As Assistant Office Manager/Receptionist for Tangles Salon and Spa, a full-service salon, I schedule appointments via telephone and person-to-person, utilizing the Mikal computer program. I calculate employee hours worked for payroll purposes, process customer payments, cash or credit card, via cash register and credit card system. I balance the books each evening and make nightly cash and check bank deposits. I maintain a door key and open and closed the Salon. I arrive timely and routinely work late to allow access for all employees. I have trained five employees. I maintain an inventory product list utilizing Microsoft Excel and order the products as needed. I answer telephones, greet customers and serve refreshments. I maintain a positive attitude and deal with a diverse customer base.

As a front desk associate for the Hyatt I utilize Opera, a computer system to organize, confirm, and process all guest check-ins, check-outs, and room assignments. Utilizing Opera I also secure payment and adjust billing as necessary, during the check-in and check-out process. I was assigned a bank with $300 in case of cash payment, to enable me to provide change as necessary. I reconcile my bank and make deposits nightly. Utilizing the key operating system Saflok, I activate guest keys and determine room key assignments. For group reservations, I prepare key packets, according to their request, the day before their arrival. I answer a multiline phone within 3 rings with the appropriate greeting, transfer to the appropriate extension or assist the guest as needed. I make and/or adjust reservations in Reserve, the reservation system. As a front desk associate I also provide concierge service supplying guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. I make copies, send faxes, and scan documents for guests as well. I utilize Microsoft Office Outlook to communicate with other departments as well as receive emergency reports, printing them as necessary. I operate the Hyatt personal shuttle, scheduling drop off and/or pick up times, always in a timely and safe manner. I anticipate and assist guests with their needs and greet them with a genuine smile.

As the receptionist/office manager for Salon Daniela, a full service salon, I scheduled appointments via telephone and person-to-person, utilizing the Shortcuts computer program. I performed cashier and accounting duties, balanced the books each evening, wrote checks to pay store bills, and managed the money safe. I maintained the employee work schedules for payroll purposes. I was responsible for the inventory of products, and ordered additional products and supplies as needed. I maintained the door key and opened and closed the Salon, ensuring my timely arrival and routinely worked late to allow access for all employees. I answered telephones, greeted customers and served refreshments.

As a Front Desk Associate at the Springfield Hilton Hotel, I utilized the OnQ reservation system to enter guest arrivals and departures, including conventions, weddings, tour groups, etc. I answered a multi-line telephone, provided face-to-face customer service, and entered data simultaneously in a rapid-paced environment. I entered reservations for the general public and military sector (through Army Lodging Success (ALS)). I performed cashiering and basic bookkeeping duties. I prepared night deposits after reconciliation of the cash drawer. I coordinated the housekeeping schedule to ensure rooms were available for guests in a timely manner. I coordinated with the engineers to ensure needed repairs in guest rooms or within the Hotel were completed. I greeted and directed visitors attending banquets, meetings, training, etc. I coordinated transportation services for guests and visitors. After working at the Springfield Hilton Hotel full-time for 7 months, I was asked to assist in the Human Resources department on a part-time basis. In this position, I utilized training matrices using Excel. I utilized the Timesaver payroll system. I removed terminated employees from the system, entered employee time and attendance data, and printed and distributed time logs for each department. I prepared training pamphlets for employee orientation/training sessions, created and organized human resource documents for the entire office, managed incoming mail and invoices, answered telephones, and provided support as a Front Desk Associate.