Miles Stauffer Email & Phone Number

Raleigh, North Carolina, Us

Berlin, De

Ann Arbor, Mi, Us

• Meet with potential clients to determine technical and business requirements and ensures that all necessary information is collated prior to determining the required solution. • Provides consultation to Sales Directors/Partners/Integrators and prospective customers, via telephone, email or webinar. • Provides effective product and technology demonstrations to audiences of varied technical knowledge. • Provides technical solutions in a professional manner and ensures solutions fit within the customers’ requirements. • Attends customer user group meetings, sales meetings, and occasional industry conferences. • Executes against bid response plans, including writing, editing and graphic design consistent with brand guidelines and style guides; document management, compiling response packages, fulfilment and response delivery. • Demonstrates customer focus by customizing bid responses to the stated needs and aspirations of the customer. • Leading the functional and product related tracks of a sales campaign and control the outward facing messaging to prospects on these matters • Investigating complex functional issues with product management and coming up with recommended solution • Identifying major product gaps and negotiating with product management on a way to reconcile those gaps if needed • To uncover the product related and functional needs of the industry, regional and specific customers’ and communicate those back to product management. • Attending meetings with prospect/existing customer to determine technical and business requirements and ensuring that all necessary information is collected prior to producing a solution • Identifying and uncovering prospect/customer business needs and pain points

Ann Arbor, Mi, Us

• SME for Ex Libris portfolio of products• Architect and customize digital solutions for Academic Research Libraries across Asia Pacific• Provide meetings with potential clients to determine functional and some technical and ensuring that all necessary information is collated prior to producing a solution.• Providing consultation to Account Managers and prospective clients by telephone, email, in-person or webinar.• Providing effective product and technology demonstrations to audiences of varied technical abilities.• Providing technical solutions in a professional manner and ensures solutions fit within the customers’ requirements. • Interfaces with the Professional Services team, articulating customer requirements, to ensure a smooth transition from Sale to Delivery.• Attends customer user group meetings, sales meetings and occasional industry conferences.• Assists with RFP responses.

Ann Arbor, Mi, Us

• Addresses and resolves technical issues that arise throughout the sales process.• Serve as the primary functional and technical resource for these services for the salesteam; provide technical support where needed with the goal of closing new andrenewal business.• Adjusts terminology in presentations based on the technical aptitude of audience.• Maintain constant alignment with the Product Managers, Sales, Customer Service andMarketing.• Advise on how services interoperate at a technical level.• Advise on how our services integrate with services from other vendors.• Conduct technical demonstrations at conferences and tradeshows.• Act in a consultative role to ProQuest Workflow Solution clients, including interviewingclients to capture technical information and requirements.• Leading and conducting workshops and/or assessments of prospect technical issuesand requirements• White-boarding and/or framing our architecture that brings alive technologycompetencies to solve institutional problems.• Develops technical papers or tools for the benefit of the organization and may directother Sales Engineers in the development of complex solutions.• Consults with higher level engineers to resolve new or complex technical issues andproblems• Keeps informed of latest industry news, trends, products, services, competitors andrelevant existing and emerging technologies.• Works closely with the sales organization in defining client solutions and assisting inthe development of technical sales strategy.• Develops, presents or responds to proposals for specific client requirements, includingthe technical content for request for proposal responses and industry-specificsolutions.• Works with Sales Reps to effectively build relationships at the working level withcustomer technical personnel.• Responsible for answering regional RFPs, Tenders, and RFI.

Ann Arbor, Mi, Us

• Implement and train librarians across the world on Electron Resource Management systems.• Customize library web pages using HTML, CSS and JavaScript.• Resolve technical issues such as OpenURL discrepancies, Z39.50 queries, and electronic holdings.• Develop internal tools using MySQL and PHP.

Work with stakeholders throughout Canada to create and implement a Sharepoint 2007 solution.

Worked with special libraries around the world to create, customize, train, and implement library systems. This Included creating custom databases, portals, and training manuals.

Master Of Library & Information Science (Mlis), Library And Information Science

B.A., Anthropology