Mildred Ndungu Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

-Collaborate with the team lead to ensure excellent customer service is delivered daily.-Act as the first point of contact for any customer escalations or concerns, resolve challenging inquiries by providing optimal solutions, and ensure that customer satisfaction is achieved.-Build rapport with customers, provide prompt attendance to their inquiries, and solve their problems, hence promoting certain financial products and services.-Ensure business continuity in the absence of the team lead by assuming leadership roles.-Perform in-depth reviews of clients' financial circumstances, conduct a thorough risk analysis, and implement approved plans effectively.

Nairobi, Kenya

-Promoted the company's fee-free transfer deals to customers.-Received training on handling customers and the importance of data protection before releasing any details.-Managed inbound work such as emails, social media, reviews, calls, and chats, as well as outbound work like outgoing calls and emails to customers and payout partners.-Completed a Frisk e-learning course to gain familiarity with the UK's Financial Act and various financial crimes such as fraud and anti-money laundering.-Received training on how to handle customer transactions and ensure that the provided documents are valid.

Kenya

-Address customer problems while adhering to the company's product guidelines.-Attend training on providing customer service and handling clients across various platforms like calls, social media (Facebook), and WhatsApp.-Participate in customer excellence support training to learn how to maintain a professional and personalized touch.-Handle difficult clients during crises like system failures related to deposits and withdrawals, follow up to ensure issue resolution, and guarantee customer satisfaction.-Promote the company's products to new clients, educate them on how to use them, and ensure their comprehension.-Receive, review, and follow up on customer feedback to ensure customer satisfaction.

Kenya

-Conducted research to identify at least 15 new markets daily and determined their customer needs via phone calls and emails.-Scheduled a minimum of 5 business meetings per day with prospects who expressed interest in the company's products.-Prepared sales contracts that complied with established legal rules and guidelines.-Maintained records of sales, revenue, and invoices to monitor the company's finances.-Provided reliable feedback and after-sales support.

Nairobi, Kenya

-Assisted 10 new employees with the installation and upgrading of operating software and applications to ensure efficient task performance and operations within the department.-Collaborated with a team of six members to secure network configurations and network communication services that benefited the department during the preparation of the 2016/2017 budget.-Conducted hardware maintenance and software upgrades for the department's employees, resulting in fewer failures during daily procedures within the organization.