Milissa Skrbich, Csm Email & Phone Number

Olathe, Ks, Us

Overland Park, Kansas

Managed $2 million in annual budget for technical project in Enterprise Services.• Spearheaded a complex IT project that set throttling and capping limits while roaming, efforts which saved $8M per quarter in domestic data roaming charges.• Managed a project that developed an all-wireless small cell, enhancing data coverage and facilitating a faster, more reliable data experience. This initiative reduced the number of customers experiencing service drops.• Successfully led the User Acceptance Testing (UAT) for a multi-year, intricate project that ceased billing and revoked customer access from the 3G network. This initiative impacted 26 million customers and achieved an on-time deployment with no defects.• Effectively executed a project aimed at integrating distracted driving features into Chrysler vehicles with a focus on software development, web and mobile applications. • Accountable for identifying more than 300 databases and 100 applications housing government- sensitive data. Collaborated with IT, network and cybersecurity teams to develop a daily removal schedule for this sensitive information, ensuring compliance with security project requirements.• Accomplished project objectives by planning and analyzing daily priorities and meeting with stakeholders to communicate critical project status updates used in operational decision making.• Partnered with Product Owners and Delivery Leads to identify both internal and external stakeholders.• Collaborated with project team to identify, document, prioritize and manage project risks.• Guaranteed proper documentation and storage of all project information, adhering to policies and compliance standards.• Implemented all information technology projects within 90% of the company goal for on time and within budget.• Reviewed burn reports, identifying more than 380 inaccurately charged testing hours, resulting in a correction that restored $28K to the project budget.

Overland Park, Kansas

• Maintained LOE accuracy by measuring actual hours charged to projects against the LOE.• Partnered with internal developers and managers to build robust tools and processes to enhance and streamline the LOE calculation and delivery process. • Determined through various calculation methods, the contractual level of effort (LOE) for testing activities on wireline and wireless projects.• Recorded staff movements monthly in all internal systems, which assisted in decisions on the cost, time and resource availability of the testing teams. • Documented and cross trained other managers on processes for calculating various LOEs.

Overland Park, Kansas

Managed and monitored the performance of all Load and Performance (L&P) testing activities associated with the release of multiple global telecommunications applications and services. • Accountable for maintaining projects within a budget variance of +/- 10% for the $3 -$4 million annual budget. • Responsible for providing the Estimation and Contract LOEs (Level of Effort) for 50+ applications.• Provided resource assignment for 35+ onshore and offshore employees and contractors. • Partnered with L&P leads, producing monthly capacity and demand forecasts, and coordinating quarterly project pipeline, confirming availability of resources.

Overland Park, Kansas

Collaborated with project teams to gain understanding of all projects at their inception and to gather requirements, write test plans, and perform testing. Log and resolve defects and eliminate any confusion or gaps in the plan that could impact testing effectiveness and efficiency. • Responsible for functional and backend testing via APIs for a significant initiative that transitioned from the Covergys P2K billing system to the Amdocs billing system.• Mapped Business requirements to test case and/or conditions in Test Director. • Reduced defect backlog by improving speed and accuracy of retesting procedures.• Logged and resolved change request and defect tickets in Change Synergy.