Assistant Live Operations Producer, Mobile Games
Current
Chicago, Illinois, United States
- Worked closely with marketing, product, data analysis, engineering, quality assurance and customer service teams to facilitate positive engagement of players with live games (Injustice: Gods Among Us Mobile, Injustice.
- Consistently increased scope of responsibility, resulting in significant live operations ownership across multiple AAA titles
- Coordinated efforts between Netherrealm, Spearasoft, WBNY, and WB Montreal staff
- Directed in-house and outsourced teams of 10-15 individuals to ensure well over twenty smooth and efficient product launches
- Tested in-app purchases, promotions, and gameplay events as they went live, communicating inconsistencies and concerns with the broader team
- Assisted in streamlining live operations processes, making note of community tool issues via Jira and editing internal live operations documentation as needed