Mili Patel

Mili Patel Email and Phone Number

Customer-Centric Leader Empowering Exceptional Experiences and Driving Business Value at Microsoft @ Microsoft
Redmond, WA
Mili Patel's Location
San Francisco Bay Area, United States, United States
About Mili Patel

With over 18 years of diverse experience spanning marketing operations, demand generation, consulting, customer success, and community go-to-market, my journey to discovering my true professional passion unfolded six years into my career. Transitioning from Marketing Operations/Demand Gen to Marketing Consulting, I quickly realized the immense joy and satisfaction derived from directly contributing to the success of others.My most fulfilling moments occur when my efforts translate into tangible success stories for those I work with. Whether it's collaboratively shaping a customer's marketing automation strategy, facilitating digital transformations for measurable business value, or supporting internal leaders in delivering maximum business results, I thrive on making a meaningful impact through shared experiences and achievements.Throughout the last 12 years of my career, this understanding has been the cornerstone of my approach. As the Director of Sales Enablement and Operations for the Modern Work, Copilot and Security usage businesses at Microsoft, I lead the community enablement efforts of the Americas field leaders. Serving as their advocate and the connective tissue between field leaders, sales enablement and operations, and corporate teams, I leverage my expertise in marketing, change management, and customer success to foster trusted, long-term relationships.My commitment lies in delivering proven, data-driven solutions that prioritize exceptional customer experiences and drive business growth. Continuously challenging myself to learn, seek feedback, and embrace a growth mindset, I approach every endeavor with a relentless pursuit of excellence.

Mili Patel's Current Company Details
Microsoft

Microsoft

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Customer-Centric Leader Empowering Exceptional Experiences and Driving Business Value at Microsoft
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Mili Patel Work Experience Details
  • Microsoft
    Director Global Sales Programs And Cross Solution Field Enablement
    Microsoft Nov 2024 - Present
    Redmond, Washington, Us
  • Microsoft
    Americas Go-To-Market Manager, Copilot Usage
    Microsoft Jul 2024 - Nov 2024
    Redmond, Washington, Us
    Responsible for driving Copilot technology adoption and usage with customers across the Americas region. I partner with the worldwide customer success teams on strategy, programs, and best practices, while also developing a regional plan tailored to local needs. I collaborate cross-functionally to drive initiatives that enhance usage, maturity, and customer value realization.
  • Microsoft
    Director - Americas Sales Enablement And Operations, Modern Work, Copilot & Security Consumption
    Microsoft Apr 2023 - Jul 2024
    Redmond, Washington, Us
    Partnered with 20+ field leaders to unblock and accelerate business growth. Influenced usage and adoption through innovative go-to-market strategies, field coaching, and an inclusive ROB integrating revenue and usage data. Drove clarity, orchestration, and execution excellence, ensuring impactful results and sustained success across the Modern Work, Copilot, and Security domains.
  • Microsoft
    Director- Na Marketing And Operations, Modern Work Consumption
    Microsoft Jul 2022 - Jul 2023
    Redmond, Washington, Us
    Partnered with over 45 CSA Managers throughout the US and Canada to drive excellence in executing consumption strategies for the Modern Work Suite. Translated field insights into actionable strategies, catalyzing business growth. Cultivated key relationships with cross-functional stakeholders to influence operational strategy and pinpoint opportunities for advancement within the Modern Work domain
  • Microsoft
    Sr. Manager, Community - Us Modern Work Customer Success
    Microsoft Feb 2021 - Jun 2022
    Redmond, Washington, Us
    Established a national community of CSMs and leaders that created a culture of peer to peer connection, best practice sharing, and growth. Designing a streamlined communication strategy that immediately reduced field noise and prioritized high-value content. Developed strategies to engage stakeholders across sales, product, and customer success, driving usage metrics across the MW suite. Achieved 106% and 101% target attainment in FY22 and FY23.
  • Microsoft
    Sr. Customer Success Manager - Enterprise
    Microsoft Jul 2019 - Feb 2021
    Redmond, Washington, Us
    Guide Enterprise customers (HPI, Adobe, Juniper, Gap) to unlock valuable business outcomes with M365 workplace technologies. Deeply understand their objectives and challenges, leveraging expertise in change management and adoption methodologies like ProSci to foster trust and rapport. Through collaborative partnership drove rapid value realization, digital transformation, and revenue growth while influencing product development to meet evolving needs, ultimately creating Microsoft evangelists and advocates among my customer base.
  • Microsoft
    Customer Success Manager - Enterprise
    Microsoft Mar 2018 - Jul 2019
    Redmond, Washington, Us
    Unlocked business outcomes for M365 workplace technologies in collaboration with customer IT and business leaders. Cultivated a deep understanding of their objectives and challenges, fostering trust and rapport, and utilized expertise in change management and adoption methodologies like ProSci. Through this partnership, drove adoption, enabling customers to realize desired business value and ROI with Microsoft Teams and other productivity tools, while also influencing product development to meet their evolving needs
  • Oracle
    Customer Success Director, Oracle Marketing Cloud
    Oracle Jun 2017 - Mar 2018
    Austin, Texas, Us
    Primary relationship owner within the Global Customer Success Team at Oracle Marketing Cloud. Led success, adoption, and growth initiatives for enterprise clients, representing $3M in ARR. Expertly guided clients through navigating complexities, advancing their marketing maturity, and achieving a competitive edge through the power of data-driven marketing, innovation, and an unwavering focus on the customer experience+ Aspiring Leadership Program
  • Oracle
    Senior Marketing Advisor, Oracle Marketing Cloud
    Oracle Oct 2016 - Jun 2017
    Austin, Texas, Us
    Specialized in advancing clients' marketing maturity through tailored best practices, driving product adoption and customer success.Translated their business objectives into strategic plans and guidance, empower clients to maximize their marketing technology investment and and advance their marketing maturity. Supported account directors and sales teams, identifying cross-sell/up-sell opportunities and improving overall customer satisfaction and retention through tailored marketing strategies and frameworks. + Guidevocate Annual Award+ Exemplary Ace Award
  • Oracle
    Marketing Advisor, Oracle Marketing Cloud
    Oracle Oct 2013 - Oct 2016
    Austin, Texas, Us
    Provided strategic guidance and best practices to empower clients in modern marketing endeavors. Through collaborative partnerships and in-depth engagements, aligned business goals with practical applications of marketing automation technology, facilitating enhanced marketing practices and driving business success. Was a key contributor in the development of new tools, resources and services that facilitated actionable conversations with customers across a variety of modern marketing topics. Hosted educational webinars to share industry insights and trends with fellow marketers+Teamwork Award
  • Oracle
    Principal Product Marketing Manager
    Oracle Feb 2012 - Oct 2013
    Austin, Texas, Us
    Developed market-differentiating product messaging and positioning for SMB products, driving customer acquisition. Led sales enablement initiatives, through targeted training, competitive analysis, and the development of high-quality sales tools enhancing sales effectiveness and revenue growth. Provided strategic guidance to Demand Generation, optimizing marketing performance. Led marketing strategy for product launches, collaborating cross-functionally to ensure successful market introductions and penetration. Conducted post-Oracle acquisition gap analysis, prioritizing initiatives for maximum impact and resolution.*Taleo was acquired by Oracle*
  • Spigit
    Sr. Demand Generation Manager
    Spigit Oct 2011 - Jan 2012
    San Francisco, Ca, Us
    Led collaborative efforts with search marketing and PR/AR firms to drive online ads and press coverage for a freemium product launch, sparking immediate product uptake. Evaluated and optimized lead nurturing, scoring, and content strategies, enhancing lead quality and conversions. Managed social media strategy across Facebook, Twitter, and LinkedIn, driving engagement and brand awareness. Redesigned webinar program to boost attendance and engagement, implementing innovative delivery methods and topics based on best practices.**short tenure due to company downsizing**
  • Pedowitz Group
    Revenue Engineer (Senior Consultant)
    Pedowitz Group Jan 2011 - Oct 2011
    Milton, Ga, Us
    Developed top-tier campaign strategies, driving revenue growth and improving lead quality. Orchestrated lead lifecycle processes to align sales and marketing, boosting revenue streams. Leveraged expertise to optimize business efficiency through documentation and training. Offered expert consultation on marketing automation and directed clients on content strategy for consistent brand messaging.
  • Genesys
    Senior Manager, International Marketing
    Genesys Apr 2010 - Jan 2011
    Menlo Park, Ca, Us
    Led the creation of a global account management role in field marketing, cutting costs and expediting campaign launches. Mentored an associate account manager in marketing trends, data-driven decision-making, and leadership. Managed relationships with 60+ clients and four agencies, optimized campaign performance and achieved a 3-6% increase in North America open, click-to-open, and conversion rates through quarterly metrics reporting. Proactively maintained vendor relationships to ensure high-quality deliverables within time and budget constraints.
  • Genesys
    Marketing Operations Manager
    Genesys Mar 2008 - Apr 2010
    Menlo Park, Ca, Us
    Crafted and communicated corporate messaging for a high-revenue ($800k) customer user group, enhancing brand resonance and customer engagement. Orchestrated logistics and customer interaction for 22 exhibition booths, ensuring seamless experiences at user group events. Led the adoption of a new marketing automation platform, elevating marketing sophistication to Level 4 on the Sirius marketing maturity model, while also managing traffic for 30 outbound direct marketing campaigns monthly to maintain compliance and optimize response rates through strategic analysis.
  • Genesys
    Marketing Operations Specialist
    Genesys Sep 2006 - Mar 2008
    Menlo Park, Ca, Us
    Managed content for over 100 pages of the sales and partner extranet, ensuring seamless accessibility to key tools and resources critical for closing deals. Orchestrated the development and execution of quarterly sales kits and weekly sales newsletters, equipping sales teams with essential tools and updates to enhance efficiency and drive successful outcomes.
  • Triage Consulting Group
    Associate Consultant
    Triage Consulting Group Jul 2005 - Sep 2006
    San Francisco, Ca, Us
    Played a pivotal role in client projects, driving significant increases in both client and company profitability through meticulous analysis and strategic business solutions. Conducted thorough audits and developed actionable insights from data and contract analysis, fostering efficiency and continuous improvement in operations, leading to substantial reductions in operational costs. Established and maintained strong relationships with clients at all levels, serving as a trusted advisor and ensuring alignment between company objectives and client needs.
  • Cannon Associates
    Marketing Intern
    Cannon Associates Mar 2005 - Jun 2005
    San Luis Obispo, Ca, Us
    Led comprehensive market research to analyze competitor behavior and assess various advertising mediums, resulting in strategic recommendations for a new marketing/advertising plan. Analyzed findings with precision and synthesized actionable solutions to drive effective implementation and achieve business objectives.
  • Couture Brands
    Marketing Specialist Intern
    Couture Brands Jun 2004 - Aug 2004
    Crafted strategies for international business management, leveraging hands-on experience to solve complex challenges. Conducted comprehensive market research and data analysis, driving client base expansion by identifying and capitalizing on consumer market trends.

Mili Patel Skills

Lead Generation Demand Generation Marketing Automation Product Marketing Email Marketing Strategy Marketing Management Marketing Management Marketing Strategy Sales Enablement Direct Marketing Leadership Cross Functional Team Leadership Marketing Operations Online Marketing Campaign Management Integrated Marketing Business Strategy Saas Lead Management Campaigns B2b Marketing Go To Market Strategy Lead Scoring Messaging Positioning Campaign Strategy Campaign Design Lead Nurturing Social Marketing Multi Channel Marketing Digital Marketing B2b Account Management Customer Acquisition Content Strategy Inbound Marketing Sales And Marketing Alignment Strategic Consulting Strategic Marketing Consultancy

Mili Patel Education Details

  • Santa Clara University Leavey School Of Business
    Santa Clara University Leavey School Of Business
    Marketing Management And Leading People And Teams
  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    Business Administration
  • Mission San Jose
    Mission San Jose

Frequently Asked Questions about Mili Patel

What company does Mili Patel work for?

Mili Patel works for Microsoft

What is Mili Patel's role at the current company?

Mili Patel's current role is Customer-Centric Leader Empowering Exceptional Experiences and Driving Business Value at Microsoft.

What is Mili Patel's email address?

Mili Patel's email address is mi****@****cle.com

What is Mili Patel's direct phone number?

Mili Patel's direct phone number is +151070*****

What schools did Mili Patel attend?

Mili Patel attended Santa Clara University Leavey School Of Business, California Polytechnic State University-San Luis Obispo, Mission San Jose.

What skills is Mili Patel known for?

Mili Patel has skills like Lead Generation, Demand Generation, Marketing Automation, Product Marketing, Email Marketing, Strategy, Marketing Management, Marketing, Management, Marketing Strategy, Sales Enablement, Direct Marketing.

Who are Mili Patel's colleagues?

Mili Patel's colleagues are Peter Smout, A Last Resort, Kevin Motari, Duy Luong, Robin Hugh, Naira Marielle Sousa, Alexandru Ursaru.

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