• Performed hardware take-offs for new construction projects, ensuring accurate material requirements.• Created comprehensive spreadsheets for material tracking and coordinated deliveries across multiple foremen. • Managed customer service repairs for new construction homes and efficiently dispatched teams for service calls.• Processed change orders and negotiated with builders to optimize project scope and cost management.

• Generated accurate estimates for flood, mold, and fire damage repairs based on property evaluations.• Collaborated with insurance providers, advocating for optimal coverage based on policyholder’s plans.• Dispatched technicians for home repair services and contributed to the hiring process of field and office staff.

▪ Dispatched customer service repairs on new construction houses and scheduled appointments with customer’s schedules.▪ Performed hardware take-offs on new home construction plans and created a spreadsheet in Microsoft Excel program to record the list of hardware.▪ Managed hardware deliveries with multiple foremen for ongoing new home construction projects.▪ Write up and submit change orders to home builders to request extra work during new home construction

I operate a company assigned van and service customers in the mobile field to replace windshields and other auto glass. I Deal directly with customers and provide direct customer service while I answer any questions that the customer may have.

• Supervised and trained Dispatch and Authorization teams, handling staff hiring, coaching, scheduling, and ensuring timely and effective resolution of warranty claims.• Trained and led a team of representatives, improving customer service quality and operational efficiency. • Resolved escalated customer and contractor issues, specializing in HVAC, water heaters, and pool systems. • Implemented sales strategies to upsell new appliances for non-covered repairs, maximizing customer… Show more • Supervised and trained Dispatch and Authorization teams, handling staff hiring, coaching, scheduling, and ensuring timely and effective resolution of warranty claims.• Trained and led a team of representatives, improving customer service quality and operational efficiency. • Resolved escalated customer and contractor issues, specializing in HVAC, water heaters, and pool systems. • Implemented sales strategies to upsell new appliances for non-covered repairs, maximizing customer satisfaction. • Managed administrative tasks, including budgeting, expense control, policy development, and compliance. • Authorized repairs and installations, coordinating timely delivery of appliances and parts from contractors. • Streamlined appliance repair and replacement processes, maximizing customer satisfaction and cost savings. Show less

I worked as a waiter at the restaurant. I would provide excellent customer service while I attended to the customer's every need during their dining experience.