Miles Jay Oliver Email & Phone Number

United States

United States

Fayetteville, Arkansas, United States

Another day, another story.

Fayetteville, Arkansas, United States

Springdale, Arkansas, United States

Providing leadership in a supervisory role to a relatively small staff, which increased in size and by department while working at the manager on duty for the entire hotel. Ensuring adherence to all corporate brand standards through leadership by maintaining compliance and encouraging others to do the same. Actively listening and deliberately engaging with all guests to provide exemplary service, ensuring repeat business, the addition of more members to the hotel's rewards program, and increased brand loyalty based on the provision of exemplary customer service.

Springdale, Arkansas, United States

Created, cultivated, and retained relationships with potential, new, and long-standing guests by providing exemplary and indelible service to guests through every phase of their stay in the mid-tier, 100-room hotel in Springdale, Arkansas. Ensured night audits were processed accurately and timely by working quickly with strong attention to detail while performing all other responsibilities associated with front desk associates and fulfilling the roles of laundry attendant, maintenance, and room attendant with daily absences of any member of other teams. Received dozens of instances of praise from interactions with current and former guests.

Springdale, Arkansas, United States

Created customers’ final, lasting impression of their overall experience as a front-end cashier in a busy Woodland, California Neighborhood Market before rising to a leadership role for the fast-paced online grocery pickup team after transferring to a Neighborhood Market in Springdale, Arkansas. Received dozens of unsolicited accolades via customer reports to local, regional and corporate-level management, given preferential scheduling, and given opportunities to cross train for every department in the Arkansas store.

Eugene, Oregon Area

Management of personal and professional calendars and communication for real estate group's team lead, Jamie Paddock. Assisted lead by determining priority of task follow-up, scheduling, organization, and the completion of personal and professional errands for the entire team. Team lead required extreme vigilance and strict adherence to a specific regimen as she completed daily tasks and compiled information to submit bi-weekly as a component of a mentoring and coaching program for realtors

Eugene, Oregon Area

Began establishing, and often repairing, relationships with local individuals and organizations in preparation for start of revamping weekly arts, culture and entertainment section. Published stories as the health reporter and formulated plans for a podcast and a variety of other projects to maintain innovation displayed with two previous journalism positions.

Yakima, Washington Area

Successfully completed 90-day plan in one-third of the time to create and lead the first-ever breaking news team while innervating coworkers with a digital-first mindset, which nearly doubled internet-only subscribers. Consistently exceeded daily, weekly and monthly expectations by publishing work for each section – including sports – while building community relationships via social media with the creation of Facebook groups and daily live broadcasts, Snapchat Wednesdays, and the implementation of more video for use in every assignment. Promoted to features team to assist with the re-branding of weekly lifestyles section and the nurturing of fledgling weekly arts, culture and entertainment section. Became chief contributor to both sections while working as the health reporter and maintaining expectations for daily sections. Engaged the community with the creation of the "Best Bartender" contest and the publication of a year-long serialized work of fiction set in Yakima County.

Shreveport, Louisiana

From freelance to full-time, joined the staff of the only daily paper in northwest Louisiana on its crime beat, a position that morphed into one covering all breaking news involving crime, courts, public safety and major announcements. Created a daily column giving readers a full picture of everything happening on the beat, and published the area's first major story on the use of PrEP in the prevention of HIV transmission as a Sunday cover, which led to widespread recognition and the call for more coverage. Developed and repaired strained relationships with people and organizations in the area while establishing goals for live broadcasts, socializing content, and assisting with multiple outreach activities, drives, and fundraisers.

Shreveport, Louisiana Area

Primary responsibilities for the firm specializing in medical malpractice and nursing home negligence claims involved the acquisition, organization, review, and summary of clients' medical records, which were subsequently maintained for the duration of the cases before placement in long-term storage. Compiled reports were sent to attorneys, paralegals, the firm's forensic nursing expert, other expert witnesses, and the supporting participants of each case. Composed Medical Review Panel submissions, hefty documents containing the summaries, information on how standards in care were breached at various levels, how those breaches contributed to injury or death, and what could have been done to avoid a negative outcome. Determinations of the panels were vital to the strength of each case.

From concept to its transition to others, Henry Harbor was a digital platform for local contributors to see their work published on topics related to local arts, culture, and community issues. One of two main contributors who also edited, coached other contributors, published and promoted daily content, and engaged the community. Published a popular continuing serial set in Shreveport and several regular columns.

Shreveport, Louisiana Area

Coordination of office development, reorganization and restructuring, and the implementation of administrative policies and procedures.

Office administration including, but not limited to human resource management, payroll, the development and implementation of office policies and procedures, and staff/administrative liaisons. Patient management and coordination including, but not limited to scheduling, insurance verification and research, financing, and coordination of appointments.

Overnight admissions which including the completion of nursing assessments for staff RN's, the initiation of individualized patient plans of care, patient vital signs, crisis prevention, and assistance with patient and family orientations to the hospital and specific units.

Substance Abuse/Addiction Counseling

Registered Nursing/Registered Nurse

English Language And Literature/Letters

Public Relations, Advertising, And Applied Communication