Vice President, Emea Presales
Current
Jan 2020 - Present
AeroLeads people directory · profile
Simon Miles Email & Phone Number
Building the best Customer Experiences with Zendesk
at
Zendesk
2 work emails found
@zendesk.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Building the best Customer Experiences with Zendesk
Location
London, England, United Kingdom
Who is Simon Miles? Overview
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Quick answer
Simon Miles is listed as Building the best Customer Experiences with Zendesk at Zendesk, based in London, England, United Kingdom. AeroLeads shows a work email signal at zendesk.com and a matched LinkedIn profile for Simon Miles.
Simon Miles previously worked as Vice President, EMEA Presales at Zendesk and Senior Director, EMEA Presales at Zendesk. Simon Miles holds Leading In A Virtual Vuca World from University Of California, Berkeley, Haas School Of Business.
Company email context
Email format at Zendesk
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{first_initial}{last}@zendesk.com
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AeroLeads found 2 current-domain work email signals for Simon Miles. Compare company email patterns before reaching out.
Profile bio
About Simon Miles
A strategic, customer focused pre-sales leader, passionate about Customer Experience and dedicated to providing SaaS solutions that deliver rapid and real business value.Having broad experience in the sale, design and implementation of SaaS CRM and Customer Experience solutions in the UK and overseas, I drive my team to understand customers' challenges, define both a strategic vision and tactical solutions, and create an achievable and measurable long term roadmap for our clients.Leading through a time of significant change, both internally and for our customers, has given me the opportunity to support and enable organisations and teams to achieve great success. Change is good!* I currently lead Zendesk's EMEA pre-sales organisation. Having grown from a team of 6 Solutions Consultants to a group of 40 multi-skilled & multifunctional professionals, we support the regions sales efforts, delivering on our mission to 'Ensure Solution Selection'.* Successfully led and integrated the RightNow pre-sales team into the Oracle organisation post-acquisition in 2012.Subsequently developed this team into a regional team of Customer Experience Strategists and Solutions Specialists with a brief to support sales teams across EMEA.* As RightNow Account Director in 2011, achieved 129% of New & Expansion target and 429% of Services Target.* Pre-sales achievements at RightNow Technologies included President Club qualification in 2006 (105% of quota), 2007 (157%) and 2008 (204%), as well as EMEA Solutions Consultant of the Year in 2007 and Global SC of the Year in 2008.
Listed skills include Enterprise Software, Crm, Saas, Customer Experience, and 3 others.
Current workplace
Simon Miles's current company
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9 roles
Simon Miles work experience
A career timeline built from the work history available for this profile.
Senior Director, Emea Presales
Working with some of the world's most innovative and groundbreaking companies to rethink how they develop relationships with their employees and customers.
Nov 2015 - Jan 2020
Solutions Consulting Senior Manager, Customer Experience Solutions, Emea
Leading the EMEA Specialist pre-sales team supporting many of the latest solutions within Oracle's Customer Experience portfolio. The team of 17, based across Western Europe, provides strategic advice and direction, solutions consulting and deep product expertise to customers and Oracle's wider Sales and Pre-sales organisations.Previously responsible for.
Jun 2012 - Nov 2015
Enterprise Account Director
Responsible for the strategic and commercial relationships with several of RightNow's largest clients in EMEA. Managing these accounts through the acquisition of RightNow by Oracle, in 2011 I was able to achieve 129% of my New & Expansion target, and 429% of my Services target.
Jul 2011 - Jun 2012
Solutions Consulting Manager
Full pre-sales support for UK and Western European Sales team. RightNow provides hosted Customer Experience solutions bringing together online, contact centre, social networking and community experiences into one consolidated solution. It's the market-leader with over 2,000 customers and a string of industry accreditations from Gartner, Forrester and award.
Jan 2009 - Jul 2011
Senior Solutions Consultant
President Club qualification in 2006 (105% of quota), 2007 (157%) and 2008 (204%), as well as EMEA Solutions Consultant of the Year in 2007 and Global SC of the Year in 2008
Aug 2005 - Jan 2009
Owner
Independent Contractor
Providing independent consulting services in Pegasystems’ CRM solutions and related technologies.
Sep 2002 - Jul 2005
Principal Consultant
System design and implementation in the Financial Services, Healthcare and Governments vertical markets. Specialist in client-side and server technologies including Visual Basic, SQL, Javascript, DHTML and CSS. Presales support and 'proof of concept' design.
Feb 1998 - Jul 2002
Senior Sales Engineer
Kodak Limited
Pre-sales support within the Business Imaging Systems division
Sep 1989 - Dec 1997
2 education records
Simon Miles education
Leading In A Virtual Vuca World
University Of California, Berkeley, Haas School Of Business
Education record
Manchester Polytechnic
FAQ
Frequently asked questions about Simon Miles
Quick answers generated from the profile data available on this page.
What company does Simon Miles work for?
Simon Miles works for Zendesk.
What is Simon Miles's role at Zendesk?
Simon Miles is listed as Building the best Customer Experiences with Zendesk at Zendesk.
What is Simon Miles's email address?
AeroLeads has found 2 work email signals at @zendesk.com for Simon Miles at Zendesk.
Where is Simon Miles based?
Simon Miles is based in London, England, United Kingdom while working with Zendesk.
What companies has Simon Miles worked for?
Simon Miles has worked for Zendesk, Oracle, Rightnow Technologies, Independent Contractor, and Pegasystems Ltd.
How can I contact Simon Miles?
You can use AeroLeads to view verified contact signals for Simon Miles at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Simon Miles attend?
Simon Miles holds Leading In A Virtual Vuca World from University Of California, Berkeley, Haas School Of Business.
What skills is Simon Miles known for?
Simon Miles is listed with skills including Enterprise Software, Crm, Saas, Customer Experience, Complex Sales, Cloud Applications, and Rightnow.
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