Miles Ashby Email & Phone Number

United States

United States

Implemented troubleshooting techniques with an 80% success rate, significantly enhancing senior analyst productivity by enabling them to focus on critical project goals.Reduced average ticket resolution time by 60%, increasing operational efficiency and reducing colleagues' workload.Led a team and reduced new hire training time by creating comprehensive.

Remote

Trained more than 300 end-users on new software, leading to a significant reduction in user-related issues.Managed over 2,500 user accounts in Active Directory to ensure successful Go-Live preparations and execution.Maintained 100% customer satisfaction by providing adequate support to over120,000 end-users.Resolved 90% of issues on first contact.

Richmond, Virginia, United States

Configured over 500 devices and supported 10,500+ users in Active Directory to ensure effective IT operations.Achieved a 70% first-call resolution rate within a 10-minute resolution window, demonstrating efficiency and technical expertise.Provided desktop support, including setting up workstations and peripherals and resolving network connectivity issues.

Farmville, Virginia, United States

Increased annual revenue by 120% within a year through strategic marketing and sales initiatives.Established and maintained accounts with major retailers, expanding from 7 to 12 institutions, including Walmart, Food Lion, Kroger, and various universities and health facilities.Analyzed sales data to identify opportunities for increased profits, resulting in.

Bachelor Of Science - Bs, Interdisciplinary Studies

Associate Of Science - As, General Studies

Cum Laude.