Adam Miller Email & Phone Number

Atomicity was founded to help startups and small business owners grow and improve their companies. Projects have included:• Implemented lead and content generation strategy for growing consultancy based in South Wales• Revitalised implementation of CRM solution for a Leeds-based manufacturer• Vendor selection, configuration and deployment of a cloud-based visitor management solution• Supported government framework application• Re-branding, design and web development projects for multiple clients• Software development for cloud, mobile and desktop applications• Managed the service transition of a Identity and Access Management solution into operations for a Global plcTo find out more and see our recent work, please visit https://atomicity.co.uk

Slough, United Kingdom

Led the service transition of a newly deployed Identity and Access Management (IDAM/IAM) solution into operation.

DMSG engaged Atomicity to design, implement and support a sales and marketing campaign with a focus on building the internal capability to enable DMSG to continue this for themselves into the future. Focusing on mentoring, developing tools, techniques and reusable templates, the plan was to provide a sustainable, long-term impact.Key Achievements• Enabled and energised DMSG teams through coaching and mentoring to provide the tools and process to continually enhance DMSG and personal brands• High open rate for warm engagement, with multiple customer meetings scheduled; industry average beating 29% open rate on cold email campaign;• Supported G-cloud re-submission through the production of a services brochurePositive social media and website analytics:• Website sessions increased by 38%, page views increased by 75%• LinkedIn engagement rate increased by 46%

Board member leading product design and development of consulting tools and commercial products, including AccSL® (cost justification & IT service cost analysis). Other responsibilities and activities:• Led team of designers and software engineers using Agile methods to expedite the creation of Windows, iOS, and Android applications• Designed and developed data analytics and executive dashboards• Developed new service offerings as well as supporting sales & marketing collateral, training material; facilitated training workshops• Regular pre-sales activity, presenting our solutions and value proposition to CxO’s of clients and partners, with successful outcomes• Delivered successful business case justification and digital strategy engagementsKey Achievements• Led business case development with ROIs of up to £18m over 3 years• Led the development of a commercial product• Worked with our CFO to successfully obtain Research & Development fundingProjects included:• Government regulator: RFP Creation and Management for Strategic Outsource• Local Government: Cloud Strategy & Business Justification• Multinational Technology Company: Converged Infrastructure & Strategic Outsource Business Justification• Global Online Learning Organisation: Service Cost Analysis - Determining the true cost of IT services• Housing Association: Cloud Strategy & Business Justification

Part internal consultant, part evangelist for VCE professional services. Owned the development of intellectual property and processes to improve efficiency within the Services Sales team. Other responsibilities and activities: • Increased awareness of services to product sales teams and customers• Led complex statement of works creation, working with global departments• Created accurate sales forecasting tools and Salesforce.com customisation, process design, training collateral and supporting training webinarsKey Achievements• Speaker at VMworld Europe 2014 (VCE services and value proposition)• Reduced SOW creation effort by over 75%

A key member of the Strategy Practice, I was responsible for the delivery of strategic consulting services nationally and internationally. My capabilities span the entirety of the engagement lifecycle, including:• Developing and delivering pre-sales material, accurately reflecting client requirements and the levels of effort required for successful delivery; this was underpinned by an awareness of the wider commercial impact• As an engagement lead and a team member I have consistently utilised facilitation, negotiation and consulting skills, building relationships and demonstrating credibility with clients at all levels• Identified further opportunities by leveraging the knowledge and relationships gained within engagementsRecognised as an expert in business case modelling/cost justification having developed Intellectual Property, processes and training material. I have also had my expertise recognised within the industry, contributing articles and blogs to industry journals and websites.Key Achievements• Seconded to CTO Office to develop Cloud Service offerings• Regular “Top Performer” (Top 10 Delivery Consultants) – Based on billable utilisation, internal and external feedback• Selected as participant in the GlassHouse “Talent Management” programmeProjects included:• Card Processing Specialists: Business Justification• International Risk Specialists and Employee Benefits: Information Lifecycle Management & Business Justification• UK Independent Statistics and Analysis: Scenario DR Test• Defence and Security, Aerospace and Transportation Organisation: Business Cost Justification for new Cloud Service

Projects included:• UK and International Consumer Information Management and Direct Marketing: Data Centre Strategy and Cost Justification• International Law Firm: Process Improvement• Outsourced Administration Services in Alternative Asset Markets: Cloud Impact Analysis• Social Security Department for European Union Member State: Storage Assessment• UK Entertainment and Communications Company: Enterprise Monitoring Review and Business Justification• Global Financial Services Provider: Service Cost Modelling Project• Global Telecoms Company: Cloud Service Design• Latin American Mobile Telecoms Company: Storage & Backup Process Review• UK Home and General Merchandise Retailer: Business Case for Archiving; Storage Service Definition

Responsible for managing, developing and retaining key accounts, leveraging sales of in-house and 3rd party products and services. A role that developed my consulting skills, working with technical consultants to understand, design and implement solutions to successfully address clients business requirements. Being accountable for the entire project lifecycle from both a commercial and operational perspective resulted in my project management skills being developed significantly, and it was here that I obtained PRINCE2 Practitioner certification.Key Achievements• Achieved project revenue growth in client portfolio by over 56% over 5 successive quarters• Projects included improving client disaster recovery and business continuity capabilities, data centre migrations and infrastructure refresh programmes• Increased knowledge of 3rd party hardware and software platforms, including achieving certification in vendor products

As Regional Service Manager, I was responsible for 25 engineers in the London and South East region of the UK. I subsequently progressed into Service Delivery Management where I was fully accountable for the delivery of key services for high-profile retail customers including BHS, Makro and Booker Cash & Carry.Achievements• Analysed contracted Service Level Agreement performance, designed and implemented appropriate Service Improvement Plans• Increased SLA adherence from 55% to 82% with continual consecutive monthly improvement• Produced accurate and timely management information to demonstrate service delivery performance. This was presented regularly to key customer stakeholders and internal senior management• Reduced incident volumes and improved profitability on accounts by implementing preventative maintenance projects

Provided 1st/2nd/3rd line desktop support as an outsourced resource to a leading organisation within enterprise networking. Gained experience across a multitude of platforms including administering Windows NT/2000/Novell and GroupWise, supporting both onsite and remote users.

Multiple hardware break/fix engineer contracts, Windows PC rollouts, and desktop support contracts for enterprise and government organisations.

Computer Science & Information Engineering

Activities and Societies: Ski & Snowboard Society

Education record

Edexcel Photography Techniques - Level 2