Milla Peurakoski Email & Phone Number

Helsinki, Southern Finland, Finland

Customs Online Services / Tullin digitaaliset asiointi- ja asiakaspalvelut

Espoo, Southern Finland, Finland

One of my main responsibilities was to administer and develop Efecte’s own service management system based on the products developed by Efecte. In this role I also participated Efecte’s QA and release process.Additionally I was managing and solving Efecte’s cloud and on-prem customers’ problems and more challenging incidents.

Espoo, Southern Finland, Finland

I was leading Solution Advisory team of five solution advisors in Service Operations and Support department. Team’s main responsibilities were incident handling and delivering service and change requests assigned to us. We’re working on multiple kind of customer cloud and on-prem environments and supporting all our products and solutions.We also supported.

Helsinki

My main focus was in administering and developing a high-availability SharePoint environment used in parliamentary work, including its customizations and integrations. As a test manager I was responsible of organizining and coordinating testing of all changes made to the beforementioned online services environment, and I was also testing myself. I also.

Espoo

Provided product support for Efecte's IT service management and self-service software and solved challenging technical problems with customer administrators, partners and internal experts.

Helsinki

Worked at Itella Posti Oy, Mail Communications ICT. My primary focus was on coordinating ICT changes in post office network. I was also supporting and maintaining post office POS systems and participated in testing those as a technical tester.

Helsinki

Worked at the Administrative Management division, Information Systems unit. I was a technical specialist and tester in various government-level IT systems development projects.

Helsinki

Supporting and maintaining wide variety of customer environments. I was also taking care of an optical retail group as my primary customer to whom I also provided on-site support around Finland. For this customer I worked in a close collaboration with customer’s development manager and specialized in supporting their store management and POS system.

Kemi

Worked as an on-site PC support and service desk person. My tasks included installing PCs and software, and supporting users. I also participated in maintaining and developing these environments.

Kemi