Senior Director Of Customer Trade Management
Advanced to senior level role to oversee $110M+ in pass-through manufacturer / customer programs, achieving YOY program growth while maintaining consistent headcount. Supervised 13 employees including 2 direct reports. Trained and mentored staff. Developed and met key performance indicators. Mitigated both operational and financial risk. Supported promotional pass-through programs, volume incentive rebates, and marketing operations. 🔹Consistently went above and beyond call of duty, established and led quality teams to meet and exceed goals, and achieved organizational effectiveness, earning promotion to senior director of customer trade management. 🔹Introduced robust solutions, bridged communication gaps between departments, and led team effectiveness, improving overall performance, and meeting organizational goals. 🔹Created robust tracking and reporting process to monitor completion of monthly claims in contrast to prior year, successfully streamlining operations, addessing increasing workload, and assisting with staffing needs. 🔹Facilitated company volume incentive rebate programs for managed and core manufacturers that exceeded $31m in revenue to include semi-annual audits and monthly accruals.
