Brought in to establish a framework to stabilize the compliance bulletin process within the mortgage reverse serving industry. Expanded my responsibilities to include managing a team that oversees self-led initiatives across multiple business units in servicing operations.•Implemented weekly reporting that provides vital insights into the health of the compliance bulletins and change management process to executive management.•Manage end-to-end projects with an existing pipeline averaging 15-18 business units self-led initiatives.•Create project plan to gather business and regulatory requirements and assigns tasks to the impacted areas to monitor project milestones through completion.•Produce monthly business review and investor quarterly presentations to facilitate executive management with corporate review with investors and government agencies.•Collaborate with front line business units to ensure existing processes operate in compliance with corporate policies, law, regulatory requirements, and investor guidelines.•Fulfill audits, inquiries, and exams by regulators, investors, and internal groups.

Provided subject matter expertise and worked collaboratively across various business units to identify, assess, monitor, and mitigate risks related to ancillary forward servicing fees.•Built the centralized fee matrix that houses enterprise-wide ancillary fee requirements and limits.•Collaborated with legal and compliance partners to understand investor and regulatory guidelines and initiated process changes impacted by fees across multiple business units.•Built 80+ SQL queries to facilitate exception reporting that ensured fee assessments adhere to state and investor limits.•Managed a team to ensure timely completion of exception control reports.

Assessed risks and drove actions to address root cause that led to operational risk losses by challenging historical or proposed practices.•Coordinated servicing activities cross-functionally to identify and monitor gaps, document enhancement opportunities for existing processes, and develop remediation plans.•Implemented executive management process change initiatives using project management techniques.•Streamlined the FHA, VA, and USDA default conveyance claim process in forward servicing and compiled the necessary artifacts to comply with HUD’s annual audit.•Performed data analysis to quantify business problems or potential risks and reported findings to senior and executive management.

Developed, refined, and managed day-to-day reporting activities for assigned investor’s portfolios. This includes system set up, report distribution, remittances, reconciliation, and invoicing.•Leveraged data tools to conduct accurate and timely reporting and remitting to agencies and investors according to investor guidelines.•Authored and delivered daily, monthly, and miscellaneous reconciliations in keeping with loan accounting practices.•Researched, identified, and provided prompt resolution to investor issues and reporting exceptions.•Completed monthly delinquency reporting and MI premium payments on FHA, VA, and USDA Portfolios.