Michael Lively Email & Phone Number

Ponte Vedra Beach, FL, US

- Manage a team of 4 professional services engineers responsible for the design, deployment, and ongoing support of Metaswitch products deployed in 2 Tier 1 wireless and landline telephony carriers deploying SBC, IMS/VoLTE core, and related Metaswitch products- Responsible for resource allocation and forecasting, compliance with project cost budgets.

- Responsible for project management and customer relationship management for 2 Tier 1 Fortune 500 wireless and landline telephony carriers- Provided regular direct briefing to c-level executive team on customer project status including project timelines, budgeted costs forecast and analysis, and detailed risk assessment- Lead project manager for the the.

- Managed team of 5 customer support engineers responsible for providing L1/L2 support and project management services to 50+ TDM/VoIP networking operators providing advanced call services on Metaswitch products (while continuing to also fill the CSE role for 20+ customer directly)- Responsible for managing all escalations and outages to resolution- Hosted.

Support Services- Provided L1/L2 engineering support services for 20+ Tier 2/3 telephone providers for all Metaswitch equipment including CFS and UMG [Class 4/5 TDM/VoIP telephony switch], Perimeta [Session border controller], and Hosted PBX SIP services within SLA requirements - Troubleshooting and resolution of issues related to TDM, SIP, MGCP, telephony.

- Performed VoIP engineering development and integration for deployment in Cox Communications VoIP network.- Created technical requirements and test plans for business services delivery via VoIP in a Broadsoft environment.- Executed testing, perform issue identification and resolution, as well as project management for commercial services delivery via.

- Responsible for turn-up and operation of Metaswitch VP3510 softswitch, Acme Packet Session Border Controller, and SS7 interconnection with local incumbent carrier. - Interconnection consisted of both traditional SS7 interconnections and multiple SIP interconnects with Sprint, IDT, and others. Interconnection processes approx 1.5 million minutes per.

- Provided consulting services for traditional telecom and VoIP service deployments.- Provided Project management and engineering for large scale carrier VoIP deployments including vendor selection, costs analysis, and ROI presentations.- Responsible for complete operations and support of multiple Metaswitch VP3510 softswitches.- Installed and configured.

- Managed 30+ quality assurance testers for online component of EA Sports video game titles.- Developed test plans for features and 3rd party standards compliance.- Developed training materials for testers and fellow leads on networking and online game testing.- Managed multiple simultaneous testing projects.

- Managed Southeast US IP and telecom network.- Developed and implemented network plans.- Technical lead for the transition of the network from previous owners (Volaris) to O1.- Configuration, operation, maintenance of telephone switches.

- Selected as a leader for ISP POP consolidation project.- Managed 7 team members located in several cities.- Managed site survey and phone switch installation.- Deployed Convergent ICS2000 phone switches for PRI-offload.- Worked with ILEC and vendors on switch and trunk turn-up.- Testing and turn up of OC-12,DS-3, and DS-1 point to point circuits..

- Contributed in developing client/server trouble ticketing software.- Managed 8-10 technicians on a day-to-day basis.- Second level support for a 20,000 subscriber ISP.- Developed and maintained internal support web site.- Involved in QA of software distributed to customers.