Mili Patel Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Responsible for driving Copilot technology adoption and usage with customers across the Americas region. I partner with the worldwide customer success teams on strategy, programs, and best practices, while also developing a regional plan tailored to local needs. I collaborate cross-functionally to drive initiatives that enhance usage, maturity, and customer value realization.

Redmond, Washington, Us

Partnered with 20+ field leaders to unblock and accelerate business growth. Influenced usage and adoption through innovative go-to-market strategies, field coaching, and an inclusive ROB integrating revenue and usage data. Drove clarity, orchestration, and execution excellence, ensuring impactful results and sustained success across the Modern Work, Copilot, and Security domains.

Redmond, Washington, Us

Partnered with over 45 CSA Managers throughout the US and Canada to drive excellence in executing consumption strategies for the Modern Work Suite. Translated field insights into actionable strategies, catalyzing business growth. Cultivated key relationships with cross-functional stakeholders to influence operational strategy and pinpoint opportunities for advancement within the Modern Work domain

Redmond, Washington, Us

Established a national community of CSMs and leaders that created a culture of peer to peer connection, best practice sharing, and growth. Designing a streamlined communication strategy that immediately reduced field noise and prioritized high-value content. Developed strategies to engage stakeholders across sales, product, and customer success, driving usage metrics across the MW suite. Achieved 106% and 101% target attainment in FY22 and FY23.

Redmond, Washington, Us

Guide Enterprise customers (HPI, Adobe, Juniper, Gap) to unlock valuable business outcomes with M365 workplace technologies. Deeply understand their objectives and challenges, leveraging expertise in change management and adoption methodologies like ProSci to foster trust and rapport. Through collaborative partnership drove rapid value realization, digital transformation, and revenue growth while influencing product development to meet evolving needs, ultimately creating Microsoft evangelists and advocates among my customer base.

Redmond, Washington, Us

Unlocked business outcomes for M365 workplace technologies in collaboration with customer IT and business leaders. Cultivated a deep understanding of their objectives and challenges, fostering trust and rapport, and utilized expertise in change management and adoption methodologies like ProSci. Through this partnership, drove adoption, enabling customers to realize desired business value and ROI with Microsoft Teams and other productivity tools, while also influencing product development to meet their evolving needs

Austin, Texas, Us

Primary relationship owner within the Global Customer Success Team at Oracle Marketing Cloud. Led success, adoption, and growth initiatives for enterprise clients, representing $3M in ARR. Expertly guided clients through navigating complexities, advancing their marketing maturity, and achieving a competitive edge through the power of data-driven marketing, innovation, and an unwavering focus on the customer experience+ Aspiring Leadership Program

Austin, Texas, Us

Specialized in advancing clients' marketing maturity through tailored best practices, driving product adoption and customer success.Translated their business objectives into strategic plans and guidance, empower clients to maximize their marketing technology investment and and advance their marketing maturity. Supported account directors and sales teams, identifying cross-sell/up-sell opportunities and improving overall customer satisfaction and retention through tailored marketing strategies and frameworks. + Guidevocate Annual Award+ Exemplary Ace Award

Austin, Texas, Us

Provided strategic guidance and best practices to empower clients in modern marketing endeavors. Through collaborative partnerships and in-depth engagements, aligned business goals with practical applications of marketing automation technology, facilitating enhanced marketing practices and driving business success. Was a key contributor in the development of new tools, resources and services that facilitated actionable conversations with customers across a variety of modern marketing topics. Hosted educational webinars to share industry insights and trends with fellow marketers+Teamwork Award

Austin, Texas, Us

Developed market-differentiating product messaging and positioning for SMB products, driving customer acquisition. Led sales enablement initiatives, through targeted training, competitive analysis, and the development of high-quality sales tools enhancing sales effectiveness and revenue growth. Provided strategic guidance to Demand Generation, optimizing marketing performance. Led marketing strategy for product launches, collaborating cross-functionally to ensure successful market introductions and penetration. Conducted post-Oracle acquisition gap analysis, prioritizing initiatives for maximum impact and resolution.*Taleo was acquired by Oracle*

San Francisco, Ca, Us

Led collaborative efforts with search marketing and PR/AR firms to drive online ads and press coverage for a freemium product launch, sparking immediate product uptake. Evaluated and optimized lead nurturing, scoring, and content strategies, enhancing lead quality and conversions. Managed social media strategy across Facebook, Twitter, and LinkedIn, driving engagement and brand awareness. Redesigned webinar program to boost attendance and engagement, implementing innovative delivery methods and topics based on best practices.**short tenure due to company downsizing**

Milton, Ga, Us

Developed top-tier campaign strategies, driving revenue growth and improving lead quality. Orchestrated lead lifecycle processes to align sales and marketing, boosting revenue streams. Leveraged expertise to optimize business efficiency through documentation and training. Offered expert consultation on marketing automation and directed clients on content strategy for consistent brand messaging.

Menlo Park, Ca, Us

Led the creation of a global account management role in field marketing, cutting costs and expediting campaign launches. Mentored an associate account manager in marketing trends, data-driven decision-making, and leadership. Managed relationships with 60+ clients and four agencies, optimized campaign performance and achieved a 3-6% increase in North America open, click-to-open, and conversion rates through quarterly metrics reporting. Proactively maintained vendor relationships to ensure high-quality deliverables within time and budget constraints.

Menlo Park, Ca, Us

Crafted and communicated corporate messaging for a high-revenue ($800k) customer user group, enhancing brand resonance and customer engagement. Orchestrated logistics and customer interaction for 22 exhibition booths, ensuring seamless experiences at user group events. Led the adoption of a new marketing automation platform, elevating marketing sophistication to Level 4 on the Sirius marketing maturity model, while also managing traffic for 30 outbound direct marketing campaigns monthly to maintain compliance and optimize response rates through strategic analysis.

Menlo Park, Ca, Us

Managed content for over 100 pages of the sales and partner extranet, ensuring seamless accessibility to key tools and resources critical for closing deals. Orchestrated the development and execution of quarterly sales kits and weekly sales newsletters, equipping sales teams with essential tools and updates to enhance efficiency and drive successful outcomes.

San Francisco, Ca, Us

Played a pivotal role in client projects, driving significant increases in both client and company profitability through meticulous analysis and strategic business solutions. Conducted thorough audits and developed actionable insights from data and contract analysis, fostering efficiency and continuous improvement in operations, leading to substantial reductions in operational costs. Established and maintained strong relationships with clients at all levels, serving as a trusted advisor and ensuring alignment between company objectives and client needs.

San Luis Obispo, Ca, Us

Led comprehensive market research to analyze competitor behavior and assess various advertising mediums, resulting in strategic recommendations for a new marketing/advertising plan. Analyzed findings with precision and synthesized actionable solutions to drive effective implementation and achieve business objectives.

Crafted strategies for international business management, leveraging hands-on experience to solve complex challenges. Conducted comprehensive market research and data analysis, driving client base expansion by identifying and capitalizing on consumer market trends.

Master Of Business Administration (M.B.A.), Marketing Management And Leading People And Teams

Bs, Business Administration

Education record