Miles Phillips Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Texas, Us

As the Director of IT at Great American Media, I lead a dynamic team in orchestrating the planning, development, and execution of robust information systems. Embracing a technology-driven business model, we create real-world solutions that elevate our company's standing in a competitive market.Strategic IT Oversight: Leading essential operations, ensuring seamless functioning of security tools, applications, servers, and hardware.Project Leadership: Owning critical global IT projects, contributing to a competitive edge.Efficiency Optimization: Enabling faster IT processes, implementing analytics for continual improvements.Collaborative Partnerships: Partnering with stakeholders, communicating project status and fostering collaborations.Innovation Recommendations: Identifying and recommending technologies to improve efficiency and operations.Budget Management: Providing input into the Technology budget, ensuring optimal resource allocation.Systems Analysis and Design: Directing professional services such as systems analysis, design, and programming.Technology Integration: Driving continual improvements in IS staff, equipment, and procedures.Communication: Interacting with organizational layers, troubleshooting, and providing technical support.Audits and Maintenance: Performing routine audits, maintaining the service desk ticketing system.Other Duties: Executing additional assigned duties, ensuring a smooth IT operation.Excited to lead transformative initiatives at the intersection of technology and business! Open to networking and collaboration opportunities.#DirectorofIT #TechLeadership #InnovationInIT #StrategicTechManagement

Fort Worth, Texas, Us

Throughout my career, I have been dedicated to optimizing technology infrastructure and driving impactful security initiatives. I take pride in delivering exceptional results and achieving significant milestones. Here are some key accomplishments that highlight my expertise:Reduced servers from 8 to 5, achieving a 37.5% reduction in infrastructure by consolidating applications and eliminating redundancies.Collaborated with executives to modernize infrastructure and align technology with business strategy.Implemented IT governance frameworks, resulting in a 20% increase in compliance ratings.Developed and executed comprehensive cybersecurity strategies, reducing security incidents by 40%.Employed phishing campaigns and training, leading to a 35% reduction in successful attacks.Implemented Endpoint Management, reducing desktop configuration time by 25% and improving security control.Applied next-gen antivirus software, Sophos, reducing cybersecurity expenses by 15%.Improved physical security using badge access and cameras, resulting in a 25% decrease in unauthorized access.Developed vendor relationships, saving over $100K in hardware/software procurement and reducing costs by 15%.Deployed Microsoft 365 Cloud Security, achieving a 98% security compliance rating.With a deep commitment to innovation, security, and efficiency, I am driven to deliver impactful solutions that drive business growth and success. I invite you to connect with me to explore potential collaboration opportunities and discuss how my expertise can contribute to your organization's goals.

Atlanta, Georgia, Us

As the first IT employee, I established a comprehensive IT infrastructure plan, covering systems, controls, processes, applications, and security. Notable accomplishments include:Sourced and renegotiated contracts with new vendors, achieving 3% annual savings and annual cost reductions of over $1.5M.Streamlined infrastructure integration after acquisitions, reducing onboarding time from 7-9 months to 3-4 months through effective team organization and meetings.Developed annual security training campaigns using KnowBe4, resulting in a significant decrease in susceptibility to phishing attacks, from 40% to 6%.Created two dedicated IT project teams for system administration and support, reducing average project completion time by 25%.Upgraded servers to reliable and secure cloud technology, minimizing the number from 11 to 4 and cutting licensing costs by 50%.Implemented Jamf and Endpoint Manager MDM solutions, enhancing laptop setup efficiency, security, and control for 80+ new hires annually.Replaced Service Cloud with Zendesk, yielding notable improvements such as an 11% increase in customer satisfaction (CSAT), a 10% decrease in average handling time (AHT), and a 15% decrease in ticket volumes.These achievements reflect my ability to drive transformative changes, optimize operations, and deliver tangible results. Let's connect to discuss how I can contribute to your organization's success.

Provided high-level technical support for the Microsoft Windows phone, assisting clients in resolving product issues and writing code for phone applications Acquired first-call resolution expertise and was recognized as one of the top two ticket performers

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Bs, Business Information Technology Management