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Miles Courtney-Thomas Email & Phone Number
Co-Founder and CX Director
at
Customer Start Limited
1 work email found
@ibo.org
4 phones found area 301 and 292
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Co-Founder and CX Director
Location
Caerphilly, Wales, United Kingdom
Company size
Who is Miles Courtney-Thomas? Overview
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Quick answer
Miles Courtney-Thomas is listed as Co-Founder and CX Director at Customer Start Limited, a company with 4 employees, based in Caerphilly, Wales, United Kingdom. AeroLeads shows a work email signal at ibo.org, phone signal with area code 301, 292, and a matched LinkedIn profile for Miles Courtney-Thomas.
Miles Courtney-Thomas previously worked as Co-Founder & CX Director at Customer Start Limited and Founding member and ambassador -U.K. & Europe at European Customer Experience Organization (Ecxo). Miles Courtney-Thomas holds Ba (Hons), Psychology And Philosophy from University Of South Wales.
Company email context
Email format at Customer Start Limited
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*@ibo.org
68% confidence
AeroLeads found 1 current-domain work email signal for Miles Courtney-Thomas. Compare company email patterns before reaching out.
Profile bio
About Miles Courtney-Thomas
I help companies to love their customers and customers to love your company. I advise on how to build, implement and maintain customer experience, success and service programmes to provide exceptional customer service experiences that build trust and advocacy.I believe in a strong focus on customer data (and emotion) to understand the experience and continually improve to build genuine advocacy, trust and admiration from customers.I have significant experience in Zendesk, Salesforce and Oracle systems, VOC platforms such as Qualtrics and digital systems and transformation more generally. I've been leading customer service and experience teams for more than 20 years across global and multi-national companies providing strategic direction and delivering a premium customer experience.Focus areas to provide a great service & experience1) The SERVICE EXPERIENCE - Get the basics right through an easy, human centred effective service that helps to build trust through understanding our customers and delivering value for customer success. This is the foundation from which to look at the broader customer experience. 2) The CULTURE - I lead on exciting customer experience culture initiatives that builds employee engagement and buy-in. Empower staff with effective leadership, direction, strategy with great training and the best tools to enable employee success and great customer experiences. 2) The INSIGHT - Listen, understand and act upon actionable insight and intelligence continuously and take the time to live the experience your customers have. This intelligence should be used to improve the product, process, technology, communications as well as the service experience overall. When we get these right we build a customer centric organization that is loved by our customers.My key areas of experience are: - - Customer centric culture- Service & experience strategy and leadership- Customer and user experience- Data driven continuous improvement- Customer Experience toolkits (journey maps, personas, design thinking)- Experience measurement and VOC design (NPS, CES)- Global customer service & operations leadership- Complaints handling- CRM systems- Salesforce & Oracle Service Cloud - Salesforce - ADM-201-VC Administration Essentials for New Admins - Salesforce - ADM-261-Service Cloud Administration- Zendesk & Service Cloud - Digital technology and system development - Psychology (BA Hons)These have provided me with a unique set of skills to improve customer experience.
Listed skills include Crm, Business Process, Itil, Operations Management, and 29 others.
Current workplace
Miles Courtney-Thomas's current company
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Customer Start Limited
15 roles · 24 years
Miles Courtney-Thomas work experience
A career timeline built from the work history available for this profile.
Co-Founder & Cx Director
CurrentLeading on Customer Service, Centricity & Experience for a number of both commercial (multiple sectors) and 3rd sector organisations (Charities and Housing Associations) to help them manage and improve Customer Service and Experience. I believe in taking a human and data led approach to building Customer Centricity and Continuous Improvement. Providing.
Feb 2022 - Present
Founding Member And Ambassador -U.K. & Europe
Current
Mar 2022 - Present
Member
Current
Nov 2015 - Present
Chief Executive Officer
CurrentWe are in the process of building a not for profit organisation. Our mission is to make Wales a centre of excellence in Customer Service and Experience to promote innovation, job creation and more broadly to help improve the Welsh economy.
Jul 2020 - Present
Founder
CurrentA resource for SME's to learn more about how they can implement CX initiatives.
Jan 2019 - Present
Head Of Customer Success
Jun 2023 - May 2024
Interim Head Of Customer Delight
Bloom & Wild is a household name in the Flower delivery and gifting business. Famous for delighting its customers my role as Head of Customer Delight involved overseeing all aspects of the Contact Centre Service function including budgeting, scheduling, forecasting, Omni-channel Zendesk, AI approaches, policy, outsourcing, day to day operations and.
Aug 2022 - Apr 2023
Head Of Customer Support
Overseeing the entire customer service function in a Zendesk environment with a team of payroll trained customer service professionals providing support to many household names.
Nov 2021 - Feb 2022
Global Head Of Customer Service & Experience
The role is responsible for: --Global customer Service contact centre: Leadership of our customer service operations via our 'Service & Engagement' teams located in the UK, Singapore and Washington DC providing support in English, French and Spanish to over 5000 businesses in 150 countries. Operational performance and delivery through clear and achievable.
Mar 2011 - Oct 2021
Head Of Technical & Customer Services
SubHub was founded in 2005 and focused on providing easy-to-use subscription and membership capabilities for content publishers. Hundreds of content websites have been built using SubHub solutions.Capterra recently named SubHub one of the leading membership management solutions.I was responsible for overseeing Support, Development and Technical Projects.
Feb 2007 - Mar 2011
Global Helpdesk Support Lead
Assisting in the setting up of a new global support operation in Prague (2nd level) covering strategy, recruitment, training, resourcing, operations, IT and people management. This role involved starting with a blank canvas and liasing with local firm departments for operational support such as IT, HR and Payroll departments in a bilingual working.
Apr 2005 - Sep 2006
Software Support And Development
Previous role at RSA outsourced to Accenture.Powerbuilder, Sybase Sql, Cobol, Business Objects, Winrunner, Test Director.
Feb 2002 - Dec 2004
Application Support And Development
- Powerbuilder, Sybase Sql, Cobol, Business Objects, Winrunner, Test Director.- Development of RSA Intranet Sites using Lotus Notes, HTML and Javascript.- Maintenance of In-house systems with Powerbuilder and SQL, Sybase SQL development.- Writing Test Plans and unit testing.- Development/debug and fixing of applications using Powerbuilder and Winrunner.
2002 - 2004
~2 yrs
I.T Support Coordinator/ Manager
Tlh
TCP/IP Networking NT4 Server Admin, Hardware & Software support, Purchasing, printer maintenance, Proxy server admin, Intranet developer, technical trainer.
Jun 1999 - Feb 2002
3 education records
Miles Courtney-Thomas education
Ba (Hons), Psychology And Philosophy
University Of South Wales
A-Levels: Psychology, Law, English Language & Literature
South Devon Technical College
Education record
Dartmouth Academy
FAQ
Frequently asked questions about Miles Courtney-Thomas
Quick answers generated from the profile data available on this page.
What company does Miles Courtney-Thomas work for?
Miles Courtney-Thomas works for Customer Start Limited.
What is Miles Courtney-Thomas's role at Customer Start Limited?
Miles Courtney-Thomas is listed as Co-Founder and CX Director at Customer Start Limited.
What is Miles Courtney-Thomas's email address?
AeroLeads has found 1 work email signal at @ibo.org for Miles Courtney-Thomas at Customer Start Limited.
What is Miles Courtney-Thomas's phone number?
AeroLeads has found 4 phone signal(s) with area code 301, 292 for Miles Courtney-Thomas at Customer Start Limited.
Where is Miles Courtney-Thomas based?
Miles Courtney-Thomas is based in Caerphilly, Wales, United Kingdom while working with Customer Start Limited.
What companies has Miles Courtney-Thomas worked for?
Miles Courtney-Thomas has worked for Customer Start Limited, European Customer Experience Organization (Ecxo), Customer Experience Professionals Association (Cxpa), Cx Wales, and Humanized Cx.
How can I contact Miles Courtney-Thomas?
You can use AeroLeads to view verified contact signals for Miles Courtney-Thomas at Customer Start Limited, including work email, phone, and LinkedIn data when available.
What schools did Miles Courtney-Thomas attend?
Miles Courtney-Thomas holds Ba (Hons), Psychology And Philosophy from University Of South Wales.
What skills is Miles Courtney-Thomas known for?
Miles Courtney-Thomas is listed with skills including Crm, Business Process, Itil, Operations Management, Team Leadership, Change Management, Customer Experience, and Scrum.
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