Miles Clover Email & Phone Number

-Guide Leonardo247’s new customers through our proven onboarding process, keeping all parties on track, meeting established milestones along the way-Work hand in hand with our Sales and Account Management teams to ensure that the customer's vision is brought to fruition on time-Possess the ability to quickly identify off-track or at-risk implementations and escalate to the appropriate parties via established communication channels-Nurture active relationships with our customers, and provide a positive customer experience, helping customers maximize their ROI with our software solution

-Managed and grew a portfolio of clients in multiple markets through effective lead generation.-Collaborated with property owners to identify opportunities for enhancing rental income, pricing strategies, market trends, and guest experience improvements.-Developed and executed targeted marketing campaigns to attract new property owners, leveraging digital marketing, social media, and networking events.-Collaborated with cross-functional teams to ensure a smooth transition from sales to operations, maintaining clear and effective communication with internal stakeholders.-Developed key performance indicators (KPIs) to measure sales success and implemented strategies to improve overall sales efficiency and productivity.

-Managed a detailed project schedule and work plan while utilizing industry best practices, techniques, and standards throughout entire project execution.-Oversaw the entire physical onboarding lifecycle process of new assets added to the portfolio, including but not limited to FF&E, OS&E, IOT, etc. -Collaborated with stakeholders such as, our PMO, Design, Onboarding, and Field Ops teams to ensure the onboarding process runs smoothly, on-budget, and on-time.-Served as the point of contact for all internal and external related questions and changes needed throughout the lifecycle of the project to ensure completion to the highest caliber.

-Oversaw the entire physical openings process of new homes.-Developed and utilized local third-party vendors and community relationships to aid in the openings process.-Collaborated with our PMO, Construction, Design, Openings, and Field Ops teams to ensure the openings process runs smoothly, on-budget, and on-time.-Responsible for overseeing projects to ensure they are completed in a timely fashion and within budget.

Gatlinburg, Tennessee, United States

-Oversaw the area management of all AvantStay properties in the Gatlinburg/Pigeon Forge area-Directly managed a team responsible for all operations, maintenance and housekeeping matters-Inspected properties to guarantee the highest standards are maintained, evaluates maintenance, grounds, and housekeeping operations in areas of efficiency-Reviewed/audited property administrative and maintenance areas to ensure compliance with established policies and procedures

Pigeon Forge, Tennessee, United States

-Negotiated prices or other sales terms for residential and commercial real estate-Advised clients on market conditions, prices, mortgages, legal requirements and related matters-Promoted sales of properties through advertisements, open houses, and participation in multiple listing services

Hampton Inn-Rogers, Arkansas, United States

-Assisted the GM with the day-to-day management functions and supervision necessary to assure successful hotel operations-Assisted with coordinating advertising, public relations, and promotional programs-Assisted in preparation of the annual operating budget-Assisted with leading and supervising the hotel property team-Assisted with identifying major revenue & expense opportunities and potential problems

Mount Magazine State Park

-Managed The Lodge Gift Shop and oversaw Front Desk staff for customer relations-Managed the front desk team in trainings, scheduling and staff development events-Responsible for all purchasing and resale merchandise at The Lodge including submitting financial, forecasting and occupancy reports daily -Served as Manager on Duty during all shifts overseeing all departmental staff-Provided support to restaurant, maintenance, housekeeping, front desk and management

Springdale, Arkansas

-Coordinated youth and adult athletic leagues, events, camps, clinics and tournaments-Planned, implemented and promoted baseball and football youth leagues-Responsible for hiring, training, scheduling of employees and volunteers-Provided direct and/ or indirect supervision or recreation programs-Developed and implemented policies and procedures for assigned program areas and/ or events

Jonesboro, Arkansas

Assisted with Athletic Facilities Assisted with athletic functions, banquets, concerts and other events held onsiteAssisted with day-to-day operations of athletic events and gamesConducted necessary maintenance to athletic facilities and equipment

Jonesboro, Arkansas

Oversaw all baseball equipmentOversaw all baseball travel (hotels, food, transportation)Oversaw and Coordinate “Grand Slam Banquet”Coordinated with head coach on all baseball related activitiesOversaw and instructed student managers

Jonesboro, Arkansas

Conducted inventory of baseball equipment Assisted with annual budget and ordering Managed field conditions and preparationsPrepared and oversaw game day activities within the baseball facilityPerformed laundry duties throughout the season

Master Of Science (M.S.), Sport Administration

Affiliate Broker, Real Estate, 4.0

Bachelor Of Science (B.S.), Sport Management

Activities and Societies: Sport Management Club