Michigan Pipeline & Terminal Scheduling-Optimized 180,000 bbls to sell in lower RVP markets-EPA waiver strategy and implementation that netted $586,000 in RVP savings during September mid con gas supply shortSecondary & Intermediate Products-Scheduled VGO and SRD shipments during refinery TAR and supplemented butane blend demands to support 62/day gas prod vs 50/day gas production-Coordinated multiple pipeline and cavern companies to deliver first ever cavern to cavern shipment from Windsor to InksterPropane Truck Scheduling-Increased customer compliance from 42% to 98+% through customer coaching and streamlining procedures-Automated accounting processes by working with business analytics team and coding team to fully integrate data, saving 10-15 minutes daily-Developed full desk SOP and trained intern to assist in daily tasksSupplemental-25% engagement in ETRM Project-Developing deep understanding of refineries and putting together training materials for team

-Formulated and developed a dissolvable tablet health supplement for productivity and focus.-Conducted customer feedback and evaluation of the product.-Organizing supply chain from production, to storage, to distribution.-Launching in online marketplaces and conducting in-person wholesale pitches to sell product.-Developed business plan and 1-year financial projections for product launch.

-Responsible for analyzing Inventory Control and Quality Assurance (ICQA) databases to determine cost saving opportunities.-Completed internship project to redesign a fulfillment center position Process Path Quality Assurance (PPQA) to increase productivity by 1.8% through time of task (ToT) reduction and improving the efficiency of training.-Project yielded a projection of over $180,000 in annual cost savings.-Utilized operations management to train new employees and assist in oversight of 50+ associates.

-Managed a team of 12 tax professionals during peak tax season.-Initially hired as administrative help and proactively sought out more responsibility and quickly promoted to Associate Team Lead.-Instrumental in increasing office rank from 31/32 to 25/32 through customer relationship management. This ranking is based on revenue projections, customer satisfaction, and quantity of tax returns completed from the previous year.