Miley Lien Email & Phone Number

Vietnam

Vietnam

Ha Noi, Vn

• Manage system development & operation for various type of business within the group: metaverse - NFT - blockchain, digital asset exchange, outsourcing businesses, and operation consulting services.• Consult to white-label clients for operation cost effective and set up all operation systems for their Customer support teams.• Manage international customer support & marketing teams who based in South East Asia• Make plans for execution regarding digital marketing, taking part as one of leading role in training members, optimizing and reviewing campaign performance.

• Be responsible for & reported to Board of Directors all marketing strategies and implementation of e-healthcare ecosystem in Vietnam market, including expanding 6+ healthcare cloud services.• Performed as a product owner of a healthcare social network, from website designs to product development.• Managed all PR & advertising channels to implement both online & offline marketing campaigns.

• Be responsible for all marketing plans and campaigns to extend global forex business, focusing in Australia and Europe, winning monthly ROI 200% on average for six months.• Created excellent customer journey experience in registration flows, which resulted in reducing bounce rate by 30% & increasing conversion rate to 65%.• Boosted the amount of daily traffic to DMM FX's websites by more than 50% within a quarter.• Increased total DMM FX website's traffic to more than 1.6 million page views within a year (increased more than double compared to start-up year).• Explored, established and monitored 10+ CPC and CPM advertising campaigns across multiple platforms (Google Adwords, Facebook Ads, display media, SEM, etc).• Managed PR, advertising & website content to ensure campaign effectiveness and ASIC compliance standards.• Implemented growth hacking for targeted market, combining email marketing, social media and landing page engagement.

Tokyo, Jp

• A key bridge engineer and operation business analyst for DMM FX Australia project, a subsidiary of DMM FX Japan in Australia ( No1 in the world about FX trading volume, 2015)• Advisory forex services & risk management, specializing in Australia and some sub-market ins China and Middle East.• Analysized and developed new trading products and models, specializing on low-spread FX, CFD, dynamic Binary Options.• Management Consulting, facing clients and understanding their needs

Belize City, Bz

• Managed a team of 5 customer service specialists within daily internal and external business activities.• Conducted comprehensive training to team members regarding online customer services and system administration.• Led workflow improvement project for internal & external business operation (including financial transactions, dealing and cooperate information) using CRM systems (Sales Force, Kissflow, Zoho, etc.)• Facilitated communications and negotiated agreements with system and cooperate partners including payment gateways, development companies, liquidity providers and banks.• Represented company’s products in global forex exhibition overseas.

Belize City, Bz

• Provided proactive services and problem solving to individual traders, handling on time inquiries in terms of trading platforms and applications, forex products and compliance.• Maintained and developed customer relationships with individual traders and introducing brokers.• Coordinated with development partners to implement functional systems for operation works.• Handled financial report management of each targeted markets, including Cash flows, Profit/Loss, Transactions, Commission and Customer Conversion Ratio. • Awarded Best Employee of the month, June 2012.

London, Gb

Handled personal and corporate customers’ inquiries regarding bank’s products and services: lending, insurance, and disbursement process.• Controlled daily cash management transactions and financial reports for the branch.• Supported sales by cross-selling and increasing the number of personal customers.

Master Of Science, International Economics And Business

Bsc High Distinction), International Economics & Business

High School, Chemistry