With over a decade of experience in the IT industry, I have developed a strong background in IT support and system administration. I have spent years honing my technical skills, gaining knowledge in various areas, including desktop support, networking, server management, and cybersecurity. I am passionate about staying up-to-date with the latest industry trends and best practices, and I pride myself on my ability to troubleshoot and resolve complex technical issues.In addition to my technical expertise, I am a skilled communicator and collaborator. I recognise the importance of working closely with other IT professionals, as well as with end-users, to ensure that technology is serving the needs of the business. I believe in delivering exceptional customer service and building strong relationships with clients and colleagues alike, and I consistently strive to exceed expectations.Overall, I am a driven and dedicated IT professional passionate about technology and helping others.Networking | Switching, Routing, Firewall, VPN, VLAN, Wireless, VoIP.Server roles| DHCP, DNS, AD,GP, IIS,WSUS, Hyper-V, File sharing, VMware.Desktop Support| Windows, macOSCloud | O365, AWS