Miles Shattuck Email & Phone Number

Distributed

Distributed

Portland, Oregon, United States

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Portland, Oregon Metropolitan Area

I provide marketing support for Project Lemonade's social media campaigns, including the 2020 National Foster Care Month #fosterthefuture fundraising campaign and the 2020 #defytheodds annual fundraising event. My contribution includes designing campaign assets, ideating the campaign theme, building and managing social media calendars, writing social media copy, managing social media automation, and contributing fundraising campaign strategy and best practices

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Hired from a pool of 100+ applicants to manage all marketing activities, including all event and program marketing. Oversee marketing strategy and execution. Maintain and update website and lead all aspects of communications, including management of OEN web, social and email channels. • Drove marketing and content strategy that increased web traffic by 9.34%• Designed and executed integrated marketing campaigns that included press releases, videos, blog posts, social media, newsletters, webcasts, and more• Led marketing projects to clarify brand messaging and enhance website UX• Improved team collaboration by introducing project management tools and best practices; templatized master project docs, event logs, marketing plans, and more

Portland, Oregon Area

Developed key points from technical alerts and used information to produce/publish interactive, fun-to-read web pages that engage readers and inspire them to take action on issues. Designed interactive landing pages for social media marketing strategies using HTML, CSS, and Javascript.• Introduced new interactive image comparison slider tool that conveys engaging content to end-users• Wrote, edited, and proofread materials for landing pages and social media campaigns• Designed graphics for emails, newsletters, and social media campaigns• Developed content and implemented ideas for social media campaigns and memes• Synthesized technical, text-heavy articles into engaging, interactive web pages

Lake Oswego, Oregon

Curated, wrote, and edited content for website, blog posts, social media, and marketing materials. Developed content marketing plan. Wrote copy for email marketing campaigns and used split tests to maximize engagement. •Built and managed comprehensive content strategy and editorial calendars•Served as in-house content marketing resource•Conducted A|B experiments in Zoho CRM that increased email campaign open rates by 222.8%, and CTR by 232.9%•Produced three promo videos and soft-launched company YouTube channel

Portland, Oregon Area

Wrote, produced, and hosted weekly marketing podcast on KPSU at Portland State University. Sourced content for both podcast and blog posts. •Created original content and maintained a strict posting schedule•Thoroughly researched topics, guests, and industries for show preparation•Interviewed entrepreneurs and business executives for featured stories•Increased YOY unique website visitors by 61.6%, total visitors by 24.3%, and total page views by 8.6%•Wrote blog posts and managed newsletter•Monitored online sources to write and report breaking news updates

Tigard, Oregon

Led a team of 16+ associates in inspiring brand loyalty from our small business cardholders by motivating through teamwork, providing effective coaching and feedback, cultivating talent, succession planning, and fostering employee development and career growth.•Led team that redesigned corporate communication platform •Chaired committee for idea-generation program designed for employees to present improvement ideas to management•Developed and implemented strategy to improve internal communications for 150+ employees•Managed, wrote program requirements, organized and executed branding efforts for two employee recognition programs•Collaborated with cross-functional teams on a variety of projects•Introduced Executive Vice President of Card Operations to audiences of up to 500•Earned awards for outstanding leadership and support•Awarded Professional of the Month, April 2013

Tigard, Oregon

Managed OJT program, trained and coached new employees, mentored future leaders, liaised with site leadership and on-boarding manager, presented to groups, collaborated with remote project team to develop and streamline OJT program.•Led collaboration with national training team to write standard operating procedures and produce training curriculum for 3 lines of business as Chair of National OJT Committee •Managed training program and effectively trained 200+ new employees on 5+ systems, mentored and developed 4 training coordinators to management roles•Prepared training curriculum, facilitated and managed 30+ new employees, coached managers and shared best practices while on 6 week assignment in New York state •Awarded Professional of the Month, April 2011

Tigard, Oregon

Managed sales team, monitored overall team performance including call quality, efficiency, calls per hour and sales rates. In my first role as a people manager I developed my skills as a team leader, coach, motivator and business analyst while leading a team of 15+ Bilingual sales associates.•Coached and consulted 25+ managers resulting in 8% increase to sales rate, achieving sales goal for first time in 12 months while on assignment in Illinois•Facilitated Spanish language on-the-job training for 40+ sales associates, provided support and shared best practices with management team while on assignment in Mexico •Achieved top team quality scores while meeting variance goals on a consistent basis•Excelled at behavioral coaching and feedback, performance improvement and risk management•Awarded Professional of the Month multiple times

Tigard, Oregon

Provided Tier 2 support for escalated technical service issues, leveraged expert communication to explain complexities and exceed customer expectations. •Completed Unit Manager In Training (UMIT) program; worked on temporary assignment for 2 weeks in Marketing Department, used SAS to analyze data and identify trends, prepared and presented post-mortem to Marketing executives•Coached 70+ new employees as floorwalker support for training team•Associate of the Month, June 2005

Tigard, Oregon

Assisted with account closures, assessed customer needs and made efforts to retain business while delivering outstanding customer service. •Partnered with Communications Lead to create and upload digital help guide for Retention associates •Voted Team Captain by peers; developed monthly contests and activities to engage and motivate team•Associate of the Month, February 2003•Team Captain of the Month, September 2002

Tigard, Oregon

Provided phone support to credit card holders in English and Spanish.

Bachelor Of Arts (B.A.), Marketing, 3.81

Post Baccalaureate

Bachelor Of Arts, Spanish, Business Administration

Associate'S Degree, General

Studied Spanish And Business Administration