Miller S. Email & Phone Number

Neenah, Wi, Us

Neenah, Wisconsin, United States

As an IT Technician contracted through Tek Systems, I am responsible for executing computer replacements and managing technical support for J. J. Keller & Associates, Inc. My daily tasks include imaging, deploying, and configuring systems using tools such as SCCM, HP Imaging Assistant (HPIA), and custom scripts for automation. I provide comprehensive support for Active Directory management, software installations, and VPN setup via Cisco. Additionally, I assist end-users with remote troubleshooting through Screen Connect and Windows RDP, while handling ticketing and case management in Cherwell. My role involves ensuring seamless system transitions and maintaining high standards of technical support in a dynamic, fast-paced environment.

Appleton, Wisconsin, United States

In my role as a Geek Squad Advanced Repair Agent, I specialized in performing advanced technical diagnostics and repairs on a wide range of devices, including computers, laptops, and mobile phones. This position required a deep understanding of both hardware and software systems. I conducted complex repairs, such as component replacements, motherboard diagnostics, and data recovery. I also performed certified Apple iPhone repairs, including screen replacements, battery swaps, and other hardware-related fixes, adhering to Apple’s rigorous quality standards. My role involved maintaining accurate repair documentation, ensuring high-quality service, and managing multiple repairs simultaneously in a fast-paced environment.

Appleton, Wisconsin, United States

As a Geek Squad Consultation Agent, I provided customers with expert advice and support on a wide range of technical issues, from troubleshooting devices to recommending the best tech solutions. I assisted with diagnosing software and hardware problems, providing basic repairs, and coordinating more complex repairs with the technical team. My role involved daily customer interactions, offering personalized guidance, and creating service plans to meet individual needs. I also focused on maintaining a high level of customer satisfaction while handling administrative tasks, such as logging service requests and managing case follow-ups.

Appleton, Wisconsin, United States

As a Hardware Department Salesperson at Menards, I provided personalized customer service, assisting customers in finding the right tools, materials, and equipment for their projects. I developed a strong knowledge of hardware products and their applications, while also ensuring that the department was well-organized and stocked. I handled daily inventory management, sales transactions, and helped resolve customer inquiries. Additionally, I gained valuable unofficial leadership experience by assisting with overseeing daily operations in the absence of senior staff.