I want to build smart devices that shock all of humanity and benefit the daily lives of the ordinary people. I have applied human factors engineering findings to design, analyzed user journeys to maximize efficiency and enable user growth, and integrated hardware and software design to mass production.
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用户体验设计师阿里巴巴China -
User Experience DesignAlibaba Group - Taobao & Cainiao Oct 2022 - PresentHangzhou ZhejiangWearable devices: help delivery staff to complete 95% of home delivery tasks with 2 buttons, saving 20% of delivery time.Spatial acoustic optimization: the post station lights up to look for parcels, reducing the interference of room reverberation for listening and positioning, and improving sound satisfaction by 67%.Employee service: help employees efficiently complete thousands of complex operation actions every day, and the satisfaction rate of the industry is No.1 in 2023Q3.User… Show more Wearable devices: help delivery staff to complete 95% of home delivery tasks with 2 buttons, saving 20% of delivery time.Spatial acoustic optimization: the post station lights up to look for parcels, reducing the interference of room reverberation for listening and positioning, and improving sound satisfaction by 67%.Employee service: help employees efficiently complete thousands of complex operation actions every day, and the satisfaction rate of the industry is No.1 in 2023Q3.User pickup: adjusted the pickup process, upgraded to allow up to 4 people to open the locker at the same time to pick up parcels, increasing the activity rate by 11.7 times. Show less -
User Experience DesignAlibaba Group Jun 2021 - Sep 2021Hangzhou, Zhejiang Province, ChinaAI Parcel Finder: utilizing image recognition capabilities to help employees locate the video of the lost parcel spot in one step, reducing fine for merchants caused by consumer complaints, and designing to receive Q2021 Q2 Excellence.Aging-friendly: propose an extremely simple query solution suitable for use by middle-aged and elderly people to reduce consumer confusion and consulting for help, which has been piloted but not followed by a large-scale launch. -
User ResearchAkulaku Mar 2021 - May 2021Shenzhen, Guangdong Province, ChinaUser Loss Analysis: Research on the reasons of user loss during the conversion process in Southeast Asia (Indonesia) market, and provide product opinions as user research. Increased the daily average number of new users from 10+ to 100+ within 7 days after the product launch. -
Industrial DesignXivo Design Nov 2019 - Dec 2019Shenzhen, Guangdong Province, China
Xintao (Miller) Chen Education Details
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Learning -
3.7/4.0 & 4.0/4.0 - Top 1 -
Fujian Universtiy Of Technology88/100 - Top 4
Frequently Asked Questions about Xintao (Miller) Chen
What company does Xintao (Miller) Chen work for?
Xintao (Miller) Chen works for 阿里巴巴
What is Xintao (Miller) Chen's role at the current company?
Xintao (Miller) Chen's current role is 用户体验设计师.
What schools did Xintao (Miller) Chen attend?
Xintao (Miller) Chen attended Goldsmiths, University Of London, National Yunlin University Of Science And Technology, Fujian Universtiy Of Technology.
Who are Xintao (Miller) Chen's colleagues?
Xintao (Miller) Chen's colleagues are Joyce Chu, 罗琼华, 崔艳娇, Kumar.m Kumar.m, 黃浩恩, Anas Ansari, 沈韵雯.
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