Mildred Null Email & Phone Number

Delwar Rd Pittsburgh Pa

Manage inbound calls for product inquiries for TREX decking and assorted building products for sizing, pricing, warranty, and installation guidance from mass merchant customer base. Act as a liason for outside representatives for information pertaining to mass merchants. Run reports for inventory stock status, order duplications, and order confirmations.

Greater Pittsburgh Area

Managed a team of 14 consultants responsible for calls from field operations to resolve problems, answer questions, and correct/update service orders. Partner with internal teams to evaluate processes to improve efficiencies on business orders. Train, coach, and support team to drive an excellent customer experience. Conduct performance reviews. Daily involvement and resolution of customer escalations.

Greater Pittsburgh Area

Managed a team of 11 employees responsible for assigning workload to outside technicians. Evaluate key metrics to maximize productivity and business priority. Scheduled daily functions to cover all work for various time frames. Conducted root cause analysis on missed appointments for process improvements and share results. Collaborate with field supervisors to ensure all work completed on date due. Reviewed orders in jeopardy for meeting date due, evaluate what process applied and pursued other departments for assistance to meet ODD

Greater Pittsburgh Area

Managed a team of 20 consultants that took calls from small business customers for sales, billing, and customer service. Drive and deliver key metrics of Revenue, Handoff, Data close rates, first call resolution and customer surveys consistently by analyzing strategic data. Develop employees from new hire to incumbent through observations, coaching, development plans, performance improvement plans and appraisals. Interview potential employees

Greater Pittsburgh Area

Provide initial interface with small business customers for their telecom services by offering a thorough knowledge of Verizon products and services and match them with customer needs. Assist in billing inquiries and provide guidance through complex issues. Train peers on new methods and procedures. Develop and execute sales contests and job aids on key products. Recognized for meeting target objectives in revenue, observations, and adherence.

Greater Pittsburgh Area

Managed a specific territory of grocery chains, independents and wholesalers to sell product for promotions, secure distribution, plan programs to obtain sales volume, and secure display activity. Secured distribution in 16 previously unsold accounts. Places for cases action plan winner.