Simon Miles work email
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Simon Miles personal email
A strategic, customer focused pre-sales leader, passionate about Customer Experience and dedicated to providing SaaS solutions that deliver rapid and real business value.Having broad experience in the sale, design and implementation of SaaS CRM and Customer Experience solutions in the UK and overseas, I drive my team to understand customers' challenges, define both a strategic vision and tactical solutions, and create an achievable and measurable long term roadmap for our clients.Leading through a time of significant change, both internally and for our customers, has given me the opportunity to support and enable organisations and teams to achieve great success. Change is good!* I currently lead Zendesk's EMEA pre-sales organisation. Having grown from a team of 6 Solutions Consultants to a group of 40 multi-skilled & multifunctional professionals, we support the regions sales efforts, delivering on our mission to 'Ensure Solution Selection'.* Successfully led and integrated the RightNow pre-sales team into the Oracle organisation post-acquisition in 2012.Subsequently developed this team into a regional team of Customer Experience Strategists and Solutions Specialists with a brief to support sales teams across EMEA.* As RightNow Account Director in 2011, achieved 129% of New & Expansion target and 429% of Services Target.* Pre-sales achievements at RightNow Technologies included President Club qualification in 2006 (105% of quota), 2007 (157%) and 2008 (204%), as well as EMEA Solutions Consultant of the Year in 2007 and Global SC of the Year in 2008.
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Vice President, Emea PresalesZendesk Jan 2020 - PresentSan Francisco, California, Us
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Senior Director, Emea PresalesZendesk Nov 2015 - Jan 2020San Francisco, California, UsWorking with some of the world's most innovative and groundbreaking companies to rethink how they develop relationships with their employees and customers.
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Solutions Consulting Senior Manager, Customer Experience Solutions, EmeaOracle Jun 2012 - Nov 2015Austin, Texas, UsLeading the EMEA Specialist pre-sales team supporting many of the latest solutions within Oracle's Customer Experience portfolio. The team of 17, based across Western Europe, provides strategic advice and direction, solutions consulting and deep product expertise to customers and Oracle's wider Sales and Pre-sales organisations.Previously responsible for the the successful integration of the predominantly ex-RightNow team into the wider Oracle pre-sales organisation, for developing and implementing a 'RightNow enablement' plan for that organisation, and for the recruitment and development of the team through a time of significant change. -
Enterprise Account DirectorRightnow Technologies Jul 2011 - Jun 2012Bozeman, Mt, UsResponsible for the strategic and commercial relationships with several of RightNow's largest clients in EMEA. Managing these accounts through the acquisition of RightNow by Oracle, in 2011 I was able to achieve 129% of my New & Expansion target, and 429% of my Services target. -
Solutions Consulting ManagerRightnow Technologies Jan 2009 - Jul 2011Bozeman, Mt, UsFull pre-sales support for UK and Western European Sales team. RightNow provides hosted Customer Experience solutions bringing together online, contact centre, social networking and community experiences into one consolidated solution. It's the market-leader with over 2,000 customers and a string of industry accreditations from Gartner, Forrester and award bodies. We help companies save money and get to know their customers better, resulting in increased conversion, retention and engagement.RightNow's acclaimed technology, comprehensive services and commitment to customer success delivers high returns on investment for its customers. More than 2,000 organisations worldwide use RightNow solutions including, British Telecom, Thomas Cook, Travelport, Hertz and Nikon.
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Senior Solutions ConsultantRightnow Technologies Aug 2005 - Jan 2009Bozeman, Mt, UsPresident Club qualification in 2006 (105% of quota), 2007 (157%) and 2008 (204%), as well as EMEA Solutions Consultant of the Year in 2007 and Global SC of the Year in 2008
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OwnerIndependent Contractor Sep 2002 - Jul 2005Providing independent consulting services in Pegasystems’ CRM solutions and related technologies.
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Principal ConsultantPegasystems Ltd Feb 1998 - Jul 2002Cambridge, Ma, UsSystem design and implementation in the Financial Services, Healthcare and Governments vertical markets. Specialist in client-side and server technologies including Visual Basic, SQL, Javascript, DHTML and CSS. Presales support and 'proof of concept' design. -
Senior Sales EngineerKodak Limited Sep 1989 - Dec 1997Pre-sales support within the Business Imaging Systems division
Simon Miles Skills
Simon Miles Education Details
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University Of California, Berkeley, Haas School Of BusinessLeading In A Virtual Vuca World -
Manchester Polytechnic
Frequently Asked Questions about Simon Miles
What company does Simon Miles work for?
Simon Miles works for Zendesk
What is Simon Miles's role at the current company?
Simon Miles's current role is Building the best Customer Experiences with Zendesk.
What is Simon Miles's email address?
Simon Miles's email address is si****@****net.com
What schools did Simon Miles attend?
Simon Miles attended University Of California, Berkeley, Haas School Of Business, Manchester Polytechnic.
What skills is Simon Miles known for?
Simon Miles has skills like Enterprise Software, Crm, Saas, Customer Experience, Complex Sales, Cloud Applications, Rightnow.
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