMaintained a resolution rate of 90% for customer inquiries and complaints within the first interaction. Managed Workload Effectively by Prioritizing Tasks According to Urgency or Importance Increased task completion efficiency by 25% through strategic prioritization techniques. Reduced average resolution time by 20% through prioritized handling of urgent customer issues.Maintained Up-to-date Knowledge of Product Information and Services OfferedAchieved a score of 97% in product knowledge assessments, ensuring accurate and informed customer interactions.Utilized Problem-solving Techniques to Identify Solutions for Customer IssuesResolved 90% of customer issues on the first contact through effective problem-solving methods.Implemented proactive problem-solving strategies, resulting in a 25% decrease in recurring customer complaints.Maintained Confidentiality of Customer Records at All Times in Accordance with Company PoliciesAchieved 100% compliance with data privacy regulations, ensuring confidentiality and trustworthiness.Implemented data security measures, resulting in zero breaches of customer confidentiality.Collaborated with Other Departments to Resolve Escalated Cases Efficiently Reduced escalations by 20% through collaborative problem-solving with cross-functional teams.Improved interdepartmental communication, resulting in a 25% decrease in resolution time for escalated cases.Investigated Complex Customer Inquiries Utilizing Multiple Resources for Resolution Achieved an 85% resolution rate for complex inquiries by leveraging diverse resources and expertise.Reduced average handling time for complex inquiries by 30% through efficient investigation and resolution techniques.

Lagos, Nigeria

Project Planning and StrategyAchieved 95% adherence to project timelines through meticulous planning and strategic alignment.Team Leadership and CoordinationIncreased team productivity by 30% through effective leadership and streamlined coordination.Budget ManagementMaintained project budget variance within 5% through rigorous budget tracking and cost control measures. Achieved a cost savings of 10% through efficient resource allocation and procurement strategies.Quality Control and ComplianceAchieved a 98% quality compliance rate through stringent quality control measures and continuous improvement initiatives.Risk Management Reduced project risk exposure by 30% through proactive risk identification and mitigation strategies.Scheduling and Progress Monitoring Maintained project schedule adherence of 95% through diligent progress monitoring and schedule optimization techniques.Stakeholder CommunicationAchieved a stakeholder satisfaction rating of 95% through transparent and timely communication channels.Resource AllocationOptimized resource utilization, achieving a 90% match between resource allocation and project requirements.Safety and SecurityMaintained a safety incident rate below industry average, ensuring a safe working environment for all stakeholders.Implemented safety enhancements resulting in a 20% reduction in workplace accidents.Reporting and DocumentationImproved project documentation accuracy by 30% through meticulous record-keeping and documentation practices.Problem-Solving and Decision-MakingResolved complex project issues with a resolution rate of 90% through effective problem-solving and decision-making techniques.Completion and HandoverAchieved project completion within budget and timeline parameters, resulting in a 100% project handover success rate.Enhanced project handover procedures resulting in a 30% reduction in post-handover issues and defects.

Lagos, Nigeria

Project PlanningAchieved significant improvement in adherence to project timelines through meticulous planning and scheduling.Team CoordinationImproved team productivity by 15% by improving communication and encouraging resource sharingBudget ManagementAchieved significant cost savings through efficient resource allocation and procurement strategies.Document ControlEnsured 100% accuracy and accessibility of project documentation, improving project transparency and efficiency.Permits and ComplianceAchieved 100% compliance with regulatory permits and building codes, ensuring project legality and adherence to standards across multiple projects.Quality ControlMaintained a 90% quality compliance rate through stringent quality control measures and continuous improvement initiatives.Risk ManagementImproved risk response time by 25% through the implementation of risk management protocols.Progress MonitoringReduced project delay incidents by 20% through proactive progress tracking and issue resolution.Stakeholder CommunicationEnhanced stakeholder engagement resulting in a 25% increase in project support and buy-in.Change Management Achieved a seamless transition during change initiatives with minimal disruption to project progress.Resource Allocation Improved resource efficiency by 30% through strategic resource allocation techniques.Safety and SecurityMaintained a safety incident rate below industry average, ensuring a safe working environment for all stakeholders.Reporting Improved project reporting accuracy by 20% through meticulous data collection and analysis.Completion and HandoverAchieved project completion within budget and timeline parameters, resulting in a 100% project handover success rate. Enhanced project handover procedures resulting in a significant reduction in post-handover issues and defects.

Lagos, Nigeria

Lagos, Nigeria

Lagos

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