Miles Hartley Email & Phone Number

Overland Park, Ks, Us

Olathe, Kansas, United States

Overland Park Ks

Administer day-to-day activities associated with payroll, staffing, client relations, and marketing. Oversee financial operations for company employing 30 staff members. Formulate and implement streamlined operational processes/procedures; confirming overall functioning and financial sustainability of organization. Lead functions related to recruiting, hiring, training, onboarding, performance appraisal, and retention of dedicated workforce.● Attained 37% increase in sales in 2022 compared to previous year.● Initiated and established business franchise; securing corporate approval and funding for operations.● Procured essential office equipment and supplies from trusted vendors, ensuring seamless workflow.● Led successful launch of business; acquiring well-suited office location to facilitate smooth business operations.● Secured new referral channels, such as long-term care insurance, VA benefits, and Medicaid/Medicare benefits.

Lenexa, Kansas

Spearheaded teams of functional and technical personnel from TouchNet and external clients in higher education market. Ensured high satisfaction levels for completed projects and maintained strong relationships with colleges and universities.● Bridged gap between technical IT and business functional teams of customers; enabling successful product launches.● Orchestrated implementation, setup, training, and assistance for solutions across an average of 40+ large to mid-level projects annually.● Facilitated ongoing process enhancements by overseeing team of project managers to develop templates, improvements, and efficiencies for project management.

Leawood, Ks

Supervised cross-functional teams consisting of product development, IT, vendors, and external organizations on 30+medium to large scale e-commerce and pre-paid product launches.● Enhanced go-to market processes in collaboration with cross-functional team; resulting in 25% reduction in launch times and improved rollout experience.● Oversaw migration of support operations from sister companies in Brazil, Australia, and New Zealand to global customer support center in El Salvador; leading to nearly 50% reduction in headcount and overhead expenses.

Overland Park, Ks

Strategized and developed a 1500+ line project plan to gather/load contract information and license rights into IT Asset Management system for 150+ vendors. • Strategized and developed a 1500+ line project plan to gather and load contract information and license rights into IT Asset Management system for 150+ vendors.

* Program managed a multi-million dollar Enterprise IT Asset Management solution to improve the organization's ability to accurately and efficiently manage information technology assets, Hardware/Software audits and compliance. * Managed the on-boarding, daily operation/communication and project financials of a professional services agreement that involved third party vendors utilized to launch the Asset Management solution. * Reviewed software license agreements and reduced costs by renegotiating license purchase price and obtaining credit for unused licenses where possible. * Appointed to lead Software Governance team that reduced expenses by tracking the IT license footprint and audit license usage vs. contractual agreement.* Built relationships and partnered with a large number of vendors to achieve the best pricing for the corporate IT enterprise.

* Facilitated and managed cross-functional stakeholder teams through alignment of internal resources and project objectives. Collaborated from inception through implementation and post-analysis phases with an emphasis on quality assurance.* Received an annual Excellence Award for migrating two satellite helpdesks, reducing headcount, and saving real estate and administration costs. * Created 15-20% reduction in work errors through management of an IT-wide process improvement project.

* Provided technical phone support to Sprint employees on various IT software, remote access, and mainframe applications.* Analyzed, isolated, and resolved problems involving configuration, connection, and operation of client’s workstation.* Recognized as a top customer service professional and selected to provide training to other team members.