Miller, Christopher Email & Phone Number

Frisco, TX, US

Dallas, TX

• This Field Operations role the primary conduit for all functional groups within our Field Service Center (HQ) and our 9 Regional Leadership and Field teams supporting our Branded Partner and 3rd Party distribution.
• Essential partner in the creation and delivery of key channel programs and dealer compensation.
• Prime focus on churn reduction and partner viability
• Additional focus on training, reporting and store operationsI work closely with a dozen operations-based functional groups plus finance & commissions in our headquarters, a senior leadership group of 11 VPs and 14.

Dallas, TX

• Managed operations for all non-company owned T-Mobile distribution in the South. (South Geography = Carolinas to Florida across to Texas / Oklahoma with everything in between)
• Worked regularly with our Dealer Financial Services group and Sales Reporting groups to determine Branded Partner viability and potential growth as well as managing operational and legal compliance of approx 20 Branded.
• Also managed the sales logistics and approval flow for approximately 4,000 Wholesale points of distribution across the South market areas.
• Aside from contacts at the National and HQ level I maintained area alignment with the South Area SVP, 6 RVPs (each with Regional Ops Mgr and Sales Director) plus 24 Account Mgrs / Branded Ops Mgrs

Frisco, TX

• Was responsible for redesigning national field support to launch a new Partner with 4,300 Locations
• Drove strategic field direction to support the partner’s inventory position and marketing campaigns
• Overlaid contents & promotions to support new T-Mobile product and service launches in the account
• A lead go-to person for National Retail with regard to Fraud Prevention and Churn Reduction Worked closely with Regional Sr. LP Mgrs as well as partner LP Director and VP of Ops. Pulled and analyzed deactivation data.

Parsippany, NJ

• Managed the day to day operational needs for the East Region and worked cross functionally with departments in Corp HQ to minimize confusion and maximize productivity in the Region
• Gave strategic advice and feedback to the East Region VP on execution within each of the Markets and our opportunities to grow in certain segments of the business.
• Initiated Outreach Program and had great success with Vendor Event Days for the RPS field teams.
• Project managed several large national initiatives for the dealer channel such as RFPs for a Branded Accessory Program, field support structure and market realignments, event programs, etc.

• Managed and developed sales programs, activation systems and reporting for the Master Agents and Wholesale Distribution groups. (QDI, Brightpoint, Wireless Channels…)
• Managed the day to day needs of the fore mentioned accounts as well as new market selection, roll-out and training.
• In the year prior to my arrival the channel had acquired just over 600 activations. During my year we grew to over 4000 activations. (567% growth)
• Worked with the web development team to build out a direct fulfill model for the Master Agent channel.
• Delivered Contracts and worked with legal on all issues to completion and execution.
• Other duties include agent commission reconciliation, developing sales and training presentations, agent code and demo account management, development and distribution of new marketing materials and forecasting the.