Milla Heyno Email and Phone Number
I'm a highly goal-oriented, assertive and hands-on business leader with 20+ years of experience in business performance development, working in Managing Director, Project Manager, Business Consultant and Advisor roles.I have always been fascinated by business concepts and models. I have deepened that knowledge in the insurance sector by leading development projects, including new franchise business concept building, eCommerce platform development, and sales and public procurement process improvement. in my recent Managing Director role, I turned around a highly unprofitable central sterile service company into a profitable, trusted partner with an AAA rating and an ISO medical device certification. As a result, the company became a wanted employer too. WHAT I DO BEST★ Turning businesses into profitable with smart processes and models.★ Building sales strategy and processes focusing on customer segmentation and value-added services.★ Business operations and growth capability improvement.★ Finding business alternatives/opportunities and strategic partnerships★ Managing due diligence in M&As.★ Franchise business concepts. ★ Improving people's performance via effective working models, digitalization and tools.★ Developing B2B & B2C customer-focused services/ offering.★ Understand the regulations in business environments and know how to survive in crises. MY BACKGROUND20+ years in practicing interior design and following international design trends.15+ years in operations development: processes, digitalization, resource planning, working models and performance effectiveness development.10 years in a leadership role, ensuring business management with customer and employee satisfaction.9+ years of hands-on B2B sales & key account management experience.2+ years in Business Consulting, Advisory and Board Member roles. MOTIVATIONI get excited by disruptive business ideas. My passion is for building well-functioning organizations and business units. I believe that a successful business requires the right people, processes and tools. I value effectiveness, open communication, trust and knowledge-based decision-making. My leadership style is based on authenticity, fairness and honesty. CONTACT INFO📞 +358 4o o137 371 📧 millaheyno - at - gmail.comTurku & Helsinki region
Heyconsult Oy
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Interim Director | Strategy, Effectiveness And Profitability & Franchise Business ExpertHeyconsult Oy Oct 2020 - PresentTurku, Southwest Finland, FinlandFor the last years, I have successfully combined my strong in-depth business understanding and legal background to deliver tangible results for both small and medium-sized organisations as a Business Consultant. For example, I created a growth strategy and its implementation for a company which provides and installs lighting design and designer lights. I sparred with the CEO and functioned as a Business Coach, External Consultant and Mentor. I helped the company both strategically and operationally. - Analysed the company’s position in the market, and suggested developmental operations. - Created and implemented marketing strategy (social media channels, eCommerce growth).- Developed a 3D lightning planning tool with our partner to improve the company’s position in the market.- Increased brand awareness, locally and nationally. - Positioned the company and brightened the brand’s message. - Evaluated the impact of strategic marketing implementations. Company info: Heyconsult helps small enterprises and business owners with strategic decision-making, analyses the current market situation and market potential, and suggests development strategies for cost reduction, operational efficiency and sales growth.
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Interim Business Development Manager, Business Strategy & E-Commerce & Social MediaValogalleria Oct 2020 - Jul 2021I was a partner to CEO and my goal was to support the business growth. - Updated the Business Strategy and focused on design professionals as a customer segment. - Developed digital interior design tool for designers to support their work in idea visualization (lighting and products). - Updated website, improved and optimized webstore to customer-focused. - Initiated influencer marketing partnerships.- Scouted for potential new design lighting solutions and brands in Europe.
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Managing Director | Sales And Operations Development, Profitability, Business GrowthSuomen Välinehuolto Oy 2009 - Jun 2018Helsinki Area, FinlandReported to the Business Owner. I had 2 direct reports, a total of up to 10 employees. My goal was to make a turnaround through improvement in profitability, business development and sales growth with a focus on customer experience. I also managed all the quality aspects and the company’s operations to minimise business risks. - I created and implemented the turnaround strategy and led successful change management processes from building a well-functioning business model to driving strategic cost reduction. Increased company’s turnover from 0,2 M€ to over 0,8 M€ - Managed B2B sales with the public healthcare sector and built long-lasting customer relations with private healthcare companies (Mehiläinen, Pihlajalinna, Terveystalo, Pohjola Sairaala).- Completed the ISO 13485 medical device certification process and worked with auditors to maintain it.Implemented a voice-controlled ERP system to bring transparency to inventory management and support product volume growth, resulting in better delivery time, cost-effectiveness and customer trust. - Despite the insecure and challenging market situation, I transformed the company into a profitable business with an AAA rating and a nationally recognized trusted player within the healthcare equipment maintenance service industry. After almost 10 years, I left the company with a sustainable and strong foundation ready to be taken over by my successor. Company info: Suomen Välinehuolto is a private partner of public and private healthcare organisations which provides instrument maintenance. The company has been operating since 2008 and holds an ISO 13485 certificate. -
Board MemberAfore Oy Jan 2014 - Dec 2015Nominated By Private Equity CompanyMy goal was to help prepare the company for sale. After having analysed and evaluated the company and its target, we recruited a suitable sales director to improve sales results and lead continuous improvements towards profitability. Board experience gave me a new perspective on the expectations of the CEO position and cooperation between the board and the CEO. In 2018 Afore was sold to a Singaporean company. Company info: Afore is an international technology company which develops, manufactures and sells microsystem (MEMS) sensor testing equipment. Net sales were approximately 3 M€ (2015) -
Legal Counsel Services & Development Projects | Franchise Concept & Online Services Offering Dev.If Insurance (If P&C Insurance) Feb 1999 - Dec 2008Turku Area, FinlandI provided legal consultancy for managing in-house negotiations, contract drafting and reviews. I represented the company in proceedings, such as disputes over real estate transactions and construction faults. In addition to legal consulting, I led different development projects and cooperated with various departments including sales & marketing. I deepened cooperation with the sales department and legal affairs and worked on several business developmental cases in my role as an in-house consultant. - Planned and set up a B2C franchise sales chain concept, then trained all the stakeholders including 20+ entrepreneurs.- After preparing tenders together with sales managers and appealing them at the Market Court when needed, I initiated a centralised procurement unit for claims services with improved public procurement processes, resulting in cost-effective and reliable partnerships. - Improved efficiency of the claim process resulting in higher revenue compared to previous years. - Developed the B2B sales model for Legal Consulting Services, set KPIs and followed-up operations together with the sales director.- Developed value-added services for our partners and devised B2C packages for claim compensation solutions.- Improved and streamlined the claims process which improved the customer experience and cost-effectiveness. - Contributed to building the first online insurance shop in the industry in Finland, by overseeing legal matters relating to the online products and designing the service with a strong UX perspective. -
Legal Counsel (Transportation & Logistics), Ex Sampo Enterprise Insurance CompanyIf Insurance May 1998 - Jan 1999Helsinki Area, FinlandI worked with- large cargo claims especially carrier liability cases- improving efficiency of recovery process resulting in many times higher revenue compared to previous years
Milla Heyno Skills
Milla Heyno Education Details
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The Helsinki Region Chamber Of CommerceApproved Member Of The Board (Hhj) -
Strategy And Leadership (Aaltojoko®️)
Frequently Asked Questions about Milla Heyno
What company does Milla Heyno work for?
Milla Heyno works for Heyconsult Oy
What is Milla Heyno's role at the current company?
Milla Heyno's current role is Business Director / ex Managing Director ▶︎ Strategy & Execution ▶︎ Sales Models & Value-added services ▶︎ Franchising Concepts & Models ▶︎ Profitability, Effectiveness & Sales Growth📈| eCommerce 📦 | Digitalisation.
What schools did Milla Heyno attend?
Milla Heyno attended Turun Yliopisto - University Of Turku, The Helsinki Region Chamber Of Commerce, Aalto University Executive Education Ltd.
What skills is Milla Heyno known for?
Milla Heyno has skills like Management, Business Development, Managing Business Growth, Outsourcing, Business To Business, Healthcare, Change Management, Creative Problem Solving, Partnerships, Strategy, Decision Making, Building New Business.
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