Miles Mccready Email & Phone Number

Texas, United States

In addition to the responsibilities of the Security Administrator role, the Lead Security Administrator is also responsible for the following:Security GovernanceSecurity Awareness InitiativesSecurity Team GrowthSecurity Team SOPsVendor Management (Security Products)

Plano, Texas, United States

The Security Administrator is responsible for the internal security of the company and the administration of customer security products/features.Vendor neutral overview of some of the responsibilities of this role:IAM Administration - SSO, IDP, M365 Entra, PAMAlert Management and Incident Response - EDR/NGAV, SIEMEmail Security Security Training - Internal and ExternalVulnerability ManagementCompliance - CMMC, HIPAA, NIST 800-53, SOC 2Security Policy Administration General Consultation

Plano, Texas, United States

Plano, Texas, United States

At CHR, I was essential in the effort to improve the service center quality metric score. I advised as a subject matter expert in an operations project focused on creating and refining standardized processes for regional service centers. Additionally, I pioneered the creation of a specialized operations team, resulting in the fastest cycle time of open support requests by over 10%. Finally, my efforts to educate end users and streamline procedures saw the reduction in open requests by over 15% year-over-year, despite a rise in business.

Florida

· Interviewed potential new hires along with senior management· Trained, supervised, and delegated tasks to 7 new hires· Maintained substantial caseload and organized claim cycle strategy· Demonstrated ability to meet service and quality requirements while working from remote locations without direct supervision.

Dallas/Fort Worth Area

· Worked to meet statutory compliance requirements concerning timely and accurate review, documentation, adjustment and indemnity approval of assigned property claims.· Interpreted and enforced policy provisions for multiple carriers.· Drafted formal correspondence to respond to complicated regulatory complaints.

In my time at GameStop, I learned the nuances of customer service and conflict resolution through my interactions with customers. I was taught the importance and relevance of metrics in measuring business success and was quickly one of the store's biggest producers. As a young assistant manager, I was challenged to lead a team of older, experienced employees while maintaining new responsibilities such as inventory management and new employee training.

Bachelor Of Science - Bs, Integrative Studies

The Integrative Studies program allowed me to have access to high level classes in multiple fields of study, including Business.

Associate Of Arts And Sciences - Aas, Information Systems Cybersecurity, 4.0, Summa Cum Laude

Activities and Societies: President of Collin College ISSA Student Chapter