Mildred Sim Email & Phone Number

Tianjin, China

Taking on the front office receptionist role was a transformative experience, particularly in understanding the nuanced differences between operations in China and Singapore. I managed stringent check-in processes for both locals and foreigners, and expanded my responsibilities to include concierge and porter duties. Additionally, I supported the front office department during special occasions like the Dumpling Festival, overseeing booth setups.Effective communication in Mandarin was crucial in liaising with external and internal stakeholders, highlighting my adaptability and commitment to providing exceptional guest experiences in the hospitality sector.

Singapore

I travelled regionally with the Deputy Chairman, overseeing multiple portfolios that included managing meetings and follow-ups. This role involved strategic coordination and efficient communication to support senior leadership and ensure seamless operations across diverse responsibilities.My experience highlights strong organisational skills, leadership in stakeholder management, and effective collaboration in a dynamic corporate environment.

I managed logistics for visits by Singapore's President, Prime Minister, and foreign Heads of State/Government, including high-profile events like the Trump-Kim Summit, ASEAN2018, and the Bicentennial Event. Additionally, I coordinated meals for Cabinet Ministers and their counterparts, ensuring seamless dining experiences.My role involved meticulous planning, operational execution, and diplomatic protocol management in support of significant governmental and diplomatic engagements.

Maldives

I planned personalised activities tailored to guests' preferences and provided attentive assistance as needed. Additionally, I gained valuable experience rotating through roles at the Bar, Front Office, and Boutique. This diverse experience equipped me with a comprehensive understanding of guest relations, operational versatility, and service excellence in the hospitality industry.My background reflects a commitment to delivering exceptional guest experiences and contributing to the seamless operation of hospitality establishments.

Universal Studios Singapore

I oversaw daily operations, managing logistics, tour assignments, and guest issue resolution. At its peak, I supervised a team of 80 casual employees, ensuring smooth operations and fostering a cohesive work environment. Additionally, I orchestrated manpower arrangements, optimising staffing levels to meet operational demands effectively.Furthermore, I spearheaded training initiatives, equipping team members with the skills to manage reservations efficiently and provide exceptional guest experiences. This involved developing training programmes that focused on customer service excellence and system proficiency, ensuring that staff were well-prepared to handle diverse guest needs.My experience underscores my proficiency in operational management, team leadership, and training development within the hospitality and events sectors.

Universal Studios Singapore

I revitalised the reservations system, implementing new templates and training a team to ensure its smooth operation. Additionally, I organised bespoke tours for guests, including celebrities, providing tailored experiences that exceeded expectations. As a certified Game Master, I specialise in facilitating team-building activities within the park, leveraging my expertise to enhance corporate engagement and cohesion.These roles have equipped me with a strong blend of organisational leadership, customer service excellence, and team-building proficiency in the hospitality and entertainment sectors.

Jyväskylä, West And Inner Finland, Finland

During my time in hospitality, I had the opportunity to rotate through various departments including Housekeeping, Kitchen, Restaurant, and Bartending. In Housekeeping, I honed my attention to detail and organisation skills, ensuring impeccable cleanliness and guest satisfaction. Transitioning to the Kitchen, I learned the art of culinary preparation, assisting with food production and maintaining high standards of hygiene. In the Restaurant, I gained valuable experience in customer service, managing guest expectations and delivering memorable dining experiences. Finally, in Bartending, I perfected my mixology skills, crafting cocktails and providing excellent beverage service.These diverse roles have equipped me with a versatile skill set and a deep understanding of hospitality operations, reinforcing my passion for delivering exceptional service in every aspect of the industry.

During my time at Astons Specialities, I held various roles both front and back of house, gaining valuable experience across multiple positions:Cashier: Developed proficiency in using the POS system.Runner: Ensured seamless coordination between kitchen orders and table service.Drinks Service: Managed timely preparation and delivery of beverages to customers.Kitchen Assembly: Prepared side dishes and coordinated with grillers and fryers to meet order demands.Host: Efficiently managed queues and optimised table configurations during peak times for swift customer seating.These roles equipped me with a diverse skill set in hospitality, enhancing my ability to deliver exceptional service and manage operations effectively.

Hospitality Business With Honours, Hospitality Administration/Management, Honours With Distinction

Diploma, Tourism And Resort Management