OPERATIONAL PLANNING & OVERSIGHT🔹TRAINING & SUPERVISION🔹PROCESS IMPROVEMENTAs a performance-driven and multi-faceted senior leader of operations with a proven track record of advancement, I drive organizational effectiveness by optimizing, and executing robust processes, establishing, and leading dynamic teams, and strategically assessing situations and introducing innovative solutions. By creating interdepartmental communication and visibility, I maximize overall performance and enhance collaboration. I also lead external and internal customer service, leverage strong financial acumen to ensure the financial health of an organization, collaborate cross-functionally at all levels to resolve challenging issues and achieve organizational goals, and lead positive change. Below is a selection of the top accomplishments from my career: PROCESS OPTIMIZATION | Promoting positive change and organizational efficiency by identifying and implementing robust system enhancements.PRODUCTIVITY IMPROVEMENT | Bridging communication gaps between departments for effective collaboration and productivity within the organization. TEAM LEADERSHIP | Building and aligning high-performing teams with organizational aims and creating a culture of collaboration, engagement, and support. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at millers_place@comcast.net.AREAS OF EXPERTISE: Operational Planning & OversightTraining & SupervisionProcess ImprovementKPI Development & MonitoringBusiness OperationsProgram Execution & ManagementGeneral LedgerAuditing & Reporting Cross-Functional CollaborationCustomer ExperienceTechnology & Tools Vendor RelationsInterpersonal CommunicationTime ManagementRelationship BuildingTeam LeadershipConflict ResolutionTECHNICAL EXPERTISE: Microsoft Office Suite (MS Word, MS Excel, MS Access, MS Outlook, MS PowerPoint)SharePointMicrosoft Dynamics 365 CRMMicrosoft Dynamics AXMicrosoft TeamsDecisionsSmartsheetScerIS/ECMOOracle
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Senior Director Of Customer Trade ManagementD&H Distributing 2016 - 2024Harrisburg, PaAdvanced to senior level role to oversee $110M+ in pass-through manufacturer / customer programs, achieving YOY program growth while maintaining consistent headcount. Supervised 13 employees including 2 direct reports. Trained and mentored staff. Developed and met key performance indicators. Mitigated both operational and financial risk. Supported promotional pass-through programs, volume incentive rebates, and marketing operations. 🔹Consistently went above and beyond call of duty, established and led quality teams to meet and exceed goals, and achieved organizational effectiveness, earning promotion to senior director of customer trade management. 🔹Introduced robust solutions, bridged communication gaps between departments, and led team effectiveness, improving overall performance, and meeting organizational goals. 🔹Created robust tracking and reporting process to monitor completion of monthly claims in contrast to prior year, successfully streamlining operations, addessing increasing workload, and assisting with staffing needs. 🔹Facilitated company volume incentive rebate programs for managed and core manufacturers that exceeded $31m in revenue to include semi-annual audits and monthly accruals. -
Senior Manager Of Customer ServiceD&H Distributing 2008 - 2016Harrisburg, Pennsylvania, United StatesSupervised top-performing team across pass through of promotional funds between manufacturer and customer. Managed internally funded customer programs and company volume incentive rebate programs. Issued customer credits. Claimed company-based programs with manufacturers for up-front customer discounts. Oversaw corporate inventory control function. 🔹Promoted positive change and operational effectiveness and streamlined operations by identifying and implementing robust process improvements. 🔹Modified and enhanced existing company process to effectively manage increasing workload YOY while maintaining consistent headcount; ensured scalability of process for continued growth.🔹Facilitated reporting and tracking for sales management, significantly streamlining daily workflow, and enhancing overall performance. 🔹Contributed to well-functioning organization by creating and improving interdepartmental communication and visibility, enhancing collaboration between different departments.
Alison Miller Education Details
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Clarion UniversityBusiness Administration And Management, General
Frequently Asked Questions about Alison Miller
What is Alison Miller's role at the current company?
Alison Miller's current role is SENIOR DIRECTOR IN OPERATIONS - Senior Leadership & Decision Making 🔹 Strategic Planning & Execution 🔹 People Leadership & Development.
What schools did Alison Miller attend?
Alison Miller attended Clarion University.
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Alison Miller
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Alison Miller
Chief Of Staff, Global Science & Director Of Science Implementation @ The Nature ConservancyNew York, Ny -
Alison Miller
Los Angeles, Ca3gmail.com, nichemediallc.com, reelestatepartners.com13 +131080XXXXX
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Alison Miller
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