- Manage a team of 4 professional services engineers responsible for the design, deployment, and ongoing support of Metaswitch products deployed in 2 Tier 1 wireless and landline telephony carriers deploying SBC, IMS/VoLTE core, and related Metaswitch products- Responsible for resource allocation and forecasting, compliance with project cost budgets, delivering quarterly customer facing reviews of project status and SLA compliance- Provide management and resolution of all escalations while complying to strict customer SLA requirements - Oversee multiple in-flight projects with $2+ million dollar revenue at stake and ensuring delivery on schedule- Provide sales account team with insights and possible opportunities for revenue based on customer needs

- Responsible for project management and customer relationship management for 2 Tier 1 Fortune 500 wireless and landline telephony carriers- Provided regular direct briefing to c-level executive team on customer project status including project timelines, budgeted costs forecast and analysis, and detailed risk assessment- Lead project manager for the the design, deployment, and launch of 20+ million subscriber VoLTE network in a fully virtualized cloud environment

- Managed team of 5 customer support engineers responsible for providing L1/L2 support and project management services to 50+ TDM/VoIP networking operators providing advanced call services on Metaswitch products (while continuing to also fill the CSE role for 20+ customer directly)- Responsible for managing all escalations and outages to resolution- Hosted PBX and SBC cross-team subject matter expert responsible for internal education and documentation for the global support team

Support Services- Provided L1/L2 engineering support services for 20+ Tier 2/3 telephone providers for all Metaswitch equipment including CFS and UMG [Class 4/5 TDM/VoIP telephony switch], Perimeta [Session border controller], and Hosted PBX SIP services within SLA requirements - Troubleshooting and resolution of issues related to TDM, SIP, MGCP, telephony translations, SIP endpoint configuration management- Specialist in SBC, VoIP, Hosted PBX, and IP PBX interconnection- Planned and executed network equipment upgradesCustomer Management- Responsible for project management services for any network augmentation as well as the planning and implementation of zero to full network build out including initial design, installation, configuration, testing, migration, and acceptance- Responsible for ongoing customer education- Primary customer contact responsible for support as well as overall customer relationship

- Performed VoIP engineering development and integration for deployment in Cox Communications VoIP network.- Created technical requirements and test plans for business services delivery via VoIP in a Broadsoft environment.- Executed testing, perform issue identification and resolution, as well as project management for commercial services delivery via VoIP.- Subject Matter Expert for the Acme Packet Session Border Controller and Broadsoft BroadWorks platform.- Hands-on engineering of solutions for Centrex and T-1 level services, IP/PBX, Hosted IP/PBX, and VoIP Trunking.- Coordinated testing services including the writing of test plans, formulating feature descriptions and hand-off for implementation.- Shared responsibility for the maintenance and management of eight independent Broadworks lab instances various release levels.- Configuration and testing of Cisco IAD devices for delivery of PRI, CAS T1, and FXS telephony services.- Supported production Broadsoft environment as a Tier-3 resource.

- Responsible for turn-up and operation of Metaswitch VP3510 softswitch, Acme Packet Session Border Controller, and SS7 interconnection with local incumbent carrier. - Interconnection consisted of both traditional SS7 interconnections and multiple SIP interconnects with Sprint, IDT, and others. Interconnection processes approx 1.5 million minutes per month.- Engineer solely responsible for the development and maintenance of voice network.- Responsible for engineering of PBX and IP Centrex products and services.- Primary source of technical recommendations and guidance on telecom and VoIP issues for senior management team reporting directly to the CEO.- Creation and management of CAPEX and OPEX budgets (~$1.5M USD / annum)- Managed a team of 4 engineers responsible for wireless/fiber/voice network build-out, IT back office, and customer technical support- Managed Asterisk VoIP PBX platform. - Provided project management for island wide deployment of wireless 10.5 GHz and satellite network of 20 sites on two islands for a mission critical application required by international bank.- Responsible for testing and turn-up of international circuits including T1 through sub-sea Huawei SDH and on-island Turin SONET networks. Work included installation and configuration of Turin TE100 and TE1600 SONET nodes.- Responsible for completion of high priority limited time frame projects such as delivering VoIP, data, and PRI services to customers or conference centers with little advanced notice.- Planned and implemented installation of database driven, web accessible trouble ticketing system. Included email ticket creation and tracking. - Managed and wrote all RFP responses for commercial customers, including an RFP worth $1.5M USD for the school system of Barbados.

- Provided consulting services for traditional telecom and VoIP service deployments.- Provided Project management and engineering for large scale carrier VoIP deployments including vendor selection, costs analysis, and ROI presentations.- Responsible for complete operations and support of multiple Metaswitch VP3510 softswitches.- Installed and configured over 20 Acme Packet Net-Net Session Director session border controllers. Included 8 deployed for direct clients and 12 deployed as subcontracted professional services for Acme, Broadsoft and Metaswitch.- Installed 17 Lucent Compact Switch Softswitches. Of these, 6 were through direct client relationships and 11 were installed as a subcontractor for Lucent professional services.- Installed, configured and maintained 10 independent Broadsoft VoIP systems. These systems we installed for direct consulting clients throughout the US. Maintenance provided included critical patch installation, upgrades, and escalated trouble ticket resolution.- Provided Tier 3 support for Lucent Compact Switch, Metaswitch, Acme Packet, Broadsoft, and Asterisk VoIP systems for consulting clients.- Performed TDM interconnection turn-up and testing for many of ECG’s customers. This included SS7 interconnection with Bellsouth, Sprint, AT&T, and multiple long distance carriers.- Provided in-depth training on VoIP system operation, troubleshooting, and management.

- Managed 30+ quality assurance testers for online component of EA Sports video game titles.- Developed test plans for features and 3rd party standards compliance.- Developed training materials for testers and fellow leads on networking and online game testing.- Managed multiple simultaneous testing projects.

- Managed Southeast US IP and telecom network.- Developed and implemented network plans.- Technical lead for the transition of the network from previous owners (Volaris) to O1.- Configuration, operation, maintenance of telephone switches.

- Selected as a leader for ISP POP consolidation project.- Managed 7 team members located in several cities.- Managed site survey and phone switch installation.- Deployed Convergent ICS2000 phone switches for PRI-offload.- Worked with ILEC and vendors on switch and trunk turn-up.- Testing and turn up of OC-12,DS-3, and DS-1 point to point circuits.- Managed deployment of resold DSL in KY, TN, and GA.- Responsible for vendor selection and recommendation on multiple projects with budgets of $2M USD.- Configured Cisco AS5300, Lucent DDM 2000, MRTG, and Sun Solaris Servers.- Responsible for gathering and archiving call detail records.

- Contributed in developing client/server trouble ticketing software.- Managed 8-10 technicians on a day-to-day basis.- Second level support for a 20,000 subscriber ISP.- Developed and maintained internal support web site.- Involved in QA of software distributed to customers.