Miles Stauffer Email & Phone Number

Raleigh, North Carolina, US

Berlin, DE

Ann Arbor, MI, US

• Meet with potential clients to determine technical and business requirements and ensures that all necessary information is collated prior to determining the required solution.
• Provides consultation to Sales Directors/Partners/Integrators and prospective customers, via telephone, email or webinar.
• Provides effective product and technology demonstrations to audiences of varied technical knowledge.
• Provides technical solutions in a professional manner and ensures solutions fit within the customers’ requirements.
• Attends customer user group meetings, sales meetings, and occasional industry conferences.
• Executes against bid response plans, including writing, editing and graphic design consistent with brand guidelines and style guides; document management, compiling response packages, fulfilment and response delivery.

Ann Arbor, MI, US

• SME for Ex Libris portfolio of products
• Architect and customize digital solutions for Academic Research Libraries across Asia Pacific
• Provide meetings with potential clients to determine functional and some technical and ensuring that all necessary information is collated prior to producing a solution.
• Providing consultation to Account Managers and prospective clients by telephone, email, in-person or webinar.
• Providing effective product and technology demonstrations to audiences of varied technical abilities.
• Providing technical solutions in a professional manner and ensures solutions fit within the customers’ requirements.

Ann Arbor, MI, US

• Addresses and resolves technical issues that arise throughout the sales process.
• Serve as the primary functional and technical resource for these services for the salesteam; provide technical support where needed with the goal of closing new andrenewal business.
• Adjusts terminology in presentations based on the technical aptitude of audience.
• Maintain constant alignment with the Product Managers, Sales, Customer Service andMarketing.
• Advise on how services interoperate at a technical level.
• Advise on how our services integrate with services from other vendors.

Ann Arbor, MI, US

• Implement and train librarians across the world on Electron Resource Management systems.
• Customize library web pages using HTML, CSS and JavaScript.
• Resolve technical issues such as OpenURL discrepancies, Z39.50 queries, and electronic holdings.
• Develop internal tools using MySQL and PHP.

Work with stakeholders throughout Canada to create and implement a Sharepoint 2007 solution.

Worked with special libraries around the world to create, customize, train, and implement library systems. This Included creating custom databases, portals, and training manuals.

Master Of Library & Information Science (Mlis), Library And Information Science

B.A., Anthropology