Miles D. F. Email & Phone Number

CROZER HEALTH: LEARNING AND ORGANIZATIONAL DEVELOPMENT CONSULTANT – Partner with Human Resources to structure gaps in learning opportunities across the healthcare system. Support and recommend the learning and development strategy for all clinical and non-clinical employees. Facilitate the development and implementation of learning opportunities and the.

Aston, PA, US

Responsible for developing the capabilities and careers of credit union employees and provides support to the growth of the organization. Leads the department in developing and delivering appropriate curriculum, resource materials, and other learning and development programs to prepare individuals, leaders, work groups and the organization for success..

COMCAST: LEARNING AND DEVELOPMENT PROGRAM MANAGER (Artech Corporation) Collaborated with Technology and Comcast University to develop a companywide learning platform for the organization’s Cyber Security Awareness Program. Significant project management role managing vendors, timeline deliverables, and content development. Project consultant recommending.

Atlanta, Georgia, US

Provided strong organizational leadership in the development of corporate training strategies for a cloud based, unified communication organization. Designed and establish the organizations approach and service delivery for companywide product training. Develop new policies, and built a motivated team to deliver effective globalized training.

Training Administrator for the State of Delaware’s Child Support Agency leading the development of state wide training programs focusing on job readiness skills. Organized evaluation teams to ensure that the development of training programs met industry standards for project management and instructional design quality.Created project plans to implement.

US

Developed and facilitated company wide training programs for employees of a leading contract security organization that won the Top 125 Training Award for four consecutive years.Created a mentoring program for middle management employees to encourage employee development and address career path opportunities within the organization.Redesigned instructor.

US

Facilitated and scheduled all of the classes in the new hire training curriculum to prepare employees to meet established business goals for each department as well as policies and procedures for the company (Employee Handbook, Sexual Harassment) Prepared short and long-term training schedules utilizing a database for scheduling and tracking progress of.

Played key roles on a business development team, as a trainer and supervisor, in the start up activities to create a customer contact center with a strategic business plan of utilizing the welfare to work population.Created and facilitated a two week customer service training program for third party call center representatives, partnering with AMEX.

Provided leadership and guidance for a training team of six professionals that was responsible for conducting new hire training and quality assurance for call center representatives.Developed the telemarketing sales team through training, coaching and feedback to create one of the most successful call centers in the organization. Managed and supported a.

US

Trained telemarketing representatives on various products and services to meet sales goals and quality standards.Partnered with licensed insurance representatives and the quality assurance team to ensure that the telemarketing reps were in compliance with state and business rules and regulations.Conduct sales calls to meet quotas for the call center and.

Executive Mba, Business, Finance, Marketing, And Leadership Development

Organizational Dynamics

Bachelors Of Science, Business