Milind Pawar Email and Phone Number

 Handling the collection of Leading Manufacturing Industries of Zero to Write off Bucket through mails/calls/field visit for PAN India. Handling the Leased Line Corporate collection ( +365 Days & Above Bucket) process through mails/calls/field visit for Mumbai and Pune Region. Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, small balance write off, customer reconciliations and processing credit notes if required. Monitoring Invoice Receipt Verification/Acceptance process. Assist customers with invoice copies, proof of deliveries, short paid invoices and credit card payments as needed. Payment Follow-Ups with client as per credit period assigned to them. Maintaining appropriate and comprehensive records of all customer discussions in Designed software.  Resolving the queries and disputes on time which raise by client while payment follow-ups with co-ordination with respective Internal team. Reconciliation of client outstanding with accounts books whenever require and identify the gap and intimating to accounts team accordingly which helps both are on same page in any circumstance. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals. Responsible to send the list of clients who delaying the payment to Credit Control Team for further action. Identifying Internal & external process flow weakness and improve speed of collection. Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for sending collection MIS as per desired Requirement to the management

 Ensured timely collection of receivables through mails/calls/field visit. Meeting with clients for early payment (Before Due Date) whenever require urgent fund to company and trying to close on less EPD (Early Payment Discount). Reconciliation of agency outstanding with accounts books whenever require and identify the gap and intimating to accounts team accordingly which helps both are on same page in any circumstance. Set customer credit limits as well as credit period based on results of financial investigation, financial statement analysis and trade group references. Sending outstanding data to IAMAI as per their requirement & guideline as well as updating outstanding list to IAMAI/AAAI registered agencies for smooth collection process. Sending defaulter agency list to Internal Legal Team for recovery of payment through Legal process. Highlighting Agency name who delay as well as denying for the payment so accordingly sales team take caution while doing business with them. Circulating Blacklisted agencies details to the management who default or delaying in payment. Maintaining bad debt write off details which approved by CFO/CRO and reconciliation data with internal accounts team. Processing monthly incentive reports of sales Team (Sales vs collection) & collection backend team and executing the performance of quarterly as well as for annual bonus. Continuous goals set and achieved by motivating team to continuously improve their collection efforts. Responsible for preparing collections MIS (Business wise/platform wise/agency wise) as per requirement of management.

 Maintaining Daily Tracker of Assigning Task which has provided by company. Generating Report & MIS of operation department and Mailing same to Reporting Manager on daily basis. Responsible to handle reconciliation process of stock inventory (Simcards/ Handsets/Datacards /TAB/RCV/Forex Cards) on weekly basis. Planning and organizing day to day daily activities of Operation department. Supervising challan Out as well as challan In process of different countries Local sim cards as per the request given by Sales Team. Follow up as well as coordination with pickup Team regarding collection of different countries Sim cards as well as other inventory which gives to clients on rental basis. Providing backend assistance to the Pickup Team in case of Customer inquiries and customers disputes. Providing support to operations activities like Inventory management, SIM rotation & CAF/TAB sheet Entry. Preparing Operations MIS for Region and report to HO as well as publishing Operations / Inventory monthly MIS to all regions. Coordination with different countries networks Team regarding Activation, Suspension, Barring & Resumption. Handling the entire calls from the sales channel for verification status, activation and provisioning of further value-added services if required. Doing Out-station DSA Whole Inventory Audit as per cycle provided and taking necessary action as per Audit status on DSA Inventory.

Job Responsibilities: Handled the back – office operations of credit verification Handled the AOL (Activation On Line) procedure including resolving Allocation discrepancy, coordination & follow-up with various Agencies, maintaining database & co- ordinating with Central AOL IT Team regarding any modification in AOL. Assigning initial Credit Limit & Rating to the new activated customer as per the matrix provided by company as well as uploading the same in Billing System. Assigning of data for Credit Verification to the Regions for Mumbai as well as Maharashtra & Goa Circle and keeping track of their submission and reports. Reconciliation of wrong unbarring and wrong resumption for Mumbai as well as Maharashtra & Goa Circle. Preparation & sending the data to the different sales channel and different dept regarding activation status as and when required. Coordinating with different Verification Agencies. Auditing of all the verification reports received from the agencies and sending complete validated report for activation to the activation team. To handle the PCO process as per allocation, audit & maintaining the records and sending the same to activation and various sales channel. Responsible for sending MIS as per desired Requirement to the management. Handling & coordinating Agencies with daily updating on Manpower, Quality of Tele calling, keeping check on Negative cases, hence with the mutual benefit to company and agencies.

 Handled verification for major leading MNC banks & major telecom enterprises ( Standard Chartered Bank,SBI ,HSBC,HDFC, Amex & Hutch Mobile) To analysis and accordingly give remarks about subscriber to company for the smoothing of their process. Co-ordination with principal clients, customer as well as management and resolving the queries. Coordination with the field executive and Tele executive. Contribution to the continuous improvement process. Generating Daily Weekly and monthly MIS Report and Responsible to send the various department of Hutch Cellular Company as well as higher authorities of the company including Branch Manager, Admin Dept and Quality Control Dept for analyzing the Data. Prioritization of work to achieve set deadlines.