Mildred Bah Email & Phone Number

Fort Meade, Maryland, United States

* Use applied statistics, build algorithms and collaborating with domain experts to analyze large volumes of data to build and enhance products, processes, and systems.* Identify trends, solves analytical problems, optimizes performance, and develop results through appropriate data analysis techniques.* Develop and apply quantitative and aqualitative.

Bethesda, Maryland, United States

* Responds to internal and external client requests and provides technical support and training to end-users.* Install and configure operating systems and applications such as word processing, database, and spreadsheet programs.* Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and operations.* Configure.

Pentagon

• Define and provide daily report of projects that are in progress or Delayed;
• Implement any processes, prepare documentation or execute tasks as identified by the Technical Lead necessary for the successful implementation of the projects;
• Define and provide a daily and weekly to-do list for tasks to be completed for each team member and each project;
• Capture detailed steps for each project with estimated start and end date and estimated resource requirements;
• During the project implementation, prepare all needed PC/peripherals to comply with the internal standards and requirements for project documentation such as PMQA and other;
• Follow up on all fixes and repairs on IT products in the department

Virginia Area

+ Receive and respond to phone and email requests for technical assistance and log the issue in a Help Desk system.+ Provide support for other peripheral equipment such as printers, scanners, copiers and audio visual systems.+Perform user account management, system monitoring, user education and other administrative tasks.+ Provide computer, software and.

Washington D.C. Metro Area

• Provision PC and PC equipment based on daily requests including special projects
• Monitor all incoming service requests and assign to designated team members
• Ensure Service Level Agreement is maintained on a daily basis
• Scan all received equipment, imaging computers with a WBG standard image, deliver and setup of PC request
• Provide events and rental support
• Monitor PC Provisioning Remedy queue, and maintain records of work orders completed by the team

Washington D.C. Metro Area

• PC Provisioning and support for all end-user devices with focus on imaging and re-imaging of PCs.
• Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
• Ensure compliance with IT policies, data consistency, as well as inventory management and reporting.
• Prepare packaging, ship PC equipment to country offices when required, fill forms, ensure delivery
• Advanced skills in supporting Microsoft Office suite products including Office365, Outlook on Mobile and PC, OneDrive for Business, browser-based applications.
• Worked with Windows operating systems, configuration of network infrastructure that include VPN, routing, switches.

Pgp-Dsba Program, 4.0 Gpa

A+ , Net+, Security+.., Computer/Information Technology Administration And Management, 4.0 Gpa

Activities and Societies: Head of the IT class, Time coordinator, Head of the Technology Lab Assistant Head of the management team.

Diploma In Banking And Finances, Banking And Financial Support Services, 3.85 Gpa