Sarah Miller Email & Phone Number

Successfully managing multiple enterprise-level technology projects. Determining and maintaining project scopes, schedules, and budgets. Conducting vendor evaluations, executing contracts, and monitoring work. Tracking and reporting on project metrics to multi-level stakeholders. Utilizing both agile and waterfall methodology. Managing portfolios, customer relationships, and stakeholder relationships. Providing coaching, feedback, and helping teams become more successful. Notable Projects: - Customer-facing ChatGPT AI search and chatbot features built and implemented across three product line websites. (Improved user experience, 40% increase in case deflection, and higher level of customer satisfaction.) - Secure payment process for mobile application subscriptions. (Allowed for the capture of an additional $500k in previously lost annual revenue.) - Salesforce Service Cloud CRM. - EasyProjects project management software. - NICE CXone call center software/infrastructure. - Creation of a comprehensive IT Disaster Recovery Plan to ensure business continuity.

IT End User Administrator and Project ManagerLed an IT Support Team in serving over 10,000 on-site and remote team members. Mobilized and collaborated with cross-functional teams to solve varied and complex IT projects. Extensive experience with ITIL practices including risk management, customer relations, cost-analysis, and planning/organization.Notable Projects: - Zoom video conferencing solution rollout. - Legacy PC hardware upgrades. - In-place Windows 7 - 10 OS upgrades. - Emergency transition of corporate locations from in-person to remote work.Administration Skills: - Customer service. - BigFix enterprise management. - Account management via Active Directory, Okta, and O365. - Technical knowledge of Microsoft Office, Cisco networking, and Windows software.

Vista, California, United States

Led several successful LA area city-council campaigns and a local grass-roots ballot initiative.

Whittier, California, United States

Coordinated the maintenance, repair, inventory, transportation, storage, cleaning, and liquidation of equipment for over 20 collegiate sports teams. Monitored and conducted reporting on the maintenance and care of nine separate athletic locations. Collaborated closely with players, coaches, and athletic department leadership.