 PlacingCustomer Orders on the CRM system and answering customer calls related to their orders and product information and responding to email inquiries for the same.  Working across two key businesses of the organization Legend Power for major utility customers and MH Power for Solar system Installers. Escalating credit / warranty / returns request to relevant team. Follow up with in-house warehouse and for outbound orders, checking inventory and discussing any inventory-related issues, and reporting to other stakeholders. Follow up with third-party Transport service providers for late/failed deliveries. Submitting Quotation to customers/Follow up on Quotes. Supporting Sales Managers/Account Managers for setting up customer accounts and resolving any customer issues. Submitting back-order reports to key customers.

 Placing Customer Orders on SAP and answering customer calls related to their orders and product information and responding to email inquiries for the same. Investigating and processing credits for faulty / return products and failed deliveries. Day to day follow up with 3PL warehouse for both inbound and outbound orders, checking inventory and discussing any inventory-related issues, and reporting to other stakeholders. Checking the stock level and booking Replenish orders with Factory (Manufacturer). Booking stock into SAP system after the warehouse receives the inbound stock. / Consignment Stock tracking and control for Batch/Serial controlled Class 3 medical products. Developing new order processing methods for different products including Batch and Serial controlled items and documenting them for training purposes. Submitting Sales and Consignment stock reports and fulfilling any other inquiries to Sales / Accounts Managers.  2IC in absence of the Team Manager taking responsibility for allocating work, follow up on customer complaints/escalations, and managing any projects as well as coordinating with other departments. Supporting Sales Managers/Account Managers for setting up customer accounts and resolving any customer issues.

-Portfolio Management of around 500 customers-Customer relationship development and business development-Customer interaction on Sales Force -Customer data on SAP/Qlik View softwares-Business data study to track customer trends -Planning of sales and marketing strategies /campaigns

-Placing Customer Orders on SAP and CRM System-Follow up on Delivery Schedules/failed /Late delivery-Submitting Quotation to customers/Follow up on Quotes-Checking Stocks at Different Location/ Dealing with BOC Outlets-Customer Query Resolutions on Sales Orders-Follow up on On line/Email Queries and responding to customers

Lodging new Insurance claims for Home And Contents across Multiple brands under Suncorp Group. Collecting Excess money and explaining claims process/progress to customers.Escalating call if needed to relevant departments.

 Daily Production planning and allocation of work-Managing staff of 3 to 4. Attending and contributing to weekly Production meeting to improve production.(Introduced Lean Manufacturing System) Inventory control of Raw materials/Tools used in production. Preparing and processing purchase orders for consumables/negotiating prices/establishing new/existing suppliers. Finding and maintaining outside suppliers(vendor development)  Organising of workshop machinery maintenance/equipment. Machining of labelling machine parts from drawings or sample to close tolerances. Use of Lathes/Milling machines to produce parts from Plastics, Stainless Steel, Aluminium. Building the Labelling Machine- assembly work / checking quality of work.

 Resolve complex Broadband Internet and Email issues in New Zealand’s largest ISPN by taking ownership and delivering resolution in minimum time. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions,Email client set up/Troubleshooting. Continuously striving to reduce repeat calls from customer by providing best resolution at first point of contact. Cross selling/up-selling of broadband products that suits most to the customer’s requirement based on their day to day need. Building strong relationship which contribute ongoing value to both our customers and patrons. Adher to KPI tools designed by organisation for the specified role. Sharing the ideas with Team / making suggestions during performance meetings and Team meetings.

 Building injection moulds for a wide range of industrial, commercial and home ware products, either from drawings or basic concepts. Diagnosing and rectifying problems with moulds, and carrying out routine maintenance. Observation and identification of issues with injection moulding machines, and suggesting methods of improving performance. Interacting with various department and production staff.