Miles Penrod Email & Phone Number

Madison, Wi, Us

Establish, curate and maintain development of products for the business to business product lines.Function as the the liaison between engineering, sales, marketing, production and customer service to deliver products and documentation.Drive the creation of innovative new product categories by working directly with key members to translate product plans into finished products to drive growth.

Boise, Idaho, Us

Dedicated resource filling both the pre-sales and post-sales analyst role in supporting enterprise content management solutions, print governance solutions, document capture, and securing documents in the enterprise environment. Responsible for leading the sales team to develop accounts and be the primary resource to see projects from proposal, to design, implementation and support through obsolescence. • Responsibility for developing accounts and opportunities for software solutions-based enterprise content management, print governance, and securing printing environments. • Primary resource for designing, implementing and maintaining solution environment for customers.• Implementation specialist certified to design, install and tailor solutions to account needs.• Certified resource for documenting and developing business process management strategies and implementing workflow solutions to streamline daily tasks.• Holds 8 certifications in electronic content management, print governance, and document capture.

Nashville, Tn, Us

Primary technical resource for sales team in western United States focused on pre-sales.• Responsible for the initial design of solutions based around the product portfolio of Wi-Fi and networking, voice services, Internet access, and cloud computing solutions.• Generated greater than 400 responses, achieving 100% completion of pre-sales target.• Surveyed customer locations and qualified opportunities ensuring product portfolio match.• Capitalized on dozens of opportunities and expanded customer base by 15%.• Developed internal process for equipment quoting, which led to faster quote generation and doubled the number of opportunities pursued.

Boise, Id, Us

Technical resource for sales team and international partners focused on pre-sales and support.• Maximized sales growth of over 150% / year as primary technical sales resource.• Developed technical support, achieving high customer satisfaction and 99% first call resolution.• Spearheaded product development use cases for six products, expanding the available market by three times.• Developed quality assurance and compatibility testing for customer satisfaction and support.• Designed and delivered technical training for OEM and resale partners. • Consolidated company IT infrastructure, reducing the cost of operating by 25%.

Meridian, Id, Us

Executive in charge of direction of sales, marketing and product development efforts. • Formalized go-to-market strategy for new product line.• Expanded customer base by over 300%.• Generated largest customer purchase order in company history.

Boise, Idaho, Us

Technical resource for sales team focused on national and international sales and marketing efforts.• Pioneered technical support practices and procedures and trained first support team.• Standardized training and onboarding process for new sales members.• Strengthened the sales team as the size of the team grew over 15 times its original size.• Amplified sales responsiveness, increasing revenue by over 10 times.• Generated customer focused use cases, leading to dozens of features and new products.• Cultivated a collaborative environment between the sales and engineering teams.• Spearheaded the network bridging product, still the most successful product in company history. • Traveled to hundreds of customer visits on four continents.

Armonk, New York, Ny, Us

I was recruited to be a project manager for a project that was underway with a large utility company in Houston, Texas. As a project manager, I was responsible for managing inventory, personnel, work flows, project plans and customer resources to accomplish contract deliverables and goals. I managed and developed statements of work for multiple contractors a worked on project changes as needed.

The additional research and certifications that I had been asked to do almost 4 years prior to this position have come to fruition. I had developed an understanding for BPL technologies that no other person in our company had done. This was due to the fact that I had developed and understanding for all aspects of the company and its many facets that would be required to successfully work as a BPL Engineer. The design of BPL networks has incorporated business process design, fiber construction, asset management, construction, purchasing, network design, authentication system design, VOIP integration and services, equipment purchasing and installation, customer level service and visits, and many other aspects. I have overseen and worked on all faces of the BPL industry and continue to manage and operate BPL networks and relationships with vendors and clients internationally.

As a Systems Administrator, I was responsible for literally hundreds of tasks on a daily basis. Aside from managing customer resources such as mail servers and authentication servers, I was also responsible for our internal company recourses. All of the hardware and software needs of our company were channeled to me for a solution. I fit this position so well due to my previous experience with hardware, software and solutions integration. I was tasked with ordering, assembling, managing and providing millions of dollars of equipment and services for over 50 people in three separate states. During this time I furthered my understanding of hardware, software, business processes and enhanced abilities to translate the needs of people, into technical deliverables.

As a wireless technician, I was on the front lines, going to customer locations to install, troubleshoot and resolve network and equipment problems. During this time, I developed an understanding for radio frequency principals and theories that are used in the wireless industries today. During this period, I continued working and learning about BPL technologies and facilitated the deployment of some of our own equipment in several locations. Even though the performance of me and the team I worked in was excellent, development of additional products and services that replaced this product line meant that I was again promoted to a more critical position.