Miles Stephens Email & Phone Number

Lowell, Massachusetts, United States

Lowell, Massachusetts, United States

Wakefield, Ma

- Transitioned inventory company wide to a new cloud-based system. Wrote and trained co-workers on policies and procedures related to the new inventory system.- Manage all domestic/international shipping and logistics for 13 Data Centers worldwide. This also includes reporting and maintaining all stock levels within each Data Center.- Manage local and remote DVR security systems.- Create, present and manage projects using MS Project, Excel, and other tools for all On-Premises projects relating to Perfecto Mobile’s Cloud software. - Technical lead for the regional and international partners hosting Perfecto Mobile clouds.- Purchasing for Infrastructure and Operation groups. - Over the course of 3 years created 30+ training and technical documents some of which were external facing. - Prepare and present data for annual PCI Audit for Lowell, London and Phoenix Data Center.

Wakefield, Ma

- Maintain the Wakefield data center and provide remote support for 10 offsite data centers located around the world. - Ensure all clouds are running at optimal performance and quickly resolve any interrupted service. - Provide low level support for script automation.- Maintain Blackberry, Android, Apple, and Windows devices connected to clouds locally and remotely using various methods.

Lawrence, Ma

- Maintain Lawrence High School computers, printers/copiers, phones,DVR systems, school servers, badge/bell system, and audio/video equipment. Approximately 2000 computers with 800 end users. -Evaluate, test and purchase new equipment for 6 high schools. -Provide end user support on site, over the phone and remotely.-Assist local police with any incidents that require retrieval of footage from security cameras.

Rockland, Ma

-Provided first tier support for all 255 convenience stores. On call during the weekends which included road travel. Took in on average 300 calls weekly. -Maintained corporate office equipment which included phones, computers, audio/video equipment and printers/copiers. -Trained new store managers how to use and maintain in store equipment and software with the HR department.

Hanover, Ma / Dallas, Tx / Metarie, La

-Managed a team of 16 which was comprised of computer and audio/video specialist. Provided the logistics of road work assigned to my current home store. -Worked with the district manager on sales and repair techniques that could be used in surrounding stores.-Moved to Metarie, LA to assist in opening the companies largest store. Tasked with interviewing potential Firedog employees. -Trained all new Firedog employees at locations in Texas and Lousiana.