Miles Longman Email & Phone Number

Wayzata, MN

• Accomplishments
• Upgraded Met Council’s Exchange 2007 environment to a geographically dispersed Exchange 2010 environment.
• Worked with TSI, Inc. to migrate a subsidiary company’s AD forest and Exchange organization into TSI’s, while maintaining coexistence during the transition.

Bloomington, MN

• Responsibilities
• Provide pre-sales, implementation and post-sales support for customers, with a focus on Microsoft products.
• Managing and maintaining the Works Computing internal network. Accomplishments
• Planned and assisted customers with migrations from previous versions of Exchange Server to Exchange Server 2010: o Minnesota State University, Moorhead – Migrated 19,750 mailboxes from Zimbra to Exchange. o Osseo Area.
• Replaced Malt-O-Meal’s imaging solution with WDS which greatly reduced the number of images they need to manage.
• Performed Active Directory migration between the City of Duluth’s AD forest and the Duluth Public Library’s AD forest.

Roseville, MN

• Responsibilities
• Assisted sales personnel by interpreting our customers’ needs, designing cost-effective technical solutions, then creating and presenting project plans and quotes.
• Implemented, documented and supported solutions consistent with our customers’ business requirements and preferences, both individually and as a team lead.
• Resolved technical issues on existing client infrastructure and provided recommendations to increase performance and reliability.
• Mentored team members from all departments, provided internal support, performed upgrades and completed projects including the deployment of virtualization technologies such as VMware, Hyper-V and Virtual PC.
• Performed on-site network assessments for customers and documented the findings with recommendations.

Maplewood, MN

• Responsibilities
• Created, developed and managed the first in-house Information Technology Department at American Residential Mortgage.
• Responsible for all computers, printers, e-mail, backups, anti-virus solutions, asset tracking, upgrades and deployments.
• Trained and directed IT personnel to ensure successful project rollouts in a time-sensitive environmentAccomplishments
• Organized and implemented the company’s first workflow study, plan, and process which resulted in timely loan completion and a simplified, user-friendly process.
• Implemented standards for hardware and software which brought the company into compliance, resulted in faster turnaround times for problem resolutions, and dramatically reduced equipment downtime.

• Responsibilities
• Provided technical consulting for Gander Mountain. o Identified the company’s needs and devised a detailed working model for a Help Desk and Desktop Support system. The new infrastructure consisted of a call-logging.
• Fulfilled the roles of System Administrator to Help Desk Technician at Inscape Publishing. o Roles included contributing to the migration of the network, servers and desktop operating systems (Win95 to Win2K), software.

• Responsibilities
• Level 3 Desktop/Server Support Technician for 125 users at Cisco Systems, Inc. where I solely handled all computer issues at the local sales and engineering office. o These issues included, but were not limited to.
• Similar duties were performed at SuperValu, Inc. (9/99-5/00), Schwans, Inc. (6/99-9/99) and Northwest Airlines (2/99-4/99) where I led a team of 2-6 computer hardware and software technicians at each location. o These.

Associate Degree, Computer Science

Education record