Miles P. Evalle, Mas, Lvn Email and Phone Number

•Manage all aspects of Quality, Risk Management, and compliance within the hospital, and oversee hospital department directors and managers to ensure compliance with regulatory requirements related to local, state, federal, and Joint Commission guidelines•Manage a staff of six employees including oversight of hiring, annual evaluations, and discipline•Work in Partnership with regional, and corporate leadership to ensure compliance with California Department of Health (CDPH), Centers for Medicare and Medicaid Services (CMS) and Joint Commission regulatory requirements•Member of executive committees including; Governing Board, Medical Executive Committee, Leadership, and Quality Council•Provide oversight to all committee dashboards, presenting relevant data regarding hospital performance to corporate leadership, regional VP, Medical Director, and Chief of Staff to address hospital operations•Manage LTRAX reporting database to ensure timely and accurate reporting, in compliance with CMS requirements•Lead facility response to significant and/or sentinel events and assist with timely evaluation and completion of root cause analysis and action plans. Work with regional leadership teams to investigate, and report sentinel events, as required by regulatory guidelines•Full-Time DQM for Kindred Brea and Interim DQM for Kindred Baldwin Park managing both facilities quality and risk departments

•Collaborate directly with hospital senior leadership to ensure compliance with California Department of Health (CDPH), Centers for Medicare and Medicaid Services (CMS) and Joint Commission regulatory requirements•Work alongside hospital management and personnel as a member of various performance improvement teams designed to advance hospital outcomes, including; CPOE, falls prevention program, medication administration, wound care prevention, sepsis protocols•Project manager that successfully implemented Computerized Provider Order Entry (CPOE) program hospital-wide to achieve meaningful use standards•Managed the implementation process for integrating new Plan of Care modules to the facility’s existing EMR•Perform analysis for assessing hospital clinical information system utilization, regulatory compliance, and corporate benchmark reporting•Support EMR implementation project objectives to meet facility and corporate goals•Cooperate with corporate Clinical Informatics team on beta testing enhancements to the electronic medical records (EMR) system and provide feedback to changes that would augment system processes•Provide hardware support for hospital computer systems, troubleshoot to resolve problems, and collaborate with corporate IS support Act as liaison between clinical staff and corporate IS staff to address hospital computer systems related problems•Manage and Maintain proficiency and direct staff in the use of the hospital clinical information systems•Educate physicians and clinical staff on utilization of EMR along with ongoing enhancements to hospital systems

•Support department and hospital efforts toward a comprehensive and effective program for evaluating and improving organizational performance•Perform accurate open record review, tracking, aggregating, trending, analysis and creating reports for performance improvement activities•Assist with facility response to significant and/or sentinel events and assist with timely evaluation and completion of root cause analysis and action plan•Maintain event database and produce aggregate reports•Investigate incidents and errors•Collaborate with hospital department leaders to assure compliance with National Patient Safety Goals and provides reports on compliance to ensure compliance with local, state, federal and Joint Commission regulatory guidelines

•Develop the QAPI program for the agency in compliance with The Joint Commission and Medicare Requirements•Review Charts of existing and previous clients to assess current deficiencies and evidence of staff improvement in areas of concern•Report to Case Manager on staff deficiencies and improvements•Conduct meetings with hospice staff on monthly basis to assess current improvements and areas that need additional attention•Collect data, aggregate findings, develop monthly reports and convey findings to Director of Nursing

Formerly Countrywide Bank, FSB•Interim Operations Manager for Brea office - From December 2006 till April 2007•Assist Operations Manager to project monthly goals and provide input on how to achieve goals•Provide support to sales staff and provide possible solutions to resolve customer/business partner inquiries and challenges•Review, examine and underwrite loans to ensure soundness and compliance with company and Investor standards with signing authority to approve loans up to $3,000,000.00•Review and evaluate data to ascertain loan viability and identify risk issues and potential fraud•Evaluate debt ratio, loan-to-value ratios, credit score, property valuation, escrow instructions and property title report•Determine and document loan conditions and communicate requirements and/or decisions•Assist in identifying, recommending, and/or negotiating alternative loan requirements, funding, and loan structuring solutions•Provide input on new and/or existing Underwriting processes, procedures and/or approaches•Resolve a variety of conventional problems, questions and/or situations in accordance with established criteria, practices and/or protocolInternal Home Loan Consultant•Handle Home Loan inquiries from prospective Borrowers•Analyze customer needs and advise them on which of the company's loan programs would best accomplish their objectives•Evaluate customer credit-worthiness by running credit reports and reviewing income and asset information•Advise on property value based on existing data, automated valuation tools and borrower-provided information•Make initial decisions on whether loan requests will meet the company's approval guidelines•Exercise independent judgment to effectively communicate complex criteria and guidelines to customers•Overcome objections and collect up-front fees for Appraisals and Credit Reports•Package loans for processing