Works on improvement and automation of the management reporting processes. Participation in analyzing and predicting the number of customers and revenues for certain period. Creation of reports with financial and non-financial indicators, for top management. Segmentation of residential customer base for efficient offers development and customer approach in order to achieve better profitability and customer experience. Segmentation of business customers’ base and implementation of segmented… Show more Works on improvement and automation of the management reporting processes. Participation in analyzing and predicting the number of customers and revenues for certain period. Creation of reports with financial and non-financial indicators, for top management. Segmentation of residential customer base for efficient offers development and customer approach in order to achieve better profitability and customer experience. Segmentation of business customers’ base and implementation of segmented targeting approach for sales channels and channel management.Monitoring and reporting of market shares for all telco services on MNE market.Planning and performing market research projects in collaboration with market research agencies and with in-house solutions. Presentation of market research results and providing implications and recommendations for internal clients. Show less

Analyzing and monitoring of: Telecommunication market in Montenegro, Competitors‘ activities (campaigns), TV advertising expenditures. Selection of market research agencies and cooperation with them on market research projects. Budget planning and distribution on a yearly basis. Monthly budget estimation for the finance controlling purpose. Invoices controlling and approving. International Customer Contact Analyses project for 3 touch points: Contact Center, Points of Sale and Technical support.

Determination of the course of the business actions according to available data from market research and analyses from local and international business. International Customer Contact Analyses (ICCA) project for two touch points, Contact Center and Points of Sale.

Analysis and monitoring of Telecommunication market in Montenegro, including Fixed and Mobile telephony, internet and TV providers. Budget planning and distribution on a yearly basis. Monthly budget estimation for the finance controlling purpose. Invoices controlling and approving.