Milene Jorge Email & Phone Number

Lisboa E Região, Portugal

Making sure Customers have amazing experiences with OutSystems.Responsible for developing customer relationships that promote retention and loyalty while acting as an internal business consultant which makes recommendations and assists their implementation.Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. OutSystems platform helps organizations building enterprise-grade apps and transforming their business faster.I started as a CSM in the Benelux region, managing customers up to 1M ARR. Nowadays, I am leading the Belux region where I engage in strategic conversations with the companies' C-Level executives and support them in their digital transformation journey.Participating in internal projects with the objective of creating/ sharing activities with other CSMs to grow customer adoption worldwide.Mentoring of juniors CSMs sharing my knowledge and experience to help them grow in their roles.OutSystems combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.

Lisboa

Coordination of the Project Managers and QA Teams of SIBS Processos.Implementation of the PMO structures across the organisation as well as portfolio management approaches and good practice.Providing leadership and guidance to PM and QA teams as well as ensuring strategic initiatives were prioritised and delivered successfully.Providing centre-of-excellence programme and project delivery methodologies; processes and tools. Also, I defined enterprise best practice approaches in areas such as governance, resourcing, risk management and planning.Providing oversight of key projects ensuring consistency of approach – mentors and coaches as necessary to both teams as well as operating in the steering committee and board level meetings.

Lisboa E Região, Portugal

Responsible for the overall management and delivery of innovative solutions. Understanding customers' needs, establish the bridge between the business and technical teams, guarantee quality procedures and behaviors.Main activities:- Work with the delivery team to ensure that the solution was delivered according to business needs;- Understanding customers’ needs and drivers;- Program management practices: managing budget, timeline, resources, scope, change requests, status report and sales interface.

São Paulo E Região, Brasil

Company with more than 60,000 employees, with a portfolio of 150 projects approximately that stemmed simultaneously and involved 300 IT employees whose activities were organized and planned by the TI Project area. I was challenged by the CIO to create a PMO in the IT Team, starting a COE programme and defining project delivery methodologies and processes. After a year the PMO team sized more than 20 people.I was part of the Executive Board, combining knowledge of portfolio, programme and project management with strategy, business and people management.IMain activities:- Creation of the area, its functionality and responsibilities;- Creation and implementation of standards and methods as well as related processes;- Monitoring the project managers and their functions;- Conducting the projects in accordance to the best practices across all its phases;- Reporting the progress and risks of projects to the Executive Committee, directors of the company and customers.

São Paulo E Região, Brasil

Maksen is a multinational company which provides consultancy services in the areas of business strategy, operations, information technology and in communication and engineering networks. I have always been allocated in projects abroad.I performed projects in one of the biggest Contact Centers in Latin America. Contax is an employer of more than 75 000 employees in Brazil and over 15 000 abroad (Argentina, Colombia and Peru). It is physically present in 12 Brazilian states with more than 30 subsidiaries only in Brazil.Generally, I was a Project Manager of projects related with increasing the performance of the areas of the company. I was also responsible for the implementation of a dashboard in Contax Operations (more than 75 000 employees in Brazil), in order to increase its efficiency and productivity.Main activities: • Responsible for carrying out the projects according with the best practices and methodologies, crossing all its phases: scoping, planning, executing, controlling and closeout.• I acted as a business consultant which maked diagnosis and recommendations to improve the productivity and efficiency of the company and I assisted their implementation. • I designed improvements of critical operational processes for business and change management.• I analyzed operational reports of the company and its operational KPIs in order to restructure the information and reporting areas.• I reviewed and redesigned several processes of several areas of the company in order to increase their efficiency and effectiveness.• I participated in several meetings with the executive board presenting projects status as well as giving recommendations and alerting for probable risks.

Lisboa, Portugal

Novabase is a multinational consultancy company, acting in several industries and businesses. I made part of the Financial Services Area as a Business Consultant in Banks and other Financial Institutions.Allocated as a strategic consultant to projects in banking and payments services, leading teams and different business areas in a programme which intended to overhaul the current architecture of a company serving more than 300M users, processing more than 7B transactions annually.Main activities:- Project Manager- Requirements gather and analysis- Business Analysis - Team leader of the business teams - Business and QA documentation - Design Logical Data Models- Customer Relationship Management- Software testing - COBOL programmer (BMS, Cobol/CICS/DB2 and JCL)

Graduation, Economics

Pós Graduação, Project Management

Master'S Degree, International Management

Activities and Societies: Individual Master Thesis – Grade:17 (0-20) Impact of the Carbon Market in Firm Performance o Analysis.

Exchange Programme - Mba, International Management

Activities and Societies: Group Project Project on VGKK: an Organization for the sustainable development of the Tribals in India: o.

Erasmus, Economics