Milena Manocchio Email and Phone Number

• Build solid business relationships with new and existing clients. • Develop and deliver effective sales presentations both over the phone and in-person• Ensure quality of service is provided by addressing client concerns and questions in a professional, effective and dynamic manner• Promote Allstate products and services to existing and prospective clients by keeping up to date on financial markets and products• Work with our current and past clients to find value-added solutions for them • Ensure they have appropriate coverage to meet all their needs• Provide excellent claims service and customer service so that our clients’ expand their relationships with us

• Recruited and hired new staff• Helped to train new employees that entered into the department• Listening to their calls and offering them opportunities to improve their skills• Coached sales consultants and help them resolve any problems that they may encounter• Responsible for motivating representatives and for helping them to develop their knowledge and skills• Providing support to Sales Consultants for the implementation of development plans and quality initiatives• Build solid relationships with the sales consultants and telemarketers • Ensure understanding of underwriting standards and compliance to underwriting rules and guidelines• Coordinate team-related administrative functions as delegated, scheduling, training, work flow and quality reviews to support the efficient and effective functioning of the teams• Worked closely with other departments in order to improve the procedures in the Contact Centre