Mildred Bah Email & Phone Number

Fort Meade, Maryland, United States

* Use applied statistics, build algorithms and collaborating with domain experts to analyze large volumes of data to build and enhance products, processes, and systems.* Identify trends, solves analytical problems, optimizes performance, and develop results through appropriate data analysis techniques.* Develop and apply quantitative and aqualitative analytic methods of identify, collect, process and anaylze large data sets for specified purposes.* Present analytical results through written reports and presentations to techinical and non-technical audiences including Senior Leardership to provide insights for decison-making and/or opportunies for proess improvement within the timeline determined by the government representative.* Designed and maintained interactive dashboards and reports in Tableau, providing actionable insights for decision-makers.* Developed user-friendly interfaces and dashboards in Excel, integrating data from SharePoint where necessary to streamline data access and usage

Bethesda, Maryland, United States

* Responds to internal and external client requests and provides technical support and training to end-users.* Install and configure operating systems and applications such as word processing, database, and spreadsheet programs.* Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and operations.* Configure workstations and laptops with standard desktop images and install applications; optimize for performance and operation.* Support, promote and develop desktop management, software deployment, systems administration, data integrity, and recovery.* Provide updates to the customer regarding the problem’s status when the projected completion time for problem resolution changes or if the customer requests status.* Ensure that all issues, resolutions, and other related actions are documented with current status, customer communications, and a full description of the problem/resolution in respective task records.* Review, maintain and enforce approved procedures and quality standards.* Review and participate in projects that evaluate, test, and introduce new technology and approaches.

Pentagon

• Define and provide daily report of projects that are in progress or Delayed;• Implement any processes, prepare documentation or execute tasks as identified by the Technical Lead necessary for the successful implementation of the projects;• Define and provide a daily and weekly to-do list for tasks to be completed for each team member and each project;• Capture detailed steps for each project with estimated start and end date and estimated resource requirements;• During the project implementation, prepare all needed PC/peripherals to comply with the internal standards and requirements for project documentation such as PMQA and other;• Follow up on all fixes and repairs on IT products in the department

Virginia Area

+ Receive and respond to phone and email requests for technical assistance and log the issue in a Help Desk system.+ Provide support for other peripheral equipment such as printers, scanners, copiers and audio visual systems.+Perform user account management, system monitoring, user education and other administrative tasks.+ Provide computer, software and telecom technical support to company team members as part of JSP's IT Help Desk.+ Will occasionally lift and transport moderately heavy objects (up to 35 lbs) such as computers and peripherals.+ Provide software applications, desktop imaging software, and network troubleshooting skills+ Resolve critical issues affecting the configuration of the IT equipment and coordinate the demonstration of new and enhanced applications to customers and management.+ Evaluate and interpret comprehensive change requests and make recommendations to management..+ Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the department.

Washington D.C. Metro Area

• Provision PC and PC equipment based on daily requests including special projects• Monitor all incoming service requests and assign to designated team members• Ensure Service Level Agreement is maintained on a daily basis• Scan all received equipment, imaging computers with a WBG standard image, deliver and setup of PC request• Provide events and rental support• Monitor PC Provisioning Remedy queue, and maintain records of work orders completed by the team• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the WBG• Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM• Manage PC Provisioning Remedy queue and ensure all tickets are performed and closed• Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase• Work with PCP technicians on improving skills• Follow established and tested process and procedures provided by the WBG Team Lead• Validate installation through defined quality assurance procedures• Fill-in, review, and turn-in tracking documents on a daily/weekly basis• Ensure work environment is maintained (clean, organized, and safe)• Provide weekly statistics to WBG Team Lead on a regular basis, or on demand• Provide monthly reports on PCP services (total request, resolved, cancelled, etc.)• Troubleshoot PC Operating System and Hardware issues

Washington D.C. Metro Area

• PC Provisioning and support for all end-user devices with focus on imaging and re-imaging of PCs.• Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase• Ensure compliance with IT policies, data consistency, as well as inventory management and reporting. • Prepare packaging, ship PC equipment to country offices when required, fill forms, ensure delivery• Advanced skills in supporting Microsoft Office suite products including Office365, Outlook on Mobile and PC, OneDrive for Business, browser-based applications.• Worked with Windows operating systems, configuration of network infrastructure that include VPN, routing, switches. • Familiarity with virtual meeting tools, including Cisco products, such as WebEx and Jabber• Experience in performing incident management using Remedy system and adhering to Service Level Agreement (SLA) standards.• Provide mobility support on iOS and Android smartphones and tablets• Solved day-to-day assets management problems as they arise and take actions to prevent problems from recurring.• Collaborate within my team and across WBG units ensuring that clients’ needs are met accordingly

Pgp-Dsba Program, 4.0 Gpa

A+ , Net+, Security+.., Computer/Information Technology Administration And Management, 4.0 Gpa

Activities and Societies: Head of the IT class, Time coordinator, Head of the Technology Lab Assistant Head of the management team.

Diploma In Banking And Finances, Banking And Financial Support Services, 3.85 Gpa