● Attracting the ideal candidates for the appropriate position in the organisation● Searching for candidates and talent on networking platforms ● Handling CVs received ● Storage and archiving of CVs ● Forming an interview plan, organising and conducting interviews ● Creating job posts for customers● Creating and updating job descriptions and the list of tasks and obligations

● Managing daily arrivals and departures (customer check-in and check-out)● Managing telephone and/or electronic reservations● Providing detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods● Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy ● Welcoming customers upon arrival, delivering keys/cards and providing details on the use of room facilities● Providing information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices and the amenities offered● Immediately and professionally handling customer complaints, with kindness and a positive mindset● Cooperating with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment ● Increased sales of additional hotel services (upselling)● Maintaining a perfect reservations and payments file with diligence and responsibility.

● Managing daily arrivals and departures (customer check-in and check-out)● Managing telephone and/or electronic reservations● Providing detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods● Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy● Welcoming customers upon arrival, delivering keys/cards and providing details on the use of room facilities● Providing information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices and the amenities offered● Immediately and professionally handling customer complaints, with kindness and a positive mindset● Cooperating with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment● Increased sales of additional hotel services (upselling)● Maintaining a perfect reservations and payments file with diligence and responsibility.

● Managing daily arrivals and departures (customer check-in and check-out)● Managing telephone and/or electronic reservations● Providing detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods● Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy● Welcoming customers upon arrival, delivering keys/cards and providing details on the use of room facilities● Providing information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices and the amenities offered● Immediately and professionally handling customer complaints, with kindness and a positive mindset● Cooperating with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment● Increased sales of additional hotel services (upselling)● Maintaining a perfect reservations and payments file with diligence and responsibility.

● Effective telephone and/or electronic communication following the receipt of a customer request.● Handling and resolution of all reservation-related requests, whether received by telephone or electronically, within 24 hours of their receipt● Professional and immediate customer service in any emergency that may arise in relation to their reservation ● Creating and updating the reservations file in the hotel’s PMS system ● Monitoring cancellations or no-show cases in terms of charges and payment, in accordance with the hotel’s policy ● Assisting in the preparation of indexes predicting the hotel’s occupancy levels and turnover● Daily updating of GDS, IDS channels regarding room availability as well as on the company’s website ● Ensuring excellent communication between departments such as Front Office, Accounting, Sales and Housekeeping● Promoting the services besides accommodation that are provided on the hotel premises, such as use of other infrastructure (pool, bar), wellness services (gym, spa) and the restaurant.

● Managing daily arrivals and departures (customer check-in and check-out)● Managing telephone and/or electronic reservations● Providing detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods● Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy● Welcoming customers upon arrival, delivering keys/cards and providing details on the use of room facilities● Providing information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices and the amenities offered● Immediately and professionally handling customer complaints, with kindness and a positive mindset● Cooperating with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment● Increased sales of additional hotel services (upselling)● Maintaining a perfect reservations and payments file with diligence and responsibility.

● Welcomes guests and presents the menu ● Takes and executes orders according to the organisation’s standards, in a friendly and efficient manner● Helps guests with the menu, answering questions or suggesting alternatives upon request● Handles complaints and helps resolve any requests immediately ● Regularly monitors the guests’ satisfaction with their chosen dishes and takes corrective actions in order to achieve the best possible guest experience● Cooperates with the Kitchen Department or restaurant service staff.● Ensures the cleanliness and tidiness of the work environment● Promotes food, beverages and drinks in a courteous manner with the aim of improving guest experience.● Neat, professional appearance.

● Managing daily arrivals and departures (customer check-in and check-out)● Managing telephone and/or electronic reservations● Providing detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods● Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy● Welcoming customers upon arrival, delivering keys/cards and providing details on the use of room facilities● Providing information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices and the amenities offered● Immediately and professionally handling customer complaints, with kindness and a positive mindset● Cooperating with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment● Increased sales of additional hotel services (upselling)● Maintaining a perfect reservations and payments file with diligence and responsibility.